AXS Ticketing Prepares To Step Into The Ticketing Spotlight
There were a lot of big events that could have been highlighted at last week's AEG Expo in Los Angeles. It's been a big year for the Sports and entertainment mega company. The team that started it all the LA Kings are the reigning Stanley Cup Champions, The LA Galaxy defeated their AEG owned sister club Huston Dynamo for the MLS Cup and proved the Beckham Experience was a success, The dream of Farmers Field and the return of the NFL too LA is moving along, and the company is up for sale with a multi billion dollar price tag. The only announcement that could top all of those events though was the biggest shot fired at the Tyranny of Ticketmaster with the announcement that AEG owned AXS ticketing is now the official ticketing system of the STAPLES Center and the rest of L.A. Live.
AXS has been in use for a year and a half at 24 different AEG venues like the O2 Arena in London, but with the official switch at the STAPLES Center marks a major accomplishment. When the Kings go to AXS for all tickets for the 2013-14 season they will be the first team in the Big 4 leagues to go completely away from Ticketmaster. Their STAPLES Center roomates, Lakers and Clippers also have the option to jump on the AXS bandwagon early. The LA Galaxy was the first major American sports team to go to AXS this past season and the new system was well received by fans.
For decades Ticketmaster has ruled the live sporting and entertainment ticket market with a favorable rating from users that ranked somewhere between the current Congress and Ghengis Khan. Through rising convenience fees and very little control on who got first priority when tickets went on sale Ticketmaster has spent the better part of recent history torturing the general public like a 9 year old with a magnifying glass treats ants. AXS has been developed to basically excel in the areas where Ticketmaster has struggled the most and if AXS continues to grow sports and music fans may no longer be shackled by the chains of Ticketmaster.
The new AXS system has 3 features that really turning points in sports and entertainment ticketing.
1) Free Print At Home Option
One of the biggest cash grabs Ticketmaster has been utilizing over the years is charging up to $5 for people to print their tickets at their home. You use your printer, your ink, and you do the work, but Ticketmaster gets $5. That model is a little to Kosmo Kramer's Pizza Place for everyone. AXS on the other hand lets customers print their tickets for free at home and actually would prefer it. To encourage more people to print at home AXS charges $6 for any order left at will call.
To freeze out ticket brokers AXS has created the Fair AXS Waiting Room. For all ticket on sales everyone in the virtual has the same chance of getting first selection of tickets through Fair AXS randomized system. This will help deter brokers who currently milk Ticketmster's first come first serve policy and then drive up prices on the secondary market.
3) Easy To Use for Ticket Sales Staffs
Anyone who has worked in ticket sales and had to deal with Ticketmasters Blue Screen of Doom in which tickets had to be purchased using various HTML commands will be happy to know that AXS utilizes Outbox technology. The point and click Outbook was developed by Cirque De Soleil and will help make box offices look less like Steve Jobs' garage in 1976. I have used the new Outbox while working with AEG and I can say that not once did I want to throw a left cross to my monitor like I did everytime I have ever dealt with Ticketmasters neanderthal system.
4) Increased Social Network Capabilities
The AXS website will soon be more event promotion than ticket site. With music previews of each show, Twitter feeds from the artist, and the option to reserve tickets and invite fans via Facebook AXS is creating a site that connects fans to the artist and eachother and helps build anticipation for all upcoming shows.
5) Mobile Ticketing Is Closer Than You Think
Along with the new AXS website AEG is also developing an AXS app that will let fans turn their smartphones into tickets much like what many retailers utilize for payment. Also the new AXS app will reportedly have a feature where fans in an arena could purchase seat upgrades right from their phone.
If AXS has a strong and favorable launch at LA Live you may start to see more and more professional teams jump ship off Ticketmaster and try the new kid on the block.