Final Project! Here We Go...
For our fifth and final project, we’re working with our teams to solve a user experience problem for a real client. Our team is working with a client that has a product with a lacking internal user management system. In order to set-up the service, a client-side administrator needs to setup user permissions for all the stakeholders using the product in their company. Our team’s job is to make this process more intuitive.
If we’re successful, hopefully this company won’t get as many calls to their customer service team essentially asking them to do things the client can do on their own. Of course, the client often doesn’t realize then when calling in, and the team is happy to help. However, the more a client can easily do on their own, the happier the clients will be and the freer customer service will be to delve into larger issues.











