yall ever worked in retail
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@joysofretail
yall ever worked in retail
Sometimes I think back on the time I spent working as a barista, and it seems SO STRANGE to me that “coffee shop AU” has become synonymous with narratives that are low on conflict, high on wholesome romance. During the year I spent working at a coffee shop:
A coworker of mine took a bunch of psychedelics, walked through some strangers’ plate-glass door, and threatened them with a bowie knife, leading to his arrest and imprisonment (and, needless to say, a late opening for the coffee shop that morning).
Another coworker, an ex-military type with a young wife and a new baby, decided to smoke up for the first time ever with two other mutual coworkers, in the back of one of their trucks; and ended up having a three-way with them which ended his marriage.
I had a nervous breakdown, stopped being able to eat food or hold conversations, and ended up sleeping on my coworker’s couch for three weeks before she finally called my parents to come collect me.
Multiple store managers were fired for embezzlement. (Reminder: this was within the space of a single year.)
Yet another coworker, who was seventeen at the time, started dog-sitting for a couple of regulars in their (I’m guessing) early 50s, and ended up in an ongoing creepy and incidentally illegal ~relationship~ with them both.
Various employees discovered, in the course of cleaning the bathrooms: couples fucking in the bathrooms; junkies passed out in the bathrooms; drunks puking in the bathrooms; both adults and children weeping in the bathrooms; a woman bleeding all over the bathroom from a gash in her throat (??); a dude standing in the middle of the bathroom floor and pissing in the opposite direction from the toilet, so that when the employee opened the unlocked door she got piss all over her (????).
The owner of the bridal shop across the street was exposed as both abusive toward her employees and also cooking the books, which led to my coffee shop taking on a couple of untrained and weirdly conservative bridal shop workers for a few months while the bridal shop was shuttered and sold to new owners. Later the larcenous former bridal shop owner came down with some horrible disease which caused her to lose both her hands.
There was a regular universally referred to as “Sketchy Steve,” who came in at 7am for a three-shot latte with room for Seagrams 7, and dealt drugs to all us baristas. I actually, at one point (I cannot believe I was this stupid), went inside Sketchy Steve’s house, and allowed him to spend like half an hour showing me his collection of découpaged outlet plates and also soliciting me for sex while I uncomfortably yet studiously declined.
Right before I started, the store manager had walked off the job in the middle of a shift, and ¾ of the employees had walked out after him. None of them ever returned.
Like, working on the front lines of food service was the most operatically sordid professional experience I have ever had, and one of the most surreal; and it is hilarious to me that THAT, of all jobs, is the one that has come to stand for soft-focus domestic romance in fandom circles.
This is the Coffee Shop AU we deserve.
Two of my managers got fired for having an affair with each other. There was this guy I never really talked to, so one time I see him and ask how his weekend was. He says “I wanted to drop some acid but I couldn’t find any.” Never saw him again.
I had a friend whose manager used to sit in the backroom doing lines of coke before opening at 7am. It was and I quote ‘the only way to deal with this shit’.
My own manager, who was heavily pregnant at the time, told an asshole customer to take their latte and shove it up their arse, before walking out and promptly going into labor.
We had homeless people sleeping in our dumpsters who used to throw the trash back out at us when we opened the lid.
I have myself uttered the phrase “M'am, I am the manager” after they dumped a cream cake over my head because it wasn’t what they ordered except it was. They even pointed at it first and said “that one”.
I had a customer piss themselves out of defiance when we asked them to leave. Then when the police were called they did it again, like some vengeful piss camel. I’m telling you friends, I have stood at the precipice of hell, I have stared into the void and plummeted into the depths of humanity and it tips less than 20%.
Found it. The origins of everyone starting to send me the phrase Vengeful Piss Camel instead of Crucifix Nail Nipples for a short time. Amazing. I do not miss catering.
Damn, I thought retail was bad. You guys alright?
Did anyone else get the feeling in Incredibles 2 that that house they were staying in had Syndrome written all over it?
Dramatic windows, incredibly high tech, dramatic water features à la the lava curtains on the island? “He bought it from an eccentric billionaire who liked to disappear so there are multiple hidden exits”? Ten bucks says Deavor bought that place from Mr. Incredible’s Number One Fan.
……….. I’m scared.
“Evil begins when you begin to treat people as things.”
— Terry Pratchett, I Shall Wear Midnight
me vs the halloween section at target
Customer Service Wolf.
That wolf embodies the thoughts of most in customer service
I really…fucking hate customer service.
Like…
Okay, as a lot of you know, I work overnights at a hotel. It’s for a pretty recognizable brand, so we get a lot of high paying customers.
Part of my job is to prep the breakfast area before the breakfast team shows up so that breakfast is done by the time it needs to be. This, of course, means that I have to step away from the desk. It doesn’t really help that the time I need to start working on breakfast is also when customers start checking out.
So I had the bright idea of making a sign. It’s not fancy, the letters are pretty big, and it basically just says “Hey if you need me I’m in the kitchen, just give a holler.”
It’s worked really well so far; people see it, they call for me, and I get them taken care of with little to no fuss. Or, at least, it’s worked up until now.
