Nooks & Crannies
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Nooks & Crannies

Kiana Khansmith

if i look back, i am lost

祝日 / Permanent Vacation

tannertan36
occasionally subtle
Peter Solarz

Love Begins
Misplaced Lens Cap
tumblr dot com
he wasn't even looking at me and he found me

oozey mess
YOU ARE THE REASON

blake kathryn
we're not kids anymore.

@theartofmadeline
Today's Document
Jules of Nature
RMH

pixel skylines
Sweet Seals For You, Always

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@donellafields
Nooks & Crannies
Check out my new post on https://donellafields.com/nooks-crannies/
Nooks & Crannies
Getting ready to facilitate these laws with several business owners!! Love watching them grow!
Donella Fields – Speaker – Coach – Trainer
What is My Purpose?
Check out my new post on https://donellafields.com/what-is-my-purpose/
What is My Purpose?
Why Am I Here? What Is My Purpose
Why am I here? What is my purpose?
These are questions we ask ourselves our entire lives. Some people don’t believe there is a purpose and that doesn’t mean they won’t find one, it only means it will take a little longer for them.
To learn what your purpose is, you must first remove all the noise from your mind. Most of us were taught false purposes or worse, that we have no purpose at all. Having an open mind will allow this process to work more quickly. It is as simple a process as you make it to be. The more resistant you are the longer it will take to unearth your purpose.
To find your purpose:
Grab a blank piece of paper and a pen (or use a computer)
Write at the top of the paper – My true purpose
Write the first answer that enters your mind. It doesn’t matter what that answer is and it doesn’t matter if it is a complete thought – just start to write.
Repeat this process with every answer that enters your mind until you reach that one answer that moves you to tears. That will be your true purpose.
This process is simple. And the more open minded you are the faster you will uncover your true purpose. For some it will be quick – for others it may take hours or days. For most, the first 20 minutes will simply be your mind clearing of clutter, then the magic begins. Your answer will be coming from your soul. It will be what moves you to clarity.
There may be times during this exercise that you want to stop. You may have written 100 different answers and think you will never get to the true purpose but trust that you will. Stay at it. If some answers conjure emotion – highlight them but keep moving forward. Don’t stop until you come to that one true purpose and you will know it when you write it.
Uncovering your purpose will be the easiest part. Living it will define you. This is a very powerful exercise that has the ability to change your life.
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Happy New YEAR... In October?
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Happy New YEAR... In October?
Happy New YEAR... In October?
It’s October again and the weather has taken an abrupt turn reminding us of our downward spiral into the blustery wintery season rapidly approaching. A not so subtle reminder the year is approaching its end and a new one is around the corner. A forceful reminder to look at our business goals and whether or not we are even remotely close to achieving them for the year.
As we all do, early in my business, I spent many years forming rather bad habits but this one, I believe to have been one of the worst. Generally the last week of the year, I would race out and purchase one of the picked over planners left on the shelves by the non-procrastinators so I could prepare my schedule for the following year. I would place it on my desk in the office where it would usually reside until January 1st anxiously awaiting to be noticed. It is then, I would sit down and ever so neatly log all of the regular networking meetings I planned on attending, family birthdays and routines, I had established over the years, colour coded of course! It took a few days to complete and then I’d pat myself on the back for doing such a splendid job and take a week or two reprieve to wrap my head around the busy year I was about to embark on.
February would arrive and I’d dig in with my heels on and go full force embracing all I have planned for myself and my business. My income increased and the appointments were at an all time high. When March rolled around I’d find myself high on life and really rather impressed with how well the year was going and rationalize how a much needed holiday was in order and take a step back for a week, maybe two. April arrived and the weather cheered up. I would think to myself, why isn’t my business where I thought it would be for this time of year? After all I have had a smashing beginning to the year….right?
Okay! Let’s get real! How many of you have read that and thought Mmm, that sounds a bit like me? Your business will never grow if you don’t work your business and put together a plan of action and remain consistent in your business and routines!
Last week my planner arrived… YES in October for NEXT YEAR! I am forced with making decisions early as to how I plan on spending 2019. It is time to evaluate this year and decide on which activities have worked, failed and could have been done differently so I can improve, and not make the same mistakes next year. You can believe I will not make the same mistakes and I will be filling my planner with SUCCESSFUL duties this upcoming year.
So as Business Owners what should we be focusing on? The obvious choices are your goals. What goals are you setting for you and your business? Remember to include ALL goals such as, Faith, Family, Health, Work/Career, Money and Financial goals. We must work on ourselves as much as we work on our businesses. As you set up your goals don’t make the fatal mistake a lot of Business Owners/Entrepreneurs make and that is not reviewing them on a regular basis. At the end of each month review the previous month. Did you meet or exceed your goals? Did you fall short? Why or why not? How can you change or maintain these results in the upcoming month?
Quarterly check ups are also vital in your business. They are a great way to keep yourself on track during the year and not trying to play catch up at the end of the year. Remember “Your values are the soul of your leadership, and they drive your agenda”, John C Maxwell. As you track your progress each quarter determine if you are 25% closer to your goals than the prior month. This will keep you on track for the end of the year. This allows you to evaluate and adjust your behaviour and routines to get you back on track to reach your goals.
