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Dattamza, an emerging leader in Data management services & consulting, helps clients to create & operationalize data strategy

Dattamza will help you to simplify your data landscape and Govern your data, while also helping you to leverage data capabilities to create value.

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Knowledge is an invaluable resource for customers & agents when resolving end-user issues. Ease of finding required information is vital part of a knowledge management system deployed across customer touchpoints, call centers, self-care tools, and others. The biggest pain point of customer service is non-knowledgeable agents, followed by difficulty finding answers, as per findings published by KM World.

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Many retailers have adopted mobile point of sale systems (mPOS) to improve their customer experience. As per a market research by Technavio, the global mPOS market is predicted to grow at a CAGR of 50% between 2016-2020. mPOS devices carry out innumerable transactions. However, these transactions remain at the risk of being compromised. It is so because mobile devices like tablets and smartphones are meant to be used by consumers. They have several features that are not just restricted to take payments. In addition, these devices are used by multiple users, which makes them vulnerable to a lot of risks. Therefore, using them for taking payments through credit/debit cards necessitates ensuring their security with MDM (Mobile Device Management). Visit the link to read more

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Service interactions handled through chatbots is a top priority for many telecom operators because of their benefits like better customer experience, human replacement for routine tasks, cost reduction, etc. As per a Forrester finding, the use of virtual agents has jumped from 28% in 2012 to 58% in 2015. This indicates the increase in scope of deploying them for enhanced self-service levels. Apart from the basic technology elements, it is knowledge management that drives a chatbot to the best of its purpose. Having an updated database of knowledge is crucial since answers to customer queries majorly rely on the same. Also, to facilitate human-like conversations, knowledge has to be customized for user understanding.

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One thing that can keep restaurant owners ahead of their competitors is the use of technology. Integrating mobile POS system in their operations is a key technological move for restaurants to achieve enhanced service levels. Follow the link to read more

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POS terminals are used to process payments through credit & debit cards. They are used by various vendors and merchants to accept orders. Making a POS system is costly since it takes custom hardware and a variety of equipment to build them. Also, a mix of several devices makes them inflexible. However, business owners are embracing Android tablets as POS terminals, which are easy to setup but come in with a number of challenges. Nevertheless, such challenges can be addressed through MDM.

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What do subscribers look for when they turn to their telecom operators for help? A one-word answer to it is ‘solutions’. Availability of information through various sources makes it difficult for customers to find out relevant knowledge. Deploying an efficient knowledge management system is the key to empower them with knowledge, they constantly look for.