Eternal Love Crafts & Photography Collaboration with Wedding Creations/LanShowcase FREQUENT ASKED QUESTIONS & ANSWERS
1. How do you price your products?
We charge our products based on 4 components – Cargo (material) cost, Handling fee, Pay Pal fee, and Shipping cost. Below is a detail description of each.
A) Cargo/material cost; the price of each item is based on the quantity of units purchased. The more you purchase, the lower the per unit cost of the product. Starting from 1-5 units, 6-10 units, 11-50 units, 51-99 units and 100+ units. (Prices are tentative and subject to change/adjust based on China headquarter/factory pricing and fees). We try to provide the most reasonable lowest cost prices for our customers. VIP customers will get prefer pricing (Ask how you can become a VIP customer).
B) Handling fee – This is the cost charged by USPS for tracking, signature confirmation, package received verification (subject to change/adjust based on postal rate). We do provide mailing by UPS, FedEx, DHL, USPS, and third party shippers. Handling fee may change based on carrier selected. Customer has their choice of shipping agent, but we usually try to pick the lowest price shipping agent to accommodate customer’s best interest and save you money on shipment.
C) Pay Pal fee – Our main payment of choice is via paypal. However, Pay Pal charges us a fee, we in turn pass this fee onto the customer. We charge 10% of overall order cost or $10, whichever is the higher rate. (However, this fee may be waived. Ask me how you can have this fee waived.)
D)Shipping cost – This is the cost of shipping your package. It is based according to your order quantity, weight/size of package, shipping destination, speed of delivery, and your choice of shipping agent (UPS, USPS, FedEx, DHL, third party shipper).
2. I am not sure I want to order a lot of products from you yet. I want to order a few samples to see if I like the product and quality. How much do you charge for sample products?
All samples regardless of the products except for a few exceptions (indicated on the product price list) are priced at $5 each. Any order of products purchased in units of 1-5 units is consider a sample product purchase and will be charged $5 per each unit/item. The only exception is the the 18cm to 28cm plastic ball frames and large wreath frames. Those samples are $8 each.
3. How come your prices are different from the prices quoted by Wedding Creations?
Wedding Creations prices are priced based on product material without international shipping cost. Once international shipping cost is included along with custom fees and Western Union fees, the cost will be a lot higher than our cost that we charge per unit item. Since Eternal Love Crafts & Photography (EternalLoveCP) collaborates with Wedding Creations, we still have to pay the international shipping fees/custom fees and other miscellaneous fees. As a result, our prices reflect those fees.
4. How is your company, Eternal Love Crafts & Photography, related to Wedding Creations?
We are the sole U.S. Distributor of Wedding Creations products. We collaborate with Wedding Creations to get you, our customer, the best price for their products.
5. I don’t want to pay the shipping and handling fees, where are you located. Can I come and pick-up items from you? Is that an Option?
The short answer is YES. The long answer, our warehouses are located in Brooklyn, New York and Long Island, New York. If you wish to self-pickup products from us, the shipping and handling fees will be omitted. However if you want us to meet you somewhere in NYC, there will be a handling fee of us delivering products to your location. The cost of handling fee is based on distance of travel, time involvement and size of merchandise order.
6. I really like what your products can create. Make decorating so much easier. Do you have a showroom or a product display that I can come by to see before I make any purchases? Do you have a store-front?
Currently we do not have a showroom nor store-front, but we are working on it for future business expansion. In the meantime if you are around the NYC region, you can make an appointment to meet us and we can have a live product showcase preview. (Please ask me how you can set-up such a meeting.)
7. Besides Wedding Creation products, does Eternal Love Crafts & Photography offer other services and products?
Yes, we do. Check out our website for more information: http://jennypinglingng.wixsite.com/eternallovecp, our blog: http://eternallovecp.tumblr.com, our yelp business page: https://yelp.to/qTKq/SwgPXmJuJK and our YouTube channel https://m.youtube.com/channel/UCHEg5uRcL6Am89O-Yuq5MSw .
We offer an array of products and services with our sub-division companies:
A) Eternal Love Crafts & Cakes offer event crafts such as cake toppers, clothespin dolls, diaper cakes, wedding/event decors, fondant cakes, cupcakes, etc.
B) Jenny Ng Photography offers unique one of a kind photography package and services- Wedding photography, Bridal Photography, Engagement Photography, Baby Photography, Event Photography, Glamour Photography, Couple’s Photography, Family Portraits, etc.
C) Wedding Officiant Services- Reverend Jenny offer officiant services for weddings. Licensed and certified to preform weddings throughout the U.S. and spiritual/symbolic weddings throughout the world. To learn more follow us on Instagram and twitter @eternallovecp @eternallovecraftsphotography
