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Ph.D. Programs at TIET | Engineering College in Punjab

Explore Ph.D. programs at Thapar Institute of Engineering and Technology, the best engineering college in Punjab. Advance your research career in Engineering, Technology, Management, and Sciences with world-class facilities and a vibrant academic community. Apply now!

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Improve employee well-being and boost productivity with Solh Wellness. Our platform offers AI-driven tools, workshops, and personalized insights to support mental health, reduce absenteeism, and foster a healthy work environment.

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Explore Academic Excellence at TIET | Best Engineering Colleges in India

Thapar Institute of Engineering & Technology is one of India’s top private engineering colleges, known for its high academic standards, innovative research, and exceptional faculty. It offers a range of undergraduate, postgraduate, and doctoral programs, making it a standout choice for those seeking world-class engineering education. For more details, visit their official website

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Join the best Civil Engineering College in Punjab at Thapar Institute of Engineering and Technology (TIET). Their lateral entry program in Civil Engineering is perfect for students looking to enhance their skills and career opportunities. Study with expert faculty, access advanced labs, and gain hands-on experience. Apply now to become part of one of India’s top engineering colleges!

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Key Differences Between M.E. and M.Tech Programs

In India, postgraduate engineering education primarily comprises two major degrees: Master of Engineering (M.E.) and Master of Technology (M.Tech). Both programs offer advanced studies in engineering and technology, catering to students who wish to deepen their knowledge and enhance their career prospects. However, there are notable differences between the two degrees that aspiring students should consider. This article will explore these key differences, focusing on their structure, curriculum, and career opportunities.

1. Definition and Overview

Master of Engineering (M.E.)

M.E. is typically viewed as an engineering degree that focuses on theoretical and practical aspects of engineering. The program is often research-oriented, emphasizing the study of engineering principles and practices. M.E. programs are usually offered by universities and colleges with a strong emphasis on traditional engineering disciplines.

Master of Technology (M.Tech)

M.Tech, on the other hand, is more application-oriented, focusing on technological advancements and practical applications in various engineering fields. This degree is often aligned with industry needs, making it highly relevant for students seeking careers in technology-driven sectors. M.Tech programs are offered by various technical institutes and universities in India.

2. Course Structure and Curriculum

M.E. Curriculum

The curriculum of M.E. programs typically includes a mix of theoretical coursework, laboratory work, and research projects. Students often engage in advanced engineering topics and may be required to complete a thesis or dissertation as part of their studies. The M.E. program is generally structured as follows:

Core Courses: Cover fundamental engineering principles and advanced topics within a specific discipline.

Elective Courses: Allow students to specialize in particular areas of interest, providing a broader understanding of engineering concepts.

Research Component: A significant emphasis on research, often culminating in a thesis that contributes to existing engineering knowledge.

M.Tech Curriculum

M.Tech programs, in contrast, tend to focus more on practical applications and technological advancements. The curriculum often includes:

Core Courses: Similar to M.E., covering advanced topics, but with a greater focus on technology and its applications.

Elective Courses: More options related to emerging technologies, industry practices, and applied engineering.

Project Work: A substantial emphasis on industry-related projects, which may include internships or collaborations with companies to solve real-world problems.

3. Duration of the Programs

Both M.E. and M.Tech programs typically last for two years, although this can vary based on the institution and specific course structure. Some universities may offer part-time options that extend the duration for working professionals.

4. Admission Criteria

M.E. Admission

Admission to M.E. programs is often based on entrance exams like GATE (Graduate Aptitude Test in Engineering), along with academic performance in undergraduate engineering courses. Some universities may also consider interviews or other assessments as part of the admission process.

M.Tech Admission

Similar to M.E., M.Tech admissions are primarily conducted through GATE scores. However, many institutions may also accept students based on their academic records or through institutional entrance exams. The focus on practical skills and industry experience can sometimes play a role in the selection process.

5. Career Opportunities

Career Prospects for M.E. Graduates

Graduates of M.E. programs often pursue careers in research and development, academic institutions, or government agencies. They may work in various engineering sectors, including:

Research and Development (R&D) departments

Academic institutions as lecturers or researchers

Government engineering services

Consulting firms

Career Prospects for M.Tech Graduates

M.Tech graduates typically find opportunities in the private sector, particularly in technology-driven industries. They may take on roles such as:

Software engineers or developers

Systems analysts

Project managers in technology companies

Industry consultants

The practical focus of the M.Tech program aligns well with the demands of the industry, making these graduates highly sought after.

6. Conclusion

Choosing between an M.E. and an M.Tech program largely depends on your career aspirations, interests, and the skills you wish to acquire. While both degrees offer advanced education in engineering, the M.E. program emphasizes theoretical knowledge and research, whereas the M.Tech program focuses on practical applications and technology.

Aspiring engineers should consider their career goals and the specific strengths of the institutions they are interested in. Whether you aim for a research career or wish to dive into the technology sector, both M.E. and M.Tech programs can provide valuable opportunities and pave the way for a successful future in engineering.

Before making a decision, it's essential to research the programs offered by various colleges and ensure you find the best fit for your academic and professional aspirations.

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Why Boarding School is Better than Day School

Choosing the right type of schooling for a child is a significant decision for parents. Among the various options available, boarding schools often stand out due to their unique advantages. While day schools have their own merits, boarding schools offer a holistic educational experience that extends beyond academics. Here’s a comprehensive look at why boarding schools might be a better option than day schools.

Holistic Development

1. Academic Excellence

Boarding schools are renowned for their rigorous academic programs. With extended hours and fewer distractions, students are better able to focus on their studies. Boarding school often employ highly qualified teachers who are dedicated to their students' success, both in and out of the classroom. The structured environment ensures that students can devote ample time to their studies, leading to better academic outcomes.