This guy.
This. Fucking. Guy.
I finish prepping the breakfast area, I walk out, and at the front desk is a man, huffing and puffing. He harshly asks “Are you working the front desk?”.
I say with my best customer service voice “Yes sir, I just had to prep a few things for the breakfast team. Can I help you with anything?”
“Yeah you can help me by giving me some fucking service. I’ve been waiting for almost five minutes and I have to catch my flight!”
Oh boy. Here we go.
So I tell the man, “Well, sir, if you’ll look right in front of you, if you needed me, that sign tells you that I was in the kitchen.”
And this man. Just. Fucking looks at me. And says.
“You expect me to fucking read on my day off?”
And I just.
I was floored. That someone would say that. Completely unironically. With no hesitation.
Just
Fucking customer service, man.
retail/customer service moods
- when is my break?
- [after break] how many hours till i can clock the fuck out and go home?
*looking out the window at customers* don’tcomeindon’tcomeindon’tcomein
getting personally offended when they DO come in… to your store.. where things are sold….
All the red flags
This shit used to hurt me so much. Now when I go shopping I don’t even touch shit unless I know I want it lol cus I know that pain
i’m that person you see folding something and putting it back after i’ve looked at it lol
^^^ And if I can’t fold it back perfectly they’re gonna at least see that I tried.
^^^^^^^^^^^^^
All.of.this
Worked in retail almost half a decade, and let me tell y'all this is daily, not just Black Friday or summer sales.
I’ve had people look me straight in the eyes while they knock over a perfectly folded stack of shirts off a table so they could put down their Starbucks cup. People leave food, drinks, diapers, used pads and bandages, even one time an actual syringe on tables.
I’ve had people destroy entire displays and complain about how dirty and “why don’t employees respect their own store” while I was directly next to them frantically trying to fix what they, themselves, just messed up.
This shit is so ingrained in me now that I fixed displays while on vacation in Disney World for a full half hour.
And before anyone says anything, no, actually picking up after grown adults that should know better, it actually isn’t my job to clean up after you all day. We have customer service, check for product, work the registers, keep the bathrooms clean, deal with angry customers, try to prevent shop lifting, and keep the store running. Recovery (fixing displays) is supposed to be low on our list because people aren’t supposed to be selfish shitheads. If you wouldn’t destroy your friend’s house, don’t destroy retail shops.
I’ve literally had people ask me if I work at several stores before because I’m cleaning up after myself??? like they are asking me for help and I’m like “idk I don’t work here” then they are like “then why are you cleaning?”
(Ex)-retailers habitually making messy stuff neat is so true.
I go to stores for grocery shopping and I still move things around to their correct places just because it’s both habit and the workers just need some nice things
Please be considerate of retail workers this holiday season.
“I’ve NEVER. Eaten a DONUT. In my ENTIRE LIFE. And I’m NOT. About to start NOW.”
-Crazy customer I had today, upon being offered a complimentary donut
Why is this a real thing that happened in the real world what’s the meaning of this
I’m just gonna copy paste the story here from discord because honestly the whole story is worth hearing
so lady comes through drive thru. “Hi what can I get for you?” “A sesame bagel with extra cream cheese.” “A sesame bagel with extra cream cheese, sure no problem, can I get you anything else today?” “No” “Alright, you can pull up” and I just hear this quiet disgrunted “ ‘Please’ ?” I’m like uhhhhh, was that even directed at me, I don’t know, I don’t know how to respond to that so I just ignore it like I didn’t hear it. I go up to the window and see this woman, which she honestly looked like a tomato with messy gray hair. Before I have the window halfway open I see her roll her eyes at me so I’m like oh boy here we go, time to put on the stupid sweet customer voice “Hi how are you today?” She hands me the money for her bagel and goes “Just a tip. It’s ‘Please pull up to the window.’ not ‘pull up.’ I found that incredibly rude.” I go “I’m sorry about that, I didn’t intend for that to be rude, I just meant that it was okay to pull up to the window now.” “I know what you meant. But it was rude.” “Well, I apologize. Here’s your bagel, have a great day.” She goes “I’m a MYSTERY SHOPPER.” (If you don’t have Mystery shoppers where you are, it’s kind of like undercover boss where the store owner hires someone through the Mystery shopper program and they place a regular order just to make sure people are following policy) I’m like “… ok” So I’m about to tell my boss and coworker what just happened when she comes in. And I jump to the front counter because no way I’m letting her talk to my boss before I do. “Hi, can I help you?” “Yes. This bagel was supposed to be NOT toasted. You toasted it.” “Ohh, I’m so sorry about that! I didn’t hear that. I’ll make you a new one right now.” Coworker beats me to the bagel and I say “A little extra cream cheese on that.” She looks at my boss “She just said a LITTLE cream cheese. I wanted EXTRA cream cheese.” Boss goes “Oh, she said a little extra cream cheese.” “Oh” Boss goes into kiss ass mode as well and says, “I’m sorry about the mistake, would you like a donut?” Lady goes “I’ve never. Eaten a donut. In my ENTIRE LIFE. and I’m NOT. About to start NOW.” Boss is like “… ok” and we’re all internally going sdhakgsdgkja?
