Some retail complaints from twitter this morning. I donât think anyone can fully comprehend how stupid humans are until they work a retail or hospitality job.
Iâd like to add on the people who ask a question, get an answer they donât like and ask the same question in a different way to get the response they want.
I get stuff like this often enough at work, but that last one? There is one customer we have that does that so frequently and for so long (personal record with me is goddamn FORTY MINUTES of trying to get the answer she wanted) that we call her Circle Lady when she isnât present.
Then there are the ones who do this, fail, and try it again with the same employees the next day.
Me:Â âFor the drink, itâs [x amount] :)â
Customer:Â âI saw a sign that I get a free drink?â
Me:Â âFor signing up for our rewards program, yes :)â
Customer: âOh⊠I donât have one of thoseâ
Me:Â âWell if you sign up, you can get the free drink! :)â
Customer:Â âEh I donât want to sign upâ
Me: ââŠâ ââŠâ â:)â
Customer:Â âI hate getting all those emailsâ
Me:Â âOh, well you can opt out of emails, I can show you how :)â
Customer:Â âNo thanks, IÂ donât want an accountâ
Me: âOkay⊠well the drink will be [x amount] :)â
Customer:Â âI thought it was free?â
Me:Â â:)â
Me:Â âItâs free if you sign up for our rewards program :)â
Customer:Â âI donât want to sign upâ
Me:Â âThen the drink isnât free :)â
Customer:Â âYou canât just give me the drink?â
Me:Â âNo, I canât unfortunately :)â
Customer:Â âWhy not? Itâs only [x amount]â
Me: âIf thatâs not a lot of money to you, why donât you just pay for it? :)â
Customer:Â âThis is shit customer serviceâ
Me:Â â:)â
Customer:Â âThis is highway robbery, squeezing every dime out of people, you should be ashamed of yourselfââ
Me:Â âI donât control the prices, Iâm just a cashier :)â
Customer:Â ââmaking a fucking fuss over a damn drink and itâs not even a largeââ
Me:Â âThatâs not my decision, Iâm just a cashier :)â
Customer:Â ââand you bet I wonât be coming back here againâ
Me:Â âHow unfortunate :)â
I can feel the :) deep in my soul
I have never felt the :) so viscerally as in this post.
