2. Extracurricular Activities

Extracurricular activities play a crucial role in the overall development of students. Boarding schools provide a wide range of activities, from sports to arts to clubs, fostering a balanced development of skills. With access to state-of-the-art facilities and dedicated staff, students can explore their interests in-depth, which is often not possible in day schools due to time constraints and commuting issues.

Personal Growth and Independence

3. Independence and Responsibility

One of the most significant advantages of boarding schools is the opportunity for students to develop independence and responsibility. Living away from home requires students to manage their own time, laundry, and other daily tasks. This environment encourages self-discipline and responsibility, skills that are essential for success in adulthood.

4. Leadership and Teamwork

Boarding schools provide numerous opportunities for students to take on leadership roles, whether it be in student government, sports teams, or clubs. These experiences teach valuable lessons in teamwork, communication, and leadership, preparing students for future challenges in both their personal and professional lives.

Social Skills and Relationships

5. Diverse Community

Boarding schools often have a diverse student body, with students coming from various backgrounds and cultures. This diversity creates a rich learning environment where students can develop a broader worldview and learn to appreciate different perspectives. The close-knit community in a boarding school fosters strong, lifelong friendships and a sense of belonging.

6. Strong Support System

Living in a boarding school means that students have access to a robust support system 24/7. Teachers, counselors, and house parents are available to provide guidance and support, ensuring that students’ emotional and academic needs are met. This continuous support helps students to thrive in a nurturing environment.

Better Facilities and Resources

7. Superior Facilities

Boarding schools often invest heavily in their facilities, offering resources that may not be available in day schools. From well-equipped science labs and libraries to sports complexes and arts studios, students have access to top-notch facilities that enhance their learning experience.

8. Focus on Well-Being

Many boarding schools prioritize the well-being of their students, incorporating health and wellness programs into their curricula. Regular physical activity, balanced nutrition, and mental health support are integral parts of the boarding school experience. This holistic approach ensures that students are healthy and well-prepared to tackle academic challenges.

Discipline and Structure

9. Structured Environment

Boarding schools provide a structured environment that helps students stay focused and disciplined. With set schedules for classes, study periods, meals, and recreational activities, students learn to manage their time effectively. This structure helps in developing a routine that is beneficial for academic success and personal growth.

10. Reduced Distractions

Without the daily commute and external distractions that come with day schooling, boarding school students can dedicate more time to their studies and personal development. The controlled environment minimizes interruptions, allowing students to concentrate on their goals and aspirations.

Specialized Programs

11. Specialized Academic Programs

Many boarding schools offer specialized academic programs that cater to the interests and strengths of their students. Whether it’s advanced placement courses, international baccalaureate programs, or unique subject areas like marine biology or performing arts, boarding schools provide tailored educational experiences that may not be available in day schools.

12. College Preparation

Boarding schools are often well-regarded for their college preparation programs. With dedicated college counselors, students receive personalized guidance on college applications, SAT/ACT preparation, and essay writing. The boarding school environment fosters a culture of academic excellence and ambition, helping students secure placements in prestigious universities.

Conclusion

While day schools have their own set of benefits, boarding schools offer a comprehensive, immersive educational experience that goes beyond academics. The combination of rigorous academics, diverse extracurricular activities, and a supportive environment contributes to the holistic development of students. By fostering independence, responsibility, and a sense of community, boarding schools prepare students not just for college, but for life.

In summary, boarding schools provide an enriching and transformative experience that equips students with the skills and values necessary for future success. For parents considering the best educational option for their children, boarding schools present a compelling case for why they might be the superior choice.

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Red Wine Tasting Tips for Beginners

Red wine is a beloved beverage enjoyed by many for its complex flavors and rich history. Whether you're a novice to the world of wine or looking to deepen your appreciation, understanding the basics of red wine tasting can enhance your experience. This guide will cover essential tips for beginners, including how to taste red wine, what to look for, and where to buy the best red wine, whether in bulk or online in Singapore.

1. Understanding Red Wine

Before diving into tasting, it's important to understand what makes red wine unique. Red wine is made from dark-colored grape varieties, and its color can range from deep purple to light red. The primary factors that influence the flavor and character of red wine are grape variety, region, and winemaking techniques.

Key Varieties of Red Wine:

Cabernet Sauvignon: Cabernet Sauvignon  is Known for its bold flavors and high tannins, often with notes of dark fruits, green bell pepper, and oak.

Merlot: Softer and fruitier, with flavors of black cherry, plum, and chocolate.

Pinot Noir: Light to medium-bodied with delicate flavors of red berries, earth, and spice.

Syrah/Shiraz: Full-bodied with flavors of blackberry, plum, pepper, and sometimes smokey notes.

Zinfandel: Often rich and robust, with flavors of blackberry, raspberry, and pepper.

2. Preparing for Tasting

To fully appreciate red wine, it's essential to create the right environment and have the proper tools.

Glassware:

Use a large, wide-bowled glass to allow the wine to breathe and the aromas to concentrate.

Serving Temperature:

Serve red wine slightly below room temperature, around 60-65°F (15-18°C). Too warm, and the alcohol will be more pronounced; too cold, and the flavors will be muted.

Lighting:

Taste in a well-lit room to observe the wine's color and clarity.

3. The Tasting Process

Tasting wine involves using your senses of sight, smell, and taste. Here’s a step-by-step guide:

Sight:

Pour a small amount of wine into your glass and hold it against a white background.

Observe the color and clarity. Younger wines are often more vibrant, while older wines may have a deeper, more subdued color.

Swirl:

Gently swirl the wine in your glass. This releases the wine's aromas and gives you a preview of its complexity.

Smell:

Take a moment to inhale deeply. Try to identify the different aromas. Common descriptors include fruity, floral, earthy, and spicy.

Taste:

Take a small sip and let it roll around your mouth.

