Capturing the magic of Mexico
With continuous demand among U.S. travelers for the country's beach destinations and a near-perpetual presence on top trend lists, Mexico is holding fast to its reputation for first-rate vacation experiences. And now more than ever, an endlessly evolving roster of resort, activity and destination offerings--at the beach and beyond--are creating new opportunities for agents to cater to the specific needs of each and every client.
As has become the norm, Mexico and its cities continue to achieve recognition on a number of notable lists: Virtuosos 2016 Luxe Report ranked Mexico among its Top Global Destinations, Top Honeymoon Destinations and Top Family Travel Destinations; Guadalajara snagged the number-two spot on Travel + Leisure's Best Places to Travel in 2016 list; and San Miguel de Allende was named number three in the magazines 2016 World's Best Cities list.
In addition, two 2016 trend reports by travel insurance comparison site Square-mouth found Mexico to be among the most popular international destinations for Americans for both spring and summer travel this year, and Sojern's 2016 North America Travel Trends Report compared the top destinations for U.S. travelers from 2015 to 2016--and ranked Mexico in the number-one spot for both years.
According to the Mexico Tourism Board, visitor arrivals to the country have increased 44 percent over the past five years, reaching 32.1 million in 2015. Developers are working tirelessly to keep up with demand, with STR reporting 7,981 rooms in 58 hotels under construction in Mexico as of May 2016.
Air access to Mexico also continues to increase, making the trip between the two neighbor countries an easy journey as well as a cost-effective one.
"It's very economical to fly there," says Michael LaBaw, who owns World Travel Agency, a Virtuoso member in Maple Valley, Washington, with his wife Cheryl LaBaw. "Clients looking for sun and beach properties can find them very close by without a hassle."
And flying to Mexico is getting even easier for Americans--in April, the Mexican Senate ratified an aviation agreement that the two countries agreed to last December, stating that there will be no limits on the number of carriers that can serve any U.S.-Mexico city pair. The finalization of the deal is already resulting in a positive outlook for travelers, as increased flight options between a multitude of destinations have begun to crop up.
Southwest Airlines, for example, has applied for a number of new routes, including Los Angeles to Cancun, Puerto Vallaria and Los Cabos. The airline has also applied to offer the first U.S. carrier nonstop service between Oakland, California and both San Jose del Cabo/Los Cabos and Puerto Vallarta. In March, American Airlines also launched flights between Daflas/Fort Worth and Merida, making it one of the only carriers to offer nonstop service between the two cities.
Mexican low-cost carriers have also increased their American presence, both from U.S. destinations into Mexico and between Mexican destinations, making it easier for Americans to visit off-the-beaten-path parts of the country. Interjet has started offering flights between Dallas/Fort Worth and Mexico City, as well as a new direct flight from Los Angeles to Guadalajara, while Volaris has announced a new route from Phoenix to Culiacan (in northwestern Mexico). In addition, VivaAerobus signed an agreement with Sabre earlier this year, giving agents who use the GDS an easier method of booking regional travel and niche destinations in Mexico.
Travel Leaders Groups 2016 Travel Trends Survey ranked Cancun and Playa del Carmen among its Top International Destinations for 2016 (listed at number 2 and number 10, respectively), reflecting a trend that travel agents confirm in conversations with Travel Weekly. American travelers can't get enough of Mexico's beach destinations.
"Most of my Mexico bookings are all-inclusive beach vacations," says Carmen Schaffer, founder of Viva la Vida Travel in Lakeville, Minnesota. "My clients are going to Riviera Maya, Cancun, Puerto Vallarta, Huatulco, Cozumel ... we have cold winters and everybody wants to get away--and they want a beach."
In part, the demand for these beach cities can be traced back to Mexico's reputation for offering idyllic coastal getaways, a longtime selling point for the country. But reasonable airfares and the affordability of Mexico's upscale resorts make Mexico's beaches a reliable suggestion even when clients don't know exactly where they want to go.
"Clients normally come in without a destination in mind and say, 'We want a beach vacation,' " says Tammy Valery, a travel consultant with The Travel Authority in Bloomington, Indiana. "Nine times out of 10, there's also a budget involved--so I always start off with Mexico. For the resort rates and flights from the Midwest, Mexico is the best price."
