So on 5/24, there was a TS Now watch party at the AT&T store in Chicago. The first 200 people in line got into the watch party. It was posted that at the watch party, you would be entered to win tickets to a future private event. So, a few friends and I got to the AT&T store between 9 and 10am that day to ensure our spots. The event started at 8pm. We sat on the sidewalk outside of the store for 10 hours because we are thy dedicated to Taylor and wanted to ensure that we could get in and enter to win an invite to this next event. At the watch party, I signed up to win and gave my info and gave the info of who my plus one would be. So the next event happened on 6/28. On 6/19 I received an email saying I was invited to the event. I had been inquiring the AT&T TS Now Chicago Team about it for weeks. I texted my plus one right away and we made plans for the day (transportation, etc.) I was soooo excited to be invited! I felt like sitting on the sidewalk for 10 hours had paid off. I had RSVPed attending as soon as i read the email. So the invite said that the day before the event, a time and location would be sent to everyone. So the day before, I anxiously awaited and refreshed my email every 5 seconds all day long. I quickly realized that everyone else had gotten their emails and I had not. So, I replied to my invite email letting them know that I had not received my time and location info that I was supposed to. I hadn’t heard anything from them when I went to bed. When I woke up the morning of the event, I checked my email. At 11:17pm the night before the event, they emailed me saying they could no longer host me due to capacity issues. I was sooo unbelievably crushed. My plus one had already drove the 4 hours to Chicago for the event. How could there be a capacity email when they were still sending out invites the day of? Even if there was a capacity issue, that is AT&T’s fault and shouldn’t be on my expense. The capacity of a venue is known when invites are sent out. They should’ve been responsible and counted the invites and checked it with capacity. They did not even offer me any sort of compensation for this major upset and inconvenience. It was jut a few sentences with a lame excuse for why I can no longer attend the event. I don’t think that I had ever been so disappointed in my entire life. Since my best friend made the trip to Chicago, we decided to go to the meet up location and see if there was any possible way they’d be able to let us attend the event. The people who sent the emails weren’t even willing to talk to us. We were just told that if our name wasn’t on the list, we could not get on the buses. I tried showing them my email and explaining the story, and it fell on deaf ears. It was pure torture watching everyone else get to eat on those buses. While the event was taking place, we tried our very best to cheer up, forget about it, and have fun. However, the whole time we were just devastated that we were supposed to be at the event and weren’t. Then after we found out that the event was a private concert and meet and greet, we were even more shocked and upset. It is not fair that I waited 10 hours to go to this event and then at the last minute it was taken away in a completely unprofessional manner. This is not how dedicated fans should be treated. I don’t think I will every get over this feeling of worthlessness. There is no pain quite like the pain of knowing that people are meeting Taylor in your hometown and you were supposed to be there but weren’t treated with the respect that you deserve. Especially considering that my best friend traveled all this way and has never met Taylor. I am extremely disappointed in how this event was run. It’s not fair and it’s not okay. Things need to change. You can’t get people’s hopes up and tell them that their dreams are coming true, and then take it away. This sad feeling of not being good enough is now permanently embarked in us. I can’t believe that this happened. I can’t believe that we weren’t even offered any sort of compensation, either. That is just so unprofessional and no way to run an event. I’ve been loyal to Taylor and to the company for years. My family is an AT&T and DirecTV customer, however after the way things were handled I no longer wish to offer them my business. I’m just all around disappointed and this should not have happened. @taylorswift I will always love and support you. I hope you somehow become aware of the situation and have your team learn how to fix things for the future.
jacobvanloon
theartofmadeline
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