Note the initial flavors (the attack), the mid-palate flavors (the evolution), and the finish (the aftertaste).

Pay attention to the wine’s acidity, tannins, body, and balance.

4. Identifying Flavors and Aromas

One of the joys of wine tasting is identifying the myriad of flavors and aromas. Use a wine aroma wheel or a flavor chart to help pinpoint specific notes. Common red wine descriptors include:

Fruits: Black cherry, raspberry, plum, blackberry

Spices: Pepper, cinnamon, clove

Earthy: Leather, tobacco, forest floor

Floral: Violet, rose

Oak: Vanilla, toast, caramel

5. Buying Red Wine

For those new to red wine, selecting the right bottle can be overwhelming. Here are some tips:

Buy Best Red Wine Online in Singapore:

Look for reputable online retailers that offer a wide selection and detailed descriptions.

Check customer reviews and ratings to gauge quality.

Buying in Bulk:

Buying wine in bulk can be cost-effective, especially if you find a wine you love. Many online retailers offer discounts for bulk purchases.

Ensure proper storage conditions to maintain wine quality.

6. Storing Red Wine

Proper storage is crucial to preserve the quality of your wine. Here are some tips:

Temperature: Store wine in a cool, consistent temperature, ideally around 55°F (13°C).

Humidity: Maintain a humidity level of 60-70% to keep the cork from drying out.

Light: Keep wine away from direct sunlight to prevent premature aging.

Position: Store bottles on their side to keep the cork moist.

7. Pairing Red Wine with Food

Pairing wine with food can enhance both the wine and the meal. Here are some general guidelines:

Cabernet Sauvignon: Pairs well with hearty dishes like steak, lamb, and aged cheeses.

Merlot: Complements roasted chicken, pork, and tomato-based dishes.

Pinot Noir: Versatile and pairs well with salmon, duck, and mushroom dishes.

Syrah/Shiraz: Matches well with barbecue, grilled meats, and spicy foods.

Zinfandel: Great with pizza, barbecue, and rich, spicy dishes.

8. Experiment and Enjoy

The best way to learn about red wine is to taste a variety of styles and regions. Join a wine tasting group or attend wine events to broaden your experience. Don’t be afraid to ask questions and seek recommendations from knowledgeable sources.

Conclusion

Red wine tasting is an enjoyable and rewarding journey. By understanding the basics and honing your tasting skills, you can appreciate the nuances of each bottle. Whether you’re buying wine in bulk or exploring the best red wine online in Singapore, these tips will help you make informed choices and deepen your appreciation of red wine. Cheers!

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The Future of Augmented and Virtual Reality in Telehealth

Technological advancements have always driven improvements in healthcare delivery, and the integration of Augmented Reality (AR) and Virtual Reality (VR) into telehealth represents a significant leap forward. Let's explore the potential of AR and VR technologies in telemedicine and their transformative impact on healthcare services.

The Potential of AR and VR in Telemedicine

AR and VR technologies enable healthcare providers to deliver remote patient care with enhanced interactivity and effectiveness. These technologies are poised to revolutionize various aspects of healthcare services, as evidenced by industry projections and expert opinions.

A recent Deloitte survey revealed that 80% of healthcare experts anticipate a significant impact from AR/VR technologies within the next five years. Additionally, the market for AR/VR applications in healthcare is projected to reach $28.8 billion by 2028, according to Allied Market Research.

Defining Augmented Reality (AR) in Telehealth

Augmented Reality (AR) blends digital visuals and data with the user's physical environment, creating an immersive experience by overlaying virtual information onto real-world surroundings. In telehealth, AR allows healthcare practitioners to augment their view with digital overlays for enhanced diagnosis and patient education.

Defining Virtual Reality (VR) in Telehealth

Virtual Reality (VR) creates entirely immersive virtual environments that simulate real-world experiences. Through VR headsets or multi-projected displays, users can interact with and navigate virtual environments. In telehealth, VR enables immersive virtual visits and simulations for training and procedural guidance.

Enhancing Telehealth Experiences with AR and VR

AR and VR technologies enhance telehealth experiences by providing:

Visual Enhancement: AR and VR improve telehealth video conferences by adding significant visual information for both clinicians and patients, enhancing communication and understanding.

Diagnostic Assistance: AR and VR aid in accurate diagnosis and visualization of medical conditions, supporting virtual consultations and treatment planning.

Training and Education: Healthcare professionals can receive immersive, hands-on training through AR and VR simulations, enhancing skills and knowledge in a safe environment.

Patient Engagement and Education: AR and VR empower patients by providing visual insights into their health conditions, treatment options, and recovery processes, improving patient understanding and compliance.

Applications of AR/VR in Telehealth

Cross-Functional Collaboration: AR/VR enables real-time collaboration among specialists and surgeons across different locations for patient diagnosis and treatment planning.

Remote Surgical Procedures: Surgeons can perform complex medical procedures remotely using AR/VR technologies, expanding access to specialized care.

Patient Education and Engagement: AR/VR technologies facilitate patient education through immersive visuals, empowering patients to participate in their care decisions.

Conclusion

In conclusion, AR and VR technologies driven by AI are poised to revolutionize telehealth, making healthcare more accessible, engaging, and effective. From remote surgical procedures to patient education and mental healthcare applications, the integration of AR and VR into telehealth services holds immense promise for the future of healthcare delivery.

As the adoption of telehealth solutions continues to grow, AR and VR technologies will play an increasingly vital role in transforming healthcare practices and improving patient outcomes.

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Integrate Live Video Conference into Your App in Hours, Not Months

Live video communication has become an essential component of various applications, from social media platforms to business tools. Integrating live video conferencing into your app can greatly enhance user experience and functionality. With the advent of advanced APIs like EnableX Video API, developers can now accomplish this task in a matter of hours, not months.

What is EnableX Video API?

EnableX Video API is a powerful tool that enables developers to incorporate live video conferencing capabilities into their applications effortlessly. This live video conferencing API provides a comprehensive set of features, including high-quality video and audio streaming, real-time messaging, screen sharing, and more. It is designed to be developer-friendly, allowing for easy integration and customization.

The Video call API is a cloud-based platform that offers a range of communication services, with a primary focus on video conferencing. It provides robust APIs and SDKs for developers to integrate live video capabilities into web and mobile applications seamlessly. Whether you're building a social networking app, a collaboration tool, or an e-learning platform, this Video API can cater to your needs.

Key Features and Benefits of the Live Video Conferencing API

High-quality video and audio streaming: The Video Conferencing API ensures crystal-clear video and audio transmission, even in low-bandwidth environments.

Real-time messaging: Users can communicate via text chat alongside the video conference, enhancing collaboration and interaction.

Screen sharing: Share presentations, documents, or your screen during a video call for effective communication.

Scalability: EnableX Video call API is highly scalable, allowing your app to accommodate a growing number of users without compromising performance.

Getting Started with EnableX Video API

Getting started with the Video API is quick and straightforward. Follow these steps to integrate live video conferencing into your app:

Visit the EnableX website and sign up for an account.

Once registered, access your dashboard and generate API keys for your application.

Configure your account settings according to your preferences and requirements.

Choose the appropriate SDK for your platform (web, iOS, Android) and download the necessary files.

Follow the integration guide provided by EnableX to incorporate the API into your app.

Test the integration thoroughly to ensure seamless functionality.

Using Video Call API for Live Video Conferencing

Video Call API provides a simple yet powerful interface for initiating and managing video calls. It handles all aspects of the video conferencing experience, from establishing connections between participants to managing audio and video streams.

However, Integrating Video Call API into your app is as easy as integrating any other API. Simply follow the provided documentation and utilize the SDKs available for your platform. With a few lines of code, you can enable live video conferencing capabilities within your application.

Step-by-Step Guide to Integrating Live Video Conferencing

Integrating live video conferencing into your app involves a series of steps to ensure smooth implementation. Follow this step-by-step guide for a hassle-free integration process:

Define Use Cases: Identify the scenarios where live video conferencing will enhance user experience within your app. Whether it's virtual meetings, online classes, or social interactions, understanding your use cases is crucial.

Assess Technical Requirements: Evaluate the technical requirements for integrating video conferencing, including bandwidth, device compatibility, and security considerations.

Choose the Right SDK: Select the appropriate SDK such EnableX for your platform (web, iOS, Android) and download the necessary files from the EnableX developer portal.

Integrate Core Functionality: Follow the integration guide provided by EnableX to incorporate core functionality such as initiating video calls, managing participants, and handling media streams.

Customize User Experience: Utilize the customization options offered by EnableX to tailor the video conferencing experience to your app's design and branding.

Test Thoroughly: Test the integration thoroughly across different devices and network conditions to ensure compatibility and reliability.

Tips for Successful Integration

Integrating live video conferencing into your app can be a smooth process with the right approach. Here are some tips to ensure a successful integration:

Follow Best Practices: Adhere to best practices recommended by EnableX and the broader developer community to ensure optimal performance and security.

Provide User Guidance: Offer clear instructions and guidance within your app to help users navigate the video conferencing features seamlessly.

Monitor Performance: Regularly monitor the performance of your video conferencing implementation and address any issues promptly to maintain a positive user experience.

Stay Updated: Keep abreast of updates and new features released by EnableX to leverage the latest advancements in video conferencing technology.

Integrating live video conferencing into your app is no longer a daunting task that requires months of development effort. With advanced APIs like EnableX Video API, developers can incorporate robust video conferencing capabilities into their applications in a matter of hours. By following the steps outlined in this article and leveraging the power of EnableX, you can enhance user experience, foster collaboration, and unlock new possibilities for your app.

Whether you're building a social networking platform, an e-learning tool, or a telemedicine app, integrating live video conferencing can take your application to the next level. Embrace the future of communication and empower your users with seamless, immersive video experiences.

FAQs

Q. Can I use EnableX Video API for free?

Yes, EnableX offers a free tier with limited features for developers to test and explore. For commercial use and access to advanced features, subscription plans are available.

Q. Is EnableX Video API secure?

Yes, the Video API prioritizes security and privacy, offering end-to-end encryption for all video and audio streams. Additionally, robust authentication mechanisms ensure that only authorized users can access the platform.

Q. What programming languages are supported by EnableX Video API?

This Video API provides SDKs and libraries for popular programming languages such as JavaScript, Python, Java, and Swift, making it compatible with a wide range of development environments.

Q. Can I customize the appearance of the video conferencing interface?

Yes, it offers extensive customization options, allowing you to tailor the appearance of the video conferencing interface to match your app's design and branding.

Q. Does EnableX Video API support multi-party video conferencing?

Yes, EnableX Video API supports multi-party video conferencing with up to hundreds of participants, making it suitable for various use cases, from small group meetings to large-scale webinars.

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Patient Points of View: How Telemedicine is Changing Healthcare Experiences in 2024

We at Enablex have been leading the charge. We saw a substantial increase in virtual appointments during the pandemic, and we are now actively designing the future of live video call for digital healthcare by incorporating useful input, utilizing studies, and monitoring market trends.

The state of Telemedicine

According to detailed research by Fortune Business Insights, the worldwide telemedicine business is rapidly expanding. The global telemedicine industry is anticipated to be worth US$ 94.44 billion in 2023, with global demand expected to grow at a 17.2% CAGR to US$ 286.22 billion by 2030. These numbers highlight the rising adoption and incorporation of telemedicine into healthcare procedures globally.

