Ops Report Card: applying IT best practices to library systems teams
I used to joke that my career goal was to not be running a help desk when I’m 50. I was the IT Manager for the University of Melbourne’s student union for many years. I only decided to become a librarian after my department was centralised and I was offered a voluntary redundancy for that role. When I actually turned 50, I was the Team Leader Customer Support for OCLC in Australia and New…














