Oh dear, there's been quite a misunderstanding. What you've described here isn't true and likely to send our players into a banxiety panic. I'm sure that's not what you meant to do and I'm happy to clarify where I can!
We're fully aware people can change physical locations throughout the day which means their IPs will change. Some folks play or check in from home, school, work, a friend's house, etc. That means their account will log multiple IP addresses on any given day, sometimes within a thirty minute period.
Example: Player accesses on their school network —> School lets out —> They access via mobile data on transit —> Player then logs in on their home network
Closing accounts for having multiple IP addresses associated with them—especially in the mobile era!—would be wrong. And, frankly, absurd.
Account closures are based on activity data and reviewed by staff. Do we always get it 100% right? No, of course not. We're human. We make mistakes. Sometimes we do close an account in error and upon review, reopen the account. And sometimes it even means an account we're almost certain is cheating stays open a bit longer, because of that chance we're wrong.
Unless by "moving stuff over" you mean funneling to a new account, because our Terms of Use are clear that players agree to register only one account per individual. Multiple accounts provide a player not only with multiple opportunities for dailies and Roundsey, but access to various Flight Forums (including private Flight Dominance planning!) not just their original Flight, ways around our block feature, and the means to scam players during trades, giveaways, etc. The above ranges from cheating and gaining an advantage over others to outright harassment.
Now, there is also friend and family member funneling, where someone stops playing for themselves and just starts sending the earnings from their dailies or festivals to their friend or family member. That's still cheating and we've been clear about that for some time now.
Finally, we don't discuss account actions with third-parties and we don't discuss them publicly for privacy, security, and safety reasons. Even when the player who lost their account takes to the forums or social media with claims that are untrue, exaggerated, or minimize/downplay the violation that lead to the closure of their account. Unless they've taken the extra step to alter a screenshot as "proof" we said or did something we didn't do, we can't engage with their claims. This means the community will only see one side of the story, one version of events.
And as a note for anyone following along and concerned about their account, we do have an article in our Knowledge Base that explains account penalties: Account Penalties Explained.
I hope this helps clarify the confusion and concerns surrounding account closures! You don't have to worry about logging multiple IPs, moving, playing with your friends or family, etc. <3
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