Despite the increased acceptance of Telehealth solutions, more than 70% of patients still prefer in-person appointments, according to the BMC survey. The study focuses on how perceived utility, simplicity of use, and privacy issues influence telemedicine acceptability. Understanding these characteristics is critical for healthcare practitioners as they implement telemedicine into everyday treatment. Telehealth providers may make patients feel more confident and trusting by using safe, dependable, and simple options. This kind of behavioural change needs education and assurance that sensitive medical data is kept secret and that technological difficulties will not prevent patients from obtaining efficient treatment.

Finding the right solution

Every day, at Enablex, we speak with telemedicine and digital mental health providers, whether they are existing clients or seeking for a new video solution. The most common issues raised by individuals utilizing alternative video providers are quality, stability, and a bad end-user experience. The most common cause of patient irritation is poor usability during the start phase, as well as low video quality. In several cases, doctors were so dissatisfied that they stopped utilizing the service completely.

We have and will continue to actively address these concerns. This has resulted in the quick delivery of new features and quality improvements, with the goal of improving the end-user experience and streamlining the appointment process. We want to deliver a solution that is easy to use and install. In fact, 86% of our clients reported that utilizing Enablex made hosting video consultations easier for end users.

Setting practitioners up for success

More research on the issues that telemedicine providers encounter indicated a simple but effective solution: give proper training to healthcare workers. While user-friendly interfaces solve some of the issue, additional technical teaching and video etiquette can dramatically improve patients' perceived experience and help telemedicine providers win more cases. Check out our end-user advice here.

Virtual care is here to stay

Research from the 2022 U.S. Consumer Trends In Patient Engagement Survey found that people prefer virtual visits for specific types of treatment, including primary care (55%), and mental healthcare (45%). Similar reports, as well as the growth and success of our customers in the mental healthcare space, such as Unobravo, Tebra, and Wellnite, highlight the potential for telemedicine providers to tailor their offerings to the unique needs and preferences of their patients, while also providing convenience and accessibility that traditional in-person sessions may lack. As the healthcare environment evolves, tackling usability issues, providing proper training, and understanding patients' different preferences will be critical to realizing the full potential of telemedicine and ushering in a new age of healthcare delivery.

Interested in learning how you may improve the patient experience with Enablex-powered video calls? Get started for free, or get in contact.

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Discover 'Active Through Activity (Reading and Writing)' by Meenakshi Aggrawal. Engage in dynamic reading and writing practices for enhanced learning.

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Transforming the Contact Centre Experience with Video Call API and SDK

Let's face it: despite corporations' arrogant boasts of customer-centricity and exceptional customer service, most contact centre customer experiences are terrible! More often than not, it is a terrible process that frustrates clients rather than solving their problems. The explanation is simple: clients struggle with poorly designed IVRs, and when they do contact a human agent, the operators typically fail to comprehend the situation. They also lack the collaboration tools needed to rapidly and efficiently handle consumer complaints, resulting in a loss of revenue. A recent PwC analysis revealed the extent of the consequences of these bad relationships. It indicated that 32% of consumers will quit a business after a single negative encounter, leaving little room for error when building customer care operations. Consider the following scenario: a consumer attempts to complete an online form at a banking site. S/he quickly sends messages through the live chat window, and the interaction may look like this:

As soon as the client agrees to the call, the agent immediately provides a live video meeting link in the chat window, and they are connected to the video conference. The consumer shares his screen with the agent, and the problem is fixed immediately since there is no guesswork and the agent can see the issue first hand. This may appear to be a simple task, yet it may significantly improve a customer's experience.

Companies that deliver an excellent customer experience will discover that their consumers are more loyal and eager to recommend the firm to others. Unfortunately, most organizations fail to engage in this essential part of customer experience, resulting in 'experience disconnect'

Customer Experience is More Important in the 'Digital-First' Era.

According to the PwC report, 42% of all customers are prepared to spend extra to have a better customer experience. In addition, 65% of US customers believe that a better customer experience is more impactful than advertising. When customers consider their interactions, positive experiences affect purchasing decisions across practically every industry. The survey backs up the aforesaid claim. As a result, anytime your consumers contact you for assistance or information via any channel, provide them with speed, convenience, and an 'in-person' experience.

Creating a seamless Omnichannel Contact Centre Experience

Many businesses, even multinational corporations, have the mistaken belief that as consumers grow more tech-savvy, they would prefer digital means of self-help, lessening the need for live agents. This is incorrect thinking since it evaluates each channel separately and lacks a coordinated, cohesive strategy. Great firms do not think that way. For example, Amazon has developed an omnichannel customer-care strategy that gives customers various ways to reach its contact centre. They may write an email, chat online, or speak with a live agent over the phone—or, if their problem is simple enough, they can use live digital interaction.

Despite being the global leader in e-commerce, Amazon never takes its consumers for granted. They have implemented a well-oiled omnichannel customer service approach that emphasizes real 'in-person' contacts to manage complicated consumer demands and address difficulties quickly. Enterprises may learn from Amazon's customer service strategies. Their solution is built on a unified strategy that involves extensive integration with customer support systems and communication capabilities. So, does this entail a full overhaul of customer service operations? The response is, "No." Enterprises may improve their current contact centre operations by incorporating video call APIs into their CRMs or applications without investing in costly gear and software. This offers two unique advantages:

Switch smoothly from text chat to video: A customer service person may provide a video meeting link to a customer within the chat window, and the consumer can join a live video call from any web or mobile browser.

Improve the collaboration experience by allowing both agents and customers to connect through screen sharing, annotations, and co-browsing.

Offering a Communication Experience That Goes Beyond the Phone Call and Chat.

Here's how you can alter the Contact Centre experience using the Video Call API and SDK. Insurance: Including a video chat can help differentiate your claims procedure and overall customer service services. Incorporate video calling into your claims process and customer service to help your customers submit claims faster by screen sharing the damage to their assets in real time.

