McKee Consulting, LLC

McKee Consulting LLC is a sales and motivational training company that has been teaching Tele-Sales, Tele-Marketing, Customer Service, and Positive Coaching techniques since 1979. Since inception, the company has trained thousands of inbound and outbound call center personnel for several hundred major corporations, and small businesses nationwide. The mission of our company is to provide effective, professional training that yields measurable results at an affordable cost. McKee has trained the trainers of huge companies, like Prudential, MetLife, New York Life, Bell Telephone, American Express to use the LAMA technique on Inbound calls. All McKee Consulting LLC training programs are custom designed to meet the specialized needs of your company, your sales campaign, and your coaching staff. We teach Specific Skills and Methods that will accelerate your team to a high level of performance. Our training is both motivational and inspirational and is presented in a style that trainees readily grasp. You can train your trainers or use the McKee Training staff to train your agents in person on everything from What to say, to How to say it. Contact us at: 760-738-8200 Email: [email protected] Website: www.mckeeconsultingllc.com

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Billing issues, technical support or purchasing a new product. Rarely does a week go by these days when we do not find ourselves contacting a call center.

An article written by our very own, Judy McKee! Make the customer feel right and smart for contacting you! 

Contact us for more information!

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Make your customers feel right and smart for choosing to do business with you! We can show you how. Contact us for more information

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Learn from the voice of your customer!

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All efforts should lead to customer satisfaction

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Perception may not always be true, but it is always reality

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DDI's research concludes that the the cost of having just average€ leaders is significant with increased turnover, loss of employee engagement, loss of productivity, and lower profits.

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From Angry Birds to World of Warcraft, the charismatic popularity of entertainment games is the envy of every trainer teaching information security 101 or facilitating new hire orientation. But games encompass so many diverse potential learning environments that it makes no sense to make any general statements about them. We need greater precision—a more finite and specific set of game types and features—in order to match specific game environments to diverse learning outcomes.

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Culture will happen; