With the emergence of artificial intelligence (AI), technologies like deep learning, machine learning, natural language processing, etc. are enhancing the performance of communication, workflow, processes, ROI, and shifting the ICT industry. AI is Increasing Operational Awareness of ICT Networks and Systems for Communication Service Providers. Super intelligent artificial intelligence is capable of performing tasks more effectively and faster than any human being because they do not require time for resting. AI is dominating in areas like service management, quality assurance, and process automation. AI is transforming the traditional ICT industry with its Machine Learning and Deep Learning capabilities.