New Website - this blog will be closed soon
Please go to: http://chicgeek.london/category/email-geek/ where you can find the old posts, and all the new ones. Thanks!
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PUT YOUR BEARD IN MY MOUTH
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@emailchicgeek-blog
New Website - this blog will be closed soon
Please go to: http://chicgeek.london/category/email-geek/ where you can find the old posts, and all the new ones. Thanks!
Thanks @whereoware #geekchic (at London, United Kingdom)
Hello Moto! (at London Hammersmith Grove)
My one and only brush with sexism... I think
I hear a lot about how much sexism women in tech face and how hard it is to get into the field, let alone progress in it. This is not something I’ve really come across. I’m not saying it doesn’t happen, I’m just saying it doesn’t happen all the time, and it doesn’t happen to every woman in the technology field.
I experienced sexism from a handful of men in a male-dominated workplace. As far as I’m aware this is the only time it’s happened, unless I’m completely naive and blind to it. Thus the ‘I think’ in the title.
It occurred at the start of my tech career, when I was working for a Sports Betting Company (Mentioning no names, but if you’re curious, look at my work history on LinkedIn…). I put it down more to a lack of intelligence and a desperate attempt to be funny, rather than an act of malice. But they were trying to stunt my career, and had it been someone less thick-skinned than me it could have had far more of a detrimental effect. As it is I came out on top…
Keep reading
“Click Here”? Bob says “Go F**k yourself!”
I really passionately hate any copy in email or on websites that say ‘click here’. If you need to write that then you’ve failed.
You’ve failed as a designer if your link is so inobvious that you need to spell out the fact that it’s a link.
You’ve failed as a copy writer if you can’t think of better words.
Let’s think about this. Someone, let’s call him Bob, has subscribed to your email. Bob’s gone online, entered in his details clicked on a nice big button saying subscribe. You then start sending Bob emails. Bob then goes into his emails, clicks a few things to get to your email. then reads your email.
Do you really think he needs instructions on how to make a link work?? Do not patronise Bob by telling him how to do what he’s already been doing to get to this stage!
And, alternatively Bob is using a mobile or a tablet to read your email. Don’t confuse Bob. Don’t make him think he has to plug in a mouse to get your special ‘click here’ link to work. Bob taps his links, that’s how he rolls!
Also, Bob might be blind. Bob might use a screen reader. In which case he gets a whole list of instructions to “Click Here. Click Here. Click Here. Click Here”.
Examples:
✘ To contact us click here ✔ Contact us to find out more.
✘ Click here to download the whitepaper now ✔ Download the whitepaper now
Linking the action itself makes it a lot easier when skim reading something to see what your’e being asked to do. ‘Click Here’ is not the aim. Downloading the whitepaper is the aim. ‘Click here’ holds no benefit to Bob. The exciting whitepaper does.
You get the idea.
And in case you don’t, meet another Bob:
Every time ‘Click Here’ appears in an email, Puppy Bob gets a little sadder.
So to all the ‘Click Here’ offenders, “Go F**k yourself” from Bob & Bob.
Little tip for Outlook.com
This is probably ancient (at least as ancient as outlook.com is), but I’ve only just stumbled across it...
If you have text with a link around it, Outlook.com chooses to ignore your line-height, making it a lot larger... and depending on your design, that can break your layout.
After scouring t’interweb i found lots of really long-winded fixes, which would have involved a different class for every different heighted(?) line-height you use...
There’s a much simpler way - just duplicate your font-size and line-height, which you already have in your <td> into the <a> around your text. Done. Dusted. Boom.
When the intern tries to argue during his code review
/* by aurel */
Soda Stream - WTF???
As I wrote here, I have a new email address, which is a .London address. A number of companies haven’t been able to accept this due to not recognising it as a valid address. I’ve tweeted all of them, and a number have come back asking for more details, and most of those have been able to sort it out their side.
Not so for Soda Stream… I got this from them:
“Hi Sharon
Unfortunately our system cannot accommodate your e-mail address.