Retail: Make it easy for customers to learn about and utilize your goods. Allow your support or sales representatives to provide extensive instructions on how to use a product, or give them a personalized experience that goes beyond YouTube videos, chat, or phone conversations.

Financial Services: When working with high-net-worth clients in person for transactions or brokerage services, pay close attention to their needs. Your adviser may evaluate customers' investment portfolios, handle any ledger or technical issues, or provide a product demonstration regardless of the client's location or time zone. Healthcare: By integrating video call APIs and SDKs into your teleconsultation apps, you can connect your patients with doctors in real time from any device.

To conclude. Most businesses mistakenly feel they understand how customer service works yet choose an inadequate strategy for resolving customer complaints. They fail to recognize the void left by the loss of 'in-person' contact. A contact centre with native omnichannel and robust video call capabilities may help bridge the gap while maintaining the personal touch of live connection. If you want to enhance your Contact Centre's experience using Video Call API and SDK, simply join up and try now!

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10 Must-Read Books on Dr. Bhimrao Ambedkar | Frontlist

As we commemorate Ambedkar Jayanti, it's essential to honor the legacy of Dr. Bhimrao Ambedkar, one of India's greatest social reformers, jurists, and architects of the Indian Constitution. His tireless efforts towards social justice, equality, and empowerment of marginalized communities continue to inspire millions worldwide. On this auspicious occasion, let's delve into Dr. Ambedkar's life and teachings through a curated list of 10 must-read books that offer profound insights into his remarkable journey and contributions.

1. "Dr. Ambedkar: Life and Mission" by Dhananjay Keer:

This comprehensive biography provides a detailed account of Dr. Ambedkar's life, from his early years to his significant role in shaping modern India. It delves into his struggles against social injustices, his vision for an egalitarian society, and his pivotal role in drafting the Indian Constitution.

2. "Ambedkar: Awakening India's Social Conscience" by Narendra Jadhav:

Authored by a prominent economist and scholar, this book offers a compelling narrative of Dr. Ambedkar's life and his relentless crusade against caste discrimination and untouchability. It highlights his seminal contributions to Indian society and his enduring legacy as a champion of social justice.

3. "Ambedkar: The Fight for Justice" by Dhananjay Keer:

Another masterpiece by Dhananjay Keer, this book provides a vivid portrayal of Dr. Ambedkar's struggles and triumphs in the fight against caste-based discrimination. It sheds light on his seminal role in the upliftment of Dalits and marginalized communities and his unwavering commitment to social reform.

4. "Dr. Babasaheb Ambedkar: Writings and Speeches" edited by Vasant Moon:

This comprehensive collection brings together Dr. Ambedkar's seminal writings, speeches, and debates on various socio-political issues. From advocating for the rights of Dalits to championing women's empowerment and religious freedom, this book offers profound insights into his visionary ideas and principles.

5. "Ambedkar and Buddhism" by Sangharakshita:

Explore Dr. Ambedkar's transformative journey towards Buddhism with this insightful book. It traces his conversion to Buddhism as a means of emancipation from the shackles of caste oppression and his vision of a casteless society based on Buddhist principles of equality and compassion.

6. "The Essential Writings of B.R. Ambedkar" edited by Valerian Rodrigues:

This anthology presents a curated selection of Dr. Ambedkar's most significant writings, covering a wide range of topics such as caste, democracy, social justice, and constitutional law. It offers readers a deeper understanding of his intellectual prowess and his enduring relevance in contemporary times.

7. "Ambedkar: Towards an Enlightened India" by Gail Omvedt:

Written by a leading scholar on Dalit studies, this book provides a nuanced analysis of Dr. Ambedkar's ideas and their implications for Indian society. It examines his critiques of Hinduism, his advocacy for social and economic reforms, and his vision of a more inclusive and egalitarian India.

8. "Dr. Ambedkar and Untouchability: Analysing and Fighting Caste" by Christophe Jaffrelot:

Delve into Dr. Ambedkar's lifelong struggle against the scourge of untouchability and caste-based discrimination with this insightful book. It explores his efforts to eradicate caste prejudice through legal reforms, social mobilization, and advocacy for Dalit rights.

9. “Becoming Babasaheb” by Aakash Singh Rathore:

"Becoming Babasaheb" stands out as a seminal work in the realm of Ambedkar studies, challenging conventional narratives by delving into the personality and inner struggles of the man behind the legend. Authored by Aakash Singh Rathore, this ambitious two-volume biography embarks on a journey to uncover the lived experiences and transformative moments that shaped Dr. Ambedkar's identity.

10. "The Annihilation of Caste" by B.R. Ambedkar:

Originally conceived as a speech, this seminal text by Dr. Ambedkar remains a timeless manifesto against the caste system. In it, he critiques the oppressive nature of caste hierarchy and calls for its annihilation to achieve social justice and equality for all. This book is a must-read for anyone seeking to understand Dr. Ambedkar's uncompromising stance on caste emancipation.

As we pay homage to the architect of India's Constitution and a towering figure in the struggle for social justice, let us delve into the rich legacy of Dr. Bhimrao Ambedkar through these enlightening books. From biographies and anthologies to critical analyses of his ideas, these books offer invaluable insights into his life, teachings, and enduring impact on Indian society. On this Ambedkar Jayanti, let us recommit ourselves to upholding his ideals of equality, justice, and human dignity.

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Explore the visionary journey of Chitwan Mittal, Founder of AdiDev Press, as she revolutionizes children's literature with cultural diversity. To learn more about the interview, please visit: https://www.frontlist.in/interview-with-chitwan-mittal-founder-adidev-press

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Discover the fun and excitement of Summer At Doon Leadership Program through their captivating photo gallery. Explore memorable moments from their summer program today!