To further match clients with the right Mexico destination for their beach escape, Valery considers the age of the clients as well as their interests and travel companions. "The younger set like to go to Cancun proper, in the Hotel Zone," she explains. "I tend to put families in Riviera Maya, at the self-contained resorts that are an easy distance from attractions like Xel-Ha or Xcaret. And clients in their thirties or forties, I like to put near Playa del Carmen, because they can walk Fifth Avenue and have a good time there."
On the West Coast, she finds that the differentiation is less about age, and more about the atmosphere the client is looking for. "Some people want to go to Cabo to experience that rocky, desert feel on the ocean, which is really unique. Others want to see a more tropical, lush area, and I'll send them to Puerto Vallarta."
Between the immaculate all-inclusive properties with activities galore and the stunning beaches just steps from their rooms, it's understandable why some clients choose just to relax once they reach their destination--which makes the choice of resort a recommendation of utmost importance for travel advisors to get right.
"If they don't want to leave the resort, I really try to get them a nice property that has everything: nightly entertainment, activities by the pool, beach activities, children's programs, even cooking classes or something along those lines," says Valery. "I try to make sure there's something for everybody, and that they don't have to move much."
But with so many diverse offerings in such close proximity, from ancient ruins to natural wonders and outdoor adventures, many clients traveling to Mexico will want to take at least one daytrip. And if they don't immediately request any activities, they just might need a little inspiration, creating a prime opportunity for agents to showcase their local knowledge.
"I encourage my clients to enjoy activities outside of the resort," says Marianne Braly, managing director of Now Voyager Travel in Huntington Beach, California. "Take a daytrip to a place like Rio Secreto, which is an underground cenote and one of the coolest things I've ever done in my entire life. You put on your wetsuit and your miner's cap and go into these caves underground--an unbelievable thing to do for a day'
"I always encourage an excursion or two. If they're in Riviera Maya, they can go to Chichen Itza or Tulum, parasailing or paragliding, or to visit a cenote," adds Schaffer, "while in Puerto Vallarta, it's catamaran sails or ziplining."
If clients are interested in venturing off-property, it also presents an excellent chance for agents to introduce them to Mexico's more unusual local offerings, beyond the typical sites and activities. In Tulum, for example, clients can visit the famed ruins, but Braly also suggests a lesser-known option: "You can go into the little town of Tulum, which is the funkiest little hippie community. Then you can walk on this gorgeous beach or eat at a little restaurant with your feet in the sand."
Unique ideas for travelers in the Cancun/Riviera Maya area range from the 400 submerged statues at the Cancun Underwater Museum to the new Xenses Park, which opened this year as a companion to the popular Xcaret eco-archeological park; the sophisticated Museo Maya de Cancun, an exploration of the ancient people of the Yucatan Peninsula, located right in the Hotel Zone; or a trip into the Sian Ka'an Biosphere Reserve.
On the west coast, in Baja California Sur, travelers can take advantage of what Schaffer calls "the aquatic dreamland," with opportunities for sailing, camping on the beach, swimming with whale sharks and more activities in a one-of-a-kind setting. Puerto Vallarta, meanwhile, affords opportunities like food tours or daytrips to colonial towns such as San Sebastian, Mascota and Talpa, listed among the Magical Towns of Mexico.
Of course, any advisor familiar with Mexico knows there's much more to the country than its incredible beach towns. And while many clients may not be branching too far outside their coastal comfort zones at this time, agents who want to break into more of the Mexico market might have some surprising opportunities to do so.
One approach is to combine a beach trip with a nearby destination that offers a different take on Mexico, whether it be a colonial town with authentic local culture or a world-class metropolis like Mexico City.
"I was at Tianguis Turistico and discovered that from Cancun, you can go to Campeche or Merida and see a different side of the Yucatan," says Schaffer, who actively promotes engaging with the cultural side of Mexico. "So travelers could split up their time and have a beach vacation in Cancun or Riviera Maya, and then have a colonial experience. I think people should be aware that there's this opportunity--it's so close and easy to make happen."