Kind regards
Nicky”
Guess I’ll be buying all my Soda Stream goodies from Amazon then…
When I don't understand all of my code but it works fine
/* by ghecko */
Very excited... Boyfriend just came back from Lego shop with this for me :)
When we receive an incomprehensible ticket
/* by CheapDiamond */
Whoop!!
Some companies don’t want me to receive their emails
This weekend I bought a domain. It’s what this blog now sits on: chicgeek.london.
And so I decided, after 8 years, to scrap my old email address and use this instead. (Decision made easier by how many times btinternet has errors, I’m locked out of my account, credentials aren’t recognised etc).
And so began the joyful process of changing my email address across COUNTLESS clients and subscriptions ZZzzzz
How to charge for design services (and kind of works for coding too...)
A tip for Office 365
A strange bug that we found, was that if you don’y have a ‘real’ link in between the quotes in href=“” then your rendering will be shot to pieces in Outlook 365. It might make a random bit of text (that’s nowhere near the offending a-tag) bold, or in capitals, or underlined. It might make a completely different link NOT be underlined. It might change the colour of some text. It might put some white space before an image. It might do any one of a number of seemingly random things. But if you have any kind of randomness in your Office 360 test, check your links!
So what counts as a ‘real’ link? Anything that starts with “http://”, “https://”, “mailto:” or “tel:”. Now you may be thinking “why on earth would you NOT want all your links to start with one of these?”. and in most cases you’d be right - in fact it helped us to find that we’d copied and pasted one particular link provided by a client without checking it.. .and it started “www.” - so yes, in some case it’s helpful. However we have two valid reasons for NOT having ‘real’ links in places:
1) We work with templates and have placeholder copy when we’re testing these templates. So we want to code in a link, but we don’t have a URL yet. We have to put fake links in now during testing
2) ESP codes - especially for unsub and view online links - eg Exact Target view online link is <a href=“%%view_email_url%%”. So while we’re doing initial render testing and pasting into Litmus (and yes, Litmus seems to accurately reflect the randomness of Office 365) rather than sending we have to change these code to fake links.
Thanks Microsoft, just one more thing we have to combat in your products!
Email:PlainText !important;
As a developer, I have always hated doing plain text versions of email, cursing Blackberry users along the way. They were the annoying the little thing that I always forgot until the last minute. I have used premailer.dialect.ca week in, week out for years – it takes a lot of the pain out, but it’s still a low point of the day, tidying up links, adding in rows of ---------------------------------, replacing bullet points with ‘>’, taking out any footnotes that refer to images ZZZzzzz
I had always hoped that ONE DAY we would no longer have to worry about plain text versions as no one bloody reads them! Just a note for anyone unaware, the reason we bother to do all this seemingly tedious nonsense is because if you don’t include a text version alongside your html email it can affect deliverability - Like bad code, or lack of engagement by the recipient it’s just a way to cut out laziness which is a big trait of spammers.
So to my horror I found myself writing a blog post back in December predicting the return of the plain text email due to wearable tech like the Apple Watch. And yes I was right, they aren’t idiots, the Apple Watch does in fact favour plain text.
So it will likely be worth optimising text versions now for Apple watch (other smart watches are available). It won’t take a lot of effort, reduce your character count in your preheader, and copy your main CTA to just below it (above your unsub and view online links). The rest of the email sits below that as normal.
And as the way spam is scored is changing, (they’re trying to not punish so much of the good along with the bad) it probably won’t be long that an optimised text version will become a good thing in the scorers eyes.
Google: The hypocrite
A great article here by Blaise Lucey at Movable Ink talks about Google’s ‘Mobile Friendly Test’ for websites. The general message from Google is “go mobile or go home – or risk getting what we can only imagine is going to be a severe SEO pummeling”.
However, this come from Google. Owner of Gmail. Gmail that does not support mobile responsive email. Gmail that’s forcing email devs to create a hybrid coding technique JUST to make emails work like they’re supposed to in your email app.
Google, you’re being a hypocrite. Sort out your email product so that it can handle what your demanding of websites.