This takes consistency on your part but as with many habits we form the more you do this, the more diligent you are, the easier it will become. Hold on to your “Why?”, the reason you started your own business, and allow that to drive you and push you toward your goals. You’ll be pleased you did in the end! It’s time to to plan big things for next year. Write them down, grab your planner, and get going! Remember the old adage, “the early bird gets the worm”? Are you the bird, or the worm? Be the bird!
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Customer Service
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Customer Service
Customer Service Who's Right? The Business Employee, Owner or Customer?
I consider myself to be a professional shopper and I’m sure my husband would agree. I also consider myself to be a professional Business Owner. So, when I am out and about I tend to witness Customer Service from both points of view and I must say, after all of the training, coaching and assistance available to all of us I am still at a loss when it comes to Customer Service and our behaviour.
I listened to a talk show this week, and the topic they were discussing was the retail store Sears and their demise in the Stock Market. They attributed the rise and fall of this conglomerate largely due to the lack of response to the needs of it’s customers. It wasn’t that long ago Sears stocks were valued at $144 per share and as of today (Oct 12th 2018) they are at 0.41 Cents per share, Ouch!
Customers have enormous power when it comes to the success of a business. They have enormous power when it comes to the success of YOUR business. But this works both ways. We are often quick to anger when we are at the cash register of a rude employee, or are easily frustrated by an employee who clearly doesn’t have any idea of the stock they sell. My question therefore is, do you? Do you know what the stock is you carry and what your inventory levels are or what shelf they can be found on? Is your demeanor to your clientele always patient, friendly and kind, or are you tired, and hungry, leaving a less than savory taste with your clients?
Yesterday I went to a craft shop and stood in line behind several other customers while waiting to check out. I was privy to the interactions between the consumer and the cashier. Each and every time, the customers would say, “Thank You” at the end of the transaction and the cashier would hand over the bag of shopping and reply “Bye”. Not once did she thank her customers for shopping there, or ask them to return, not once! As I left with my purchase my thought was, Why am I saying Thank You for this purchase? I am essentially thanking the cashier for letting me spend my own money? Strange! Yes, I am thanking her for handing me my shopping and helping, but that was lost in translation after she forgot to thank me and the countless others.
Today I found myself at the self check out of a very busy Home Improvement store. It was lunchtime on Saturday afternoon, with one check out open for commercial clients and only self service lanes open for the rest of us. The queue was 10 people deep and the consumers were visibly becoming frustrated. One of the customers asked why none of the registers were open, the employee replied in a curt voice “They are all at lunch since they had to be here at 530am!” Now granted they absolutely need to have lunch, but the comment nor the tone wasn’t needed and left me wondering, why do all the cashiers need to eat lunch at the same time? Shouldn’t they be staggered lunches so the front of the store can remain covered?
With proper business etiquette training the appropriate response may have been a bit more like this, “I am sorry for your wait, it shouldn’t be much longer”, or “I understand your frustration, and will be happy to help you in just a moment when this register becomes free”… etc.
The problem lies when you have a frustrated customer and an equally frustrated employee battling for who is right! The situation elevates, management has to get involved and emotions peak causing a right mess. All because customer service skills are becoming a thing of the past.
It’s simple! If lack of cordiality, politeness and pure human kindness are missing in your interactions with your business dealings, whether retail or otherwise, you will lose your business. If it can shut down large multi-million dollar companies it can shut down Solo-preneurs, Entrepreneurs and Small Businesses!
Next time you are out and about practice patience. When you are running your business, do the same! You might find, your customer retention peaks and your revenue does the same. After all it’s the connection we crave, not necessarily the products we are purchasing!
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Are Your Eyes Bigger Than Your Stomach?
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Are Your Eyes Bigger Than Your Stomach?
3 Steps to CRUSH Your Fears!
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3 Steps to CRUSH Your Fears!
3 Steps to CRUSH Your Fears!
Check out my new post on https://donellafields.com/3-steps-to-crush-your-fears/
3 Steps to CRUSH Your Fears!
Sometimes....
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Sometimes....
Carolynn and Donella dive into Perspective. What does it mean and who's perspective is the correct one? Is there a right or wrong? Lets see!
Alger James III Interview with Carolynn and Donella
Join me live for this awesome interview with @algerjamesIII discussing his new book! #donellafields #listen #business #mentor #coach
Join us today to chat about FOCUS!! Carolynn is busting at the seams to discuss this, I can’t wait to hear her thoughts!! See you at 1pm FB LIVE 😍 #donellafields #listen #business #mentor #coach
Slide on over to FB @ 1pm EST today! Topic is #priorities #donellafields #coach #mentor #business #success #entrepreneur #jmt #jmtdna (at Virginia)
The pond flowers are in!!! (at CJR Property Inspections)
Do you have the listening skills to grow your business and enhance your life? Check out how here! #donellafields #coach #business #listening #mentor
Today’s the day! Come on over to FB and check us out LIVE!! #donellafields #coach #mentor #business #listen