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Beyond Multichannel: Why an Omnichannel Strategy is Essential for Brand Loyalty

Let’s explore the exciting world of multichannel and omnichannel techniques. We’ll look at what an omnichannel strategy is and why implementing one is critical for building steadfast brand loyalty, especially in a competitive industry.

Customers interact with businesses through several touchpoints, including online, in-store, and on phones. Having a strategy that connects interactions across multiple channels is critical. It creates a consistent, cohesive brand experience.

Without this, customers become frustrated when information is inconsistent or they must repeat themselves. This erodes allegiance quickly! The omnichannel approach enables customers to interact with your brand when and where they choose seamlessly.

The benefits are enormous! Omnichannel clients return more frequently and recommend your brand to others. By meeting them where they are, you can build genuine long-term partnerships. This loyalty is marketing gold, keeping the competitors at bay.

So, fellow marketers, let’s shift our mindset from multichannel to omnichannel. This is how you create seamless experiences that set you distinct. When done correctly, it earns consumer loyalty, which boosts sales and growth!

The significance of client involvement and consistent user experience in today’s industry.

It’s critical to meet clients where they are at. Going multichannel involves having a presence on several channels, such as social media, websites, and applications. When you convert to an omnichannel approach, you want to connect all of those channels effortlessly. The goal is to give customers a consistent experience no matter where they encounter your brand. It is the endeavor to create personalized journeys for each unique consumer, designed precisely for them.

According to Accenture’s research, 44% of customers return and purchase after receiving a personalized shopping experience. But why is personalization so important? In a world where we are always attached to our smartphones, brands must prioritize consumer engagement. People want and demand personalized experiences; they want firms to remember their preferences, whether they are perusing a website or conversing on Twitter.

According to Epsilon, 80% of customers are significantly more likely to purchase from a firm that provides a personalized experience. This means that providing clients with a consistent experience entails far more than simply being available across several media. It is about providing a consistent experience every time customers interact with you. This also means no more sudden changes or differing messages across platforms, which could confuse. The transition from a multichannel to an omnichannel approach is altering the game for brands.

Companies are learning that to stand out and earn true loyalty, they must go beyond simply providing various forms of outreach.

Understanding the difference between multichannel and omnichannel strategies.

What Is the Omnichannel Customer Engagement Solution?

Connecting with clients through several channels has always been critical. People want seamless experiences across all digital platforms, including social media, email, and AI chatbots. Building strong relationships across platforms is essential for satisfying customers and standing out as a company.

The main advantage is that it allows you to create individualized interactions based on customer participation. By combining data points from several channels, you receive insights on how to tailor offerings to buyer wants and habits, which is a game changer for relationships and companies. Multichannel marketing is vital for long-term revenue and loyalty growth.

Having integrated solutions across touchpoints is no longer simply good practice; it is vital for success in the digital environment. Customers desire a frictionless experience whenever they interact with your brand. Bringing coherence to such engagements makes people happier while also accelerating your growth. Multichannel is becoming the new standard that all sensible businesses should aspire for. Those who realize their full potential will undoubtedly have an advantage over their competitors!

The Advantages of Using a Multichannel Approach

Having multiple ways to connect with clients can help a firm expand. Here are some reasons why.

Reach More People — By being active on social media, sending emails, and having physical stores, firms may reach a larger number of potential customers. You don’t want to miss out because some people prefer Instagram while others only check their email!

Strengthen Relationships — With various channels, you have more opportunities to communicate with clients and get to know them better. This leads to stronger ties and a community that cares more about your business. Personalized experiences based on their preferences result in satisfied, loyal consumers who provide valuable input to help you enhance your services.

More Sales- Getting people from discovering you to pulling out their checkbook is easier when many channels collaborate. Social media ads may expose consumers to products, emails can remind them to buy, and actual storefronts make it possible! This coordinated technique generates more money overall.

In short, multichannel marketing is extremely beneficial for getting your brand out there, interacting with the appropriate people, and increasing business.

More channels equal more opportunities!

Limitations of the Multichannel Approach.

Limitation 1: Integration challenges.

Coordinating marketing efforts across several platforms, such as social media, email, and websites, may be difficult and time-intensive. To maintain consistency for the consumer across all touchpoints, branding, messaging, and user experience must be seamlessly aligned. This needs to be scalable as the brand grows.

Limitation 2: **Data fragmentation.

With client interactions spread across multiple media, it is difficult to understand consumer behavior. This has a significant impact on the ability to generate individualized and targeted marketing efforts that are relevant to individual tastes and needs.

Limitation 3: Resource-intensiveness

Implementing and maintaining a multichannel strategy requires a significant investment of resources such as time, people, and technology. To properly manage their multichannel presence, businesses require powerful support systems that include everything from content production for many platforms to channel performance monitoring.

The Rise of Omnichannel Strategy. Definition and Characteristics of an Omnichannel Approach.

What exactly is omnichannel, and how does it vary from traditional channels? The omnichannel marketing strategy is all about giving customers a consistent experience across all touchpoints, whether online, on their phones, or at a physical store.

Omnichannel, as opposed to multi-channel, considers all channels simultaneously. This implies that buyers can interact with your brand in a variety of ways while still feeling connected with ai chatbot api and unified data across the journey are two critical aspects of a strong omnichannel.

In today’s interconnected world, individuals expect businesses to understand their preferences wherever they interact, minimizing time spent searching. Omnichannel not only satisfies but anticipates that expectation by utilizing data and technology to offer relevant, timely messaging at all touchpoints.

Taking this approach allows businesses to increase customer involvement and predict consumer habits using data. A good omnichannel strategy involves reaching customers where they are while maintaining a consistent brand story throughout their journey.

