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@jowynncarter
Why Independent Retailers Should Focus on Their ‘Shop Experience’ During Challenging Times There is no avoiding the fact that many independent retailers are feeling the pressure right now with rising costs including increased National Insurance, higher business overheads and in many cases, increases in business rates....
Managing Rising Costs & Seasonal Stock: A Practical Plan for Independent Retailers This Spring
The early months of the year are asking a lot of independent retailers. Following a mixed Christmas trading period, many product-based businesses are now navigating a familiar but increasingly complex challenge: how to invest in Spring/Summer stock while managing rising costs and more cautious customer spending. This year, those pressures are being shaped not only by domestic changes, such as…
Simple AI for Independent Retailers: Reclaiming Time to Focus on What Really Matters
The early months of the year have already asked so much of independent retailers. Following a mixed Christmas trading period, many businesses are now navigating the longer-term implications of the latest economic shifts from the business rates revaluation and new multipliers, to increased employer National Insurance contributions and the upcoming rise in the National Living Wage from 1st…
The Quiet Months Reset: How Independent Retailers Can Build Confidence After a Challenging Start to the Year
Independent retailers and brands have entered the new year with a degree of trepidation and it’s understandable why. Christmas trading delivered a mixed picture across the sector, with cautious consumer spending, delayed purchasing decisions and uneven footfall shaping the final weeks of the Golden Quarter. As we move into the early months of the year, that uncertainty hasn’t disappeared. In…
Robust Christmas Trading in 2025: What Independent Retailers Need to Know After the UK Budget
The peak Christmas season is now in full swing, and this crucial Golden Quarter is traditionally when retailers across the UK secure a significant share of their annual revenue. But this year, the landscape looks noticeably different. Christmas trading has been slower to build, with many shoppers deliberately holding off, waiting for the post-budget picture to settle, and for Black Friday deals…
The 2025 Golden Quarter: What Independent Retailers Need to Know Right Now
The 2025 Golden Quarter: What Independent Retailers Need to Know Right Now As the fairy lights flicker into shop windows and the festive playlists start to creep back, the Golden Quarter – that all-important October to December stretch had officially begun. But 2025 isn’t a typical retail year While consumer confidence is showing slow signs of recovery, many households are still watching what…
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From Scrolling to Sales: How to Win Customers on Social Media in 2025
Following on from our blog last month: Retail, Hospitality & Leisure Businesses: Turning Challenges into Opportunities in 2025, we’re now turning the spotlight to one of the biggest opportunities in retail right now and that is social commerce. Social media isn’t just a marketing tool anymore, it’s a fully-fledged sales channel. Consumers aren’t simply scrolling, they are discovering, comparing,…
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Retail, Hospitality, and Leisure: Turning Challenges Into Opportunities in 2025
The retail, hospitality and leisure sectors are operating with many challenges right now – margins are tight, operating costs are rising, and as customer spending continues to be stagnant due to rising pressures on consumers, it is a perfect storm. For retail, hospitality and leisure businesses, it feels like the rules keep changing and the stakes are higher than ever. With every challenge,…
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5 Steps to Grow your Business
Businesses are tentatively navigating the current economic climate, cost of living crisis and the ongoing challenges of running a business, but there are still many opportunities for growth if businesses consider reviewing their current operations and marketing to develop a sustainable strategy for their future. Growing or scaling up a business requires owners to carefully consider where their…
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The New Era of Retailing
As I write businesses in the UK are heading into the crucial autumn trading period, after experiencing a washout summer and lack lustre spring they will be banking on an improved autumn/winter, but the September heatwave has not helped in selling new season merchandise. We’re now moving into the all important “Golden Quarter”for the retail sector that usually accounts for most of the year’s…
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Privacy Policy
Privacy notice This privacy notice sets out how we collect and use personal information during and after you use this website. When collecting information, by law we are required to provide you with information about us, about why and how we use your data, and about your rights over your data. Who We Are We are Retail Inspired a limited company. Company number 11141968 . Our registered address…
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Strategies to Enhance Customer Experience in the Golden Quarter
We’ve explored customer experience in our previous posts, but this years uncertainties around the the ‘golden quarter’ presents a huge opportunity for businesses in retail and hospitality. Businesses who reviewed their 2021 4th quarter trade and have learned from what worked well and are in a position to prioritise customers and their experience will succeed in this important peak period. It is…
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Navigating the new Retail Landscape
Navigating the new Retail Landscape
As retailers continue to navigate the new retail landscape post pandemic after experiencing more than two years of constant interruptions, we are supporting businesses across Kent and beyond to grow their online and physical presence. With consumer behaviour continuing to shift; with higher expectations, economic concerns, rising costs for both customers and businesses, it is vital that…
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Capitalise on Social Media Channels
From the moment lockdown was announced back in March we have been supporting the retail and hospitality sectors through a tailored business support programme.
