Week 12 | Crowdsourcing in Times of Crisis
what if social media could actually help save lives during a disaster?
When people talk about social media, most of the time the conversation is about entertainment, trends, or wasting time scrolling. Before this week, I honestly never thought much about how digital platforms could become important tools during emergencies. However, learning about crowdsourcing during crises made me realise that online communities can sometimes play a surprisingly important role in helping people respond to disasters in real time.
Video: Celebrity pleas spark massive bushfire donations, Pink chips in | Australian bushfires
One case that stood out to me was the Australian Bushfires (2019–2020), often referred to as the “Black Summer” bushfires. The fires destroyed homes, wildlife habitats, and entire communities across Australia, while emergency responders faced major difficulties coordinating information and support during rapidly changing conditions.
What I found especially interesting is how ordinary people became active participants during the crisis through both information-sharing and crowdfunding efforts. Rather than relying only on official news or government updates, community members used digital platforms to share live information about fire locations, evacuation routes, road closures, emergency needs, and fundraising efforts. Platforms such as Facebook, Twitter/X, GoFundMe, and emergency mapping tools became important spaces for communication and coordination.
Community coordination and emergency information sharing during the Australian Bushfires, 2020.
Riccardi (2016) argues that crowdsourcing during crises can improve communication and help communities respond more effectively by producing real-time information. I think the Australian Bushfires show this clearly because social media was not only spreading information but also helping people organise practical support. Large-scale fundraising campaigns spread rapidly online, while communities raised money for affected families, volunteer firefighters, and wildlife rescue organisations. This showed how digital participation can quickly translate into real-world action during crises.
At the same time, this topic also made me think about the risks of crowdsourcing. Social media can spread misinformation just as quickly as useful information, especially during high-stress situations. False evacuation updates or unverified claims could easily create confusion. This made me realise that digital citizenship matters during emergencies too, because sharing information responsibly becomes extremely important when people’s safety is involved.
What stood out to me most this week is that digital communities are not only spaces for interaction or entertainment. During crises, they can become systems of cooperation where ordinary people actively contribute to helping others. This week genuinely changed how I think about social media because it showed that online participation can sometimes have very real consequences offline.
References
Riccardi, M. 2016, ‘The power of crowdsourcing in disaster response operations’, International Journal of Disaster Risk Reduction, vol. 20, pp. 123–128.
Australian Red Cross 2020, Australian Bushfire Disaster Relief and Recovery, viewed May 2025, https://www.redcross.org.au.
YouTube 2020, Celebrity pleas spark massive bushfire donations, Pink chips in | Australian bushfires, viewed May 2025, https://youtu.be/EMUxmNTywjI.
#mda20009 #crowdsourcing #AustralianBushfires #digitalcommunities #crisisresponse #digitalcitizenship