Conclusion

The important takeaway here is that moving from numerous channels to a single unified channel that encompasses all touchpoints is critical for organizations looking to develop strong, long-term relationships with customers. We reviewed the major themes that demonstrate why it is so vital and helpful to embrace an omnichannel approach — it comes down to companies needing to integrate experiences across the board to drive growth in such a competitive landscape.

As we move, brands must identify this as a watershed moment and take strides toward an omnichannel strategy by combining everything into a single seamless consumer journey. If they do not adapt, they will fall behind, and Enablex can be their go-to solution for seamlessly executing this, providing them with the tools and backup they need to elevate their presence and how they engage users.

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Artificial Intelligence-Based Face Recognition

Current technology astounds people with incredible innovations that not only make life easier but also more pleasant. Face recognition has consistently shown to be the least intrusive and fastest form of biometric verification. To validate one's identification, the software compares a live image to a previously stored facial print using deep learning techniques. This technology's foundation is built around image processing and machine learning. Face recognition has gained significant interest from researchers as a result of human activity in many security applications such as airports, criminal detection, face tracking, forensics, and so on. Face biometrics, unlike palm prints, iris scans, fingerprints, and so on, can be non-intrusive.

They can be captured without the user's knowledge and then used for security-related applications such as criminal detection, face tracking, airport security, and forensic surveillance systems. Face recognition is extracting facial images from a video or surveillance camera. They are compared to the stored database. Face recognition entails training known photos, categorizing them with known classes, and then storing them in a database. When a test image is sent to the system, it is classed and compared to the stored database.

Face recognition

Face recognition with Artificial Intelligence (AI) is a computer vision technique that identifies a person or object in an image or video. It employs a combination of deep learning, computer vision algorithms, and image processing. These technologies allow a system to detect, recognize, and validate faces in digital photos or videos. The technology has grown in popularity across a wide range of applications, including smartphone unlocking, door unlocking, passport verification, security systems, medical applications, and so on. Some models can recognize emotions through facial expressions.

Difference between Face recognition & Face detection 

Face recognition is the act of identifying a person from an image or video stream, whereas face detection is the process of finding a face within an image or video feed. Face recognition is the process of recognizing and distinguishing people based on their facial characteristics. It uses more advanced processing techniques to determine a person's identity using feature point extraction and comparison algorithms. and can be employed in applications such as automatic attendance systems or security screenings. While face detection is a considerably easier procedure, it can be utilized for applications such as image labeling or changing the angle of a shot based on the recognized face. It is the first phase in the face recognition process and is a simpler method for identifying a face in an image or video feed.

Image Processing and Machine learning

Computer Vision is the process of processing images using computers. It focuses on a high-level understanding of digital images or movies. The requirement is to automate operations that human visual systems can complete. so, a computer should be able to distinguish items like a human face, a lamppost, or even a statue.

OpenCV is a Python package created to handle computer vision problems. OpenCV was developed by Intel in 1999 and later sponsored by Willow Garage.

Machine learning

Every Machine Learning algorithm accepts a dataset as input and learns from it, which essentially implies that the algorithm is learned from the input and output data. It recognizes patterns in the input and generates the desired algorithm. For example, to determine whose face is present in a given photograph, various factors might be considered as a pattern: The facial height and width. Height and width measurements may be unreliable since the image could be rescaled to a smaller face or grid. However, even after rescaling, the ratios stay unchanged: the ratio of the face's height to its width will not alter. Color of the face. Width of other elements of the face, such as the nose, etc

There is a pattern: different faces, such as those seen above, have varied dimensions. comparable faces share comparable dimensions. Machine Learning algorithms can only grasp numbers, making the task difficult. This numerical representation of a "face" (or an element from the training set) is known as a feature vector. A feature vector is made up of various numbers arranged in a specified order. As a simple example, we can map a "face" into a feature vector that can contain multiple features such as: Height of the face (in cm) Width of the face in centimeters Average hue of the face (R, G, B). Lip width (centimeters) Height of the nose (cm)

Essentially, given a picture, we may turn it into a feature vector as follows: Height of the face (in cm) Width of the face in centimeters Average hue of the face (RGB). Lip width (centimeters) Height of the nose (cm)

There could be numerous other features obtained from the photograph, such as hair color, facial hair, spectacles, and so on. 1. Face recognition technology relies on machine learning for two primary functions. These are listed below. Deriving the feature vector: It is impossible to manually enumerate all of the features because there are so many. Many of these features can be intelligently labeled by a machine learning system. For example, a complicated feature could be the ratio of nose height to forehead width. 2. Matching algorithms: Once the feature vectors have been produced, a Machine Learning algorithm must match a new image to the collection of feature vectors included in the corpus.

3. Face Recognition Operations

Face Recognition Operations

Facial recognition technology may differ depending on the system. Different software uses various ways and means to achieve face recognition. The stepwise procedure is as follows: Face Detection: To begin, the camera will detect and identify a face. The face is best recognized when the subject looks squarely at the camera, as this allows for easy facial identification. With technological improvements, this has advanced to the point that the face may be identified with a minor difference in posture when facing the camera.

Face Analysis: A snapshot of the face is taken and evaluated. Most facial recognition uses 2D photos rather than 3D since they are easier to compare to a database. Facial recognition software measures the distance between your eyes and the curve of your cheekbones. Image to Data Conversion: The face traits are now transformed to a mathematical formula and represented as integers. This numerical code is referred to as a face print. Every person has a unique fingerprint, just as they all have a distinct face print.

Match Finding: Next, the code is compared to a database of other face prints. This database contains photographs with identification that may be compared. The system then finds a match for your specific features in the database. It returns a match with connected information such as a name and address, or it depends on the information kept in an individual's database.

Conclusion In conclusion, the evolution of facial recognition technology powered by artificial intelligence has paved the way for ground breaking innovations in various industries. From enhancing security measures to enabling seamless user experiences, AI-based face recognition has proven to be a versatile and invaluable tool.