The same is true of visiting Huatulco, in Oaxaca, Schaffer explains, where travelers can enjoy the beach before flying to Oaxaca City for a few days. "You can merge the two together really beautifully--and in my opinion, that's all-inclusive," she says. "You get a little relaxation and then you get a little cultural stimulation. It's the balance of resting your body and then invigorating your mind." LaBaw, who travels to Mexico three or four times a year, agrees that multi-destination trips are getting easier to arrange: "I cant think of many airlines that don't fly down there anymore, and it's much easier to get around than it once was. You can go to Puerto Vallarta and hop over the mountains and get to Guadalajara in about an hour."
For clients who are interested in exploring Mexico but aren't quite ready to visit the country's interior, agents can find other ways for them to interact with a more authentic side of Mexico. In addition to daytrips and tours, advisors can suggest unique accommodation options that will give clients the chance to have a variety of experiences both on and off the property.
And while Mexico's many all-inclusive resorts continue to trend, LaBaw also finds that many of his clients are willing to try something different. "I would say most of the trips we book are not all-inclusive," he says. "A lot of times, we have people that call for an all-inclusive and we talk them out of it, simply because they'll miss part of the experience." Without an all-inclusive plan in place, LaBaw is able to encourage clients to visit town, eat at local restaurants and really "experience Mexico."
Schaffer offers another option as well that clients may not be aware of: "There's a whole line of hotels and restaurants throughout Mexico called Tesoros, which are high-end and culturally enriched--and I don't think a lot of people know about them. These hotels and restaurants maintain the culture of the state and the area, and are something travelers should be aware of when they're looking for something different."
Agents wondering which clients to tap for a more unusual trip might consider repeat Mexico travelers, who might already feel comfortable with the country and be willing to try a new experience. "All-inclusives are a great, safe way for somebody to travel to Mexico for the first time," says Schaffer. "Then, for repeat travelers, I encourage them to step a little further out, like maybe Manzanillo. Once they've gotten comfortable with Mexico--which might take two times, or maybe three times or five times--they might be really able to step off the beaten path."
TAPPING INTO NICHE TRAVEL
Another emerging trend in the Mexico market that presents more prospects for agents to sell diverse Mexico experiences is the rise of niche travel opportunities throughout the country.
"What's happened over the years is that Mexico has become more and more customer-centric," says LaBaw. "With the increases in tourism, they have increased their focus on the customer; they've taken it to a whole other level."
This traveler-focused approach has shown itself in the resort market, with an increasing array of experiential, interest-driven opportunities and customizable activity options on offer at a variety of properties. From on-property craft beer tastings, tequila-blending lessons and pre-Hispanic cooking classes for foodies to yoga retreats for wellness travelers or on-site nature tours for outdoor enthusiasts, there's something available for just about every client's specific interests.
And the trend is taking hold outside the resorts, as well. "There are so many different niches of Mexico offerings, and those kinds of experiential trips are really trending in Mexico," explains Schaffer. "For example, there's a Frida Kahlo tour in Mexico City, and you can basically walk in her footsteps, from learning how to cook her favorite food to visiting her house. So I tell people that whether it's gastronomy or music or textiles or language immersion or art, wherever your interests lie, I can get that for you, because Mexico will offer it."
Today's guided tour options in Mexico run the gamut from exploring the wine-producing Valle de Guadalupe to immersive art and archeological experiences, adventures in the impressive Copper Canyon (which is longer and deeper than Arizona's Grand Canyon, and less known to U.S. travelers) and much more. But clients with specific interests don't have to join a group to explore Mexico's niche offerings. "I did a lot of travel to the cities in colonial Mexico, and I visited the artists in their shops," says Braly. "I have an amazing collection of Mexican folk art in my house."
And experiential opportunities aren't limited to cultural pursuits. "For people who are ecologically minded, one nice thing about Mexico is that the turtle population is big on both coasts," says LaBaw. "So there's an opportunity for a lot of people to get involved in the hatching and release of turtles, or watching the turtles lay their eggs on the beach at night."
