The augmented reality experience is part of the retailer’s new RE/AE digital shop and clothing collection curated with online resale platform ThredUp.
The consumer trends of “Authentic Automation” and “Control the Scroll” are two that have been on the rise lately. To support this, American Eagle (AE), the popular teenage/young adult (Gen Z) clothing store, has partnered with ThredUP to launch an online store, RE/AE. ThredUp is a “resale-as-a-service” company that has previously partnered with several other retail brands, like Abercrombie & Fitch and Gap. This new digital environment will allow consumers to shop pre-owned or “vintage” pieces dating back to the ’80s, with prices ranging from $10 to $40. The brand is not only promoting environmentally-friendly tactics, but they are seeking to “strengthen its ties with Gen Z,” according to the MarketingDive.
To aid to this strategy, AE has turned to the popular social networking platform, Snapchat, to launch this new second-hand strategy. On the app, consumers can open the AR (Augmented Reality) lens to explore the store, virtually, giving them the ability to click on the clothing items that will then bring them directly to the online RE/AE store. As mentioned, “Authentic Automation” plays a large role with consumer trends. Just by American Eagle having a digital store on Snapchat, they are aiding to this trend by replacing automation with manual tasks (in-store shopping). AE is making it easier for consumers, given that they don’t even have to leave their house to visit their stores. Although, as stated in the Global Consumer Trends Report for 2023, new technologies aren’t the only part of the equation and consumers still crave personal touch. I think AE has done a great job with checking both boxes, delivering meaningful solutions through Snapchat filters and the freedom of choosing clothing pieces within the online store format. Through their AR lenses and personal-touch virtual space, AE is building a stronger relationship with their audience, rather than being fully automated.
Alternatively, the consumer trend, “Control the Scroll,” can have an effect on AE’s new virtual initiative. Considering this, also mentioned in the Global Consumer Trends Report for 2023, 57% of consumers deleted apps on their smartphones in 2022. Secondly, consumers aren’t planning on cutting back their screen time, but they are being more picky on which apps they will actually use. AE’s virtual store can be a big hit among their consumers, but if it is too much of a hassle, the brand may be taking the risk of losing potential conversions. Considering this, if the brand is heavily promoting their digital store on Snapchat, how can RE/AE appeal to audiences who may not use social media networking as a main source of communication? Will the advertising spend used to ignite this strategy hurt the brand’s initiative if their Snapchat filter goes unnoticed, due to constant changing in consumer trends?