It’s been an incredibly busy few months but so rewarding, as through our work with local authorities we have supported many businesses enabling them to adapt, sell online and communicate with their customers effectively through social…
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Critical Restructuring in the Retail Sector
At Retail Inspired we know first hand how a collaborative approach can have a positive impact on the performance of a town centre, supporting retailers and their strategies and working alongside all stakeholders and businesses operating within them.
Since the last financial crash in 2008, we have been witnessing the ongoing structural changes within the retail sector and the the real impact this continues to have within town centres up and down the country. Retailers that have been closing underperforming stores is nothing new, and for many is simply a sticking plaster to a much deeper problem, and has now become critical. Making the…
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When asked the question online or bricks and mortar - we see them as one. Retailers need to think about showcasing their brand identity. Creating a customer experience and inspiring their customers lifestyle choices. The focus should be on coaching their staff to change the way they operate within stores by embracing technology and exceeding expectations when it comes to customer service. People and digital technology will drive customers towards in store experiences that are memorable. So how do retailers achieve this? 👉🏻Investing in their ongoing staff training and support. 👉🏻Addressing queues in stores where customers are not willing to use self service tills. Staff should be interacting, guiding and talking to customers; not standing guard! 👉🏻Think about the ambience. What type of music is being played? 👉🏻Difficult trading conditions has in so many cases led to a reduction in staff. You've been there yourself- staff busy placing products on the fixtures, creating a negative environment not conducive to creating an exceptional experience. 👉🏻Fair pricing. Knowing what your competitors are charging for goods and services. In these unprecedented times it is clear that retailers future ambitions should always include the end user. Therefore C U S T O M E R E X P E R I E N C E must be a pivotal part of the overall retail strategy. There are many examples where we have seen retailers fail at retaining customers and their future loyalty. Within a town centre destination this can have a negative impact on the perception of the town offer too - so businesses that support each other start to foster a joined up town and somewhere people want to dwell. We work with town centres, businesses and local leaders to curate spaces and create destinations. Follow the link in our bio to read our latest article. . . . . . #retailtrends #retail #curator #towncentres #towns #local #localbusiness #independentshops #retailindustry #retailinspiration #retailinspired #startup #retailblog #food #foodie #instagood #instapic #instabrand #customerservice #customerexperience #instabranding #places #placebrand #publicrealm #curatedspaces #localgov #culture (at London, United Kingdom) https://www.instagram.com/p/Bua3YsSlzBP/?utm_source=ig_tumblr_share&igshid=gal6ch9d3pxp
New on the BLOG today our lead consultant Jo Wynn-Carter talks about the importance of Local Authorities taking the lead and working across local government infrastructure including rates, planning, public transport, parking thus strategically coordinating with the internal and external partners and stakeholders to achieve trust and visible results locally. Following the recent launch of the 675 million government fund to help rejuvenate town centres it is vital that Local Authorities have the expertise to shape our future places. Read the full article - link in bio. . . . . . . #customerexperience #ourhighstreetsmatter #localgov #localgovernment #project #retailinspired #instashopping #shoppinghabits #instagood #instadaily #customerservice #planning #community #communities #places @jakeberrymp #retailinspired #retail #blog #retailinsights https://www.instagram.com/p/BsdAv_nFseS/?utm_source=ig_tumblr_share&igshid=le3hnnmki7yu