So we get the bagel out and she says to my boss “And I have one more thing to say.” She leans in with a sneer. “Mystery shopper.” boss goes “We don’t do that here.” “yea you do.” “No we don’t.” “yea you do.” “Have a good day.”
Basically we’re pretty sure the lady was crazy and she was absolutely lying because Mystery shoppers are not allowed to tell you that they’re mystery shoppers, and they aren’t allowed to coach you. And even if she was, “please” is not one of the things they look for. They look for a Greeting, whether or not you repeated the order and the price back, and whether or not you upsold. We haven’t participated in the program in over 7 years.
at my grocery store we have a few customers who like to linger dangerously close to closing time, but no one compares to this lady. she’s done this a few times but this time was the worst we close at 11. i ask over our walkies “Are there anymore customers in the store” and get a “yes” back and i see her walk towards my register, it’s 10:45. she keeps walking. it’s 10:50. she’s still going. 11 pm. shes still in the aisles picking up shit. 11:15. she finally walks up to my register. she has 5 wics first, should’ve taken 5 minutes if she had had everything sorted right but it took 10-15 because she had me read off every single wic. whatever. it’s 11:30. then she unloads her nearly full cart and i’ve scanned everything and get her rewards card then she says “yeah so i cant find my ebt card soooo we’re gonna have to sort all this and take off stuff.” oh my fuckin god. i mean look, i get it, it happens. but don’t let it happen 30 minutes past closing. she says “i only have 20 cash” and her total was 90. jesus christ. shes sorting all of this and i’m voiding like crazy and then she? keeps? adding on? more items? candy? then a blessing happens. “i found my card” fantaaaaaaaaastic! let me rescan all of this shit and get you out of here! it’s deadass nearly midnight before she leaves. my office person was supposed to have been done 45 minutes ago and was supposed to have had my till counted and had the safe counted so she could lock the office and leave. she doesn’t get done til 12:30.
moral of the story: for the love of god. if you know you take awhile to shop, dont come into a store an hour til closing then shop past closing and have your transaction take another hour.
working in retail
I have NEVER seen a more accurate representation of this satanic industry
Customer: Well if that’s the best you can do maybe I’ll just take my business elsewhere. Me:
I want to punch whoever came up with the phrase “the customer is always right” because the customer is wrong, like really fucking wrong, 97% of the time.
“I want the tacos with the hard shells” Me:“ ma'am we don’t serve hard shell tacos. We have a soft flour tortilla or soft corn tortilla” “Oh. Then I want the corn. Those are the hard shell ones right?” Me:“no, ma'am, we don’t serve hard shell tacos. We have flour or corn tortillas” “Flour or corn? So…which ones are the hard ones?” -.-.-.- “Hey the lettuce from the salad bar doesn’t taste right.” “Uh sir we don’t have a salad bar. That’s the decorative kale for our salsa bar. It’s not meant to be eaten” “Well if it’s not meant to be eaten why are you serving it?!” “Sir, it’s decorative. We aren’t serving it.” -.-.-.- “What’s this extra charge on my receipt? Why are you charging me extra? I demand to talk to a manager!!” “Sir that’s the tax, it’s 5% in our state.” “No you’re trying to steal from me, I’ll have you fired!” “Sir, it says right there that it’s the tax.” -.-.-.-
Good god the list could go on forever
“Why aren’t you scanning my coupon?” “Because it’s expired, Ma'am.” “Well, can’t you just run it anyway and just… Not tell anyone?” “No ma'am, the cash register knows all the coupons and it will detect that this one’s expired.” “That’s not fair! You can’t just send people coupons and not let them use them when they’re only a day late!” “Ma'am, I-” “Can’t you just run it??” “No, ma'am. I can’t. It’s imposs-” “THEN FIND ME SOMEONE WHO CAN!!”
I can’t count the number of times customers will claim to know our prices better than us and the managers.
“Excuse me, there aren’t enough croutons in my salad.”
“Oh, I’m sorry but I can’t get more.”
“He has more than me.”
“We do the same amount for everyone, ma’am.”
“Find someone for me who will get me croutons.”
—-
“Do you use lard in the pie crust?”
“No, we use vegetable shortening.”
“That’s still lard.”
“No, it’s shortening, it’s from vegetable oil.”
“Now I don’t even know if I want dessert, do you have anything else?”
“We have apple pie as well.”
“Then I’ll take that.”
—-
“And will you be having the vegetable stew?”
“Why are you assuming that?”
“Oh well the other option is clam chowder and it’s not vegan.”
“Don’t assume that I just won’t have the clam chowder.”
“Sorry, so would you like a cup or a bowl of the clam chowder?”
“I CAN’T HAVE THE CLAM CHOWDER I’M VEGAN.”
Customer keeps demanding more and more to the point that she waxes sketchier by the moment:
Do not stay in a retail store or restaurant past closing time. I mean unless you’re just finishing up paying and it’s like 5 mins after. It’s rude. I know the people who work there say, “oh no it’s ok”. They’re lying. It’s not ok they just have to say that.