Jason Whitman: Blog

#servicewins

[jasonwhitman]

Having fun with live chat

[jasonwhitman]

One of my favorite brands, but I don’t like channel switching.

[jasonwhitman]

I like a little humor in release notes.

[jasonwhitman]

Cool SMS-based satisfaction survey from GrubHub

[jasonwhitman]

Learning how hard it is to be a job seeker.

[jasonwhitman]

One of the best and clearest unsubscribe screens I have seen.  Usually companies obscure how to do it, or they make you uncheck a ton of boxes to actually unsubscribe.  I suppose you could argue that the green color, checkmark and “yes” are contradictory to an “un” action, but I like it.

[jasonwhitman]

Really clear directions.

[jasonwhitman]

I am a loyal GoDaddy customer and generally a fan of the brand, but false domain expiration notices are not cool. It’s not OK to cause alarm with your clients for no reason, or to drive sales.

[jasonwhitman]

Nice crossover e-mail from Party City - e-mailed customers in its database about employment opportunities.

[jasonwhitman]

Social is quickly becoming my favorite service channel.

[jasonwhitman]

Adobe in-app Net Promoter (NPS) survey with Photoshop CC.

[jasonwhitman]

Even Apple's job ads have its beauty and simplicity.  Great brand consistency.

[jasonwhitman]

Nice AdWords display ad from CH2M Hill.  Also good landing page.

[jasonwhitman]

I don’t really enjoy receiving presents. The best present for me is to be somewhere awesome surrounded by my family. I’ve already received that present.

http://avc.com/2014/08/fifty-three/

[jasonwhitman]

I am not sure about this recommendation...

[jasonwhitman]

Great piece today on Help Scout about hiring for personality rather than experience. Loved this excerpt.

https://www.helpscout.net/blog/personality-in-support

[jasonwhitman]

I'll never forget Dan Ariely's pricing theory - snippet here:

http://youtu.be/xOhb4LwAaJk