Hello! I would like to warn everyone of an experience my roommate and I have just had, in case I can prevent it happening to anyone else. Or, you know, if anyone knows a lawyer who could advise us.
My roommate has a queen size Nectar mattress. Friday night, she spilled some water on the bed and took the cover off to air dry. She unzipped the cover, and a flame retardant sleeve (that we hadn’t known was there to begin with) made of woven fiberglass began shedding small fiberglass particles. They were airborne. The whole room and everything in it is contaminated, and there are few surfaces elsewhere in the apartment that don’t have at least a little. Nowhere on the mattress’ tags or on the Nectar website does it say there is a fiberglass sleeve. In fact, it makes a big deal of how there are five components: top of cover, three layers of foam, bottom of cover. Nothing about the flame retardant sleeve there. The label on the cover doesn’t say you can’t take it off, just that they suggest you don’t. It does not mention fiberglass as a material found in the mattress at all. The website even has a page explaining that you CAN take off the cover and wash it, if you must, just that they suggest you don’t. No real reasons given. No mention of fiberglass.
Our apartment is sparkly with fiberglass. We have had to drop money on a HEPA filter vacuum that could safely remove some of it, and on new non-permeable mattress covers to contain the worst of the source. We have had to garbage-bag up almost everything in her room. No amount of runs through the laundry seems to get it all out of clothes, and we have to thoroughly wipe out the washer and dryer drums every load. All her pillows were ruined, the chair in her room, her clothing, some expensive bras, a nice area rug, and I’m sure there will be trouble on the horizon with our landlord regarding the carpet, even if we do vacuum it as well as we can.
Lilly has been having nosebleeds, before the mattress was unzipped, but the worst one I’ve seen yet was the one that evening. She’s been sleeping on it almost a year, and it could have begun coming through the fabric cover. Nosebleeds are a sign of fiberglass inhalation.
We have contacted the company, and their response was honestly insulting. We were told that we shouldn’t have taken the mattress cover off to begin with, and that it can no longer be covered by the 365 night guarantee, despite us having had it for under the full year. I have just now, after three days trying, finally spoken to someone willing to look into our case, so here’s hoping we’ll get even a fraction of what we are, frankly, owed.
It really feels like there could be some sort of lawsuit here.
In fact, there is one, with a situation nearly identical to ours but with a different company. This was the first hit when I searched our problem online.
https://topclassactions.com/…/zinus-class-action-says…/
Anyway, if you have a Nectar mattress, don’t ever open the easily accessible warning-label-free zipper! If you have had it under a year, and it’s in its original condition, it can still be returned. If you were planning to get one, maybe don’t! A lot of the foam-mattress-in-a box types have the fiberglass, though most of them disclose the presence of the fiberglass rather than hiding it like a dirty secret. Make sure you do a search for mattresses WITHOUT fiberglass as a flame retardant.