Adventure, nature, art, culture, beaches, cities, history--whatever the request an agent is looking to fulfill, Schaffer assures advisors and clients that Mexico should be at the top of the destination list. "I think people need to understand that there's so much available in Mexico, and it's so easy for Americans to check off a lot of their bucket list travel there," she says. "Anything you want, you can find it in Mexico."
Travelers are flocking to Mexico's coastlines--and soon they'll have even more to experience there; namely, three large-scale resort projects scheduled to arrive in the next couple of years.
Slated to open in 2017, Rancho San Lucas will be a private resort community in Los Cabos, spread over 834 acres with 12 miles of beachfront. Features of the complex are set to include a Greg Norman-designed golf course, a tennis center, an all-suite resort, and dining and shopping facilities within a pedestrian village. Development kicked off in January with the start of construction on the Grand Solmar at Rancho San Lucas. The first phase of the project, including the Grand Solmar, is planned to debut next winter.
Announced at this year's Tianguis Turistico, Costa Canuva will be one of the biggest luxury projects in Mexico. The new coastal development will be located in the state of Nayarit, about 40 miles north of the Puerto Vallarta airport, along more than four miles of coastline. The project will encompass 630 acres of beach, estuary and mountains, as well as five luxury hotels, a PGA-caliber golf course, specialty restaurants, mountain biking trails, a marina and more--adding up to an investment of more than $ 1.8 billion. Costa Canuva is slated to open in stages, the first of which is planned for 2018, including the new Fairmont Costa Canuva, the golf course and a beach club.
Also on tap for 2018 is Playa Espiritu, a massive Mazatlan-area project that has been in the works since 2008. Earlier this year, the Mexican government guaranteed funding for the development through at least 2018, at which point the first phase of the project is expected to open. Located about 50 miles south of Mazatlan, Playa Espiritu is being developed on approximately nine square miles of coastal property, with plans to include 100 hotels totaling 44,000 rooms (more than all of Cancun, which offers 32,000); over seven miles of beachfront, retail and entertainment offerings; a golf course; a nature preserve; and a convention center.
Mexico remains a favorite for family vacations. For example, Virtuoso listed Mexico as the number-two Family Travel Destination on its 2016 Luxe Report. And travel insurance comparison site Squaremouth found Mexico to be the most popular international destination both this summer and last summer for families (customers traveling with children 18 and under), with a 20 percent increase in the number of families traveling to Mexico in summer 2016 compared to summer 2015. "People want all-inclusive family vacations--no-hassle beach getaways," says Carmen Schaffer of Viva La Vida Travel. "That's most of my requests."
Luckily for families, Mexico's tailored offerings are continuing to increase and evolve to meet the needs of this group. In addition to enhanced features for children at a multitude of resorts--including the introduction or expansion of kids' clubs at properties like Grand Fiesta Americana Coral Beach Cancun and Grand Oasis Palm, to name just a few--the biggest news for families comes from Karisma Hotels & Resorts and Viacom, which have announced plans to open the first Nickelodeon resort in Mexico in December 2017. The all-inclusive Riviera Maya property is slated to include 288 suites, interactions with Nickelodeon characters and other family-focused offerings. Early in 2017, Mexico is also expected to welcome Hurricane Harbor Oaxtepec, a water park from Six Flags Entertainment Corp., about two hours south of Mexico City.
The LGBT travel appeals of Mexico are on the rise this year, giving travel agents more reason than ever to recommend the country to this client base.
This past January, Jalisco became the fourth Mexican state to legalize same-sex marriage, joining the states of Chihuahua, Coahuila and Quintana Roo, as well as the country's capital, Mexico City, on the list of Mexico destinations where same-sex marriage is recognized.
The move creates new destination wedding business opportunities for agents in such popular Jalisco destinations as Puerto Vallarta and Guadalajara. In fact, Puerto Vallarta, long considered the country's preferred vacation destination for the LGBT community, has recently become the first city in Mexico to be deemed Gay Travel Approved. The title is GayTravel.com's seal of excellence, granted to select global travel partners who are found to deserve special recognition from the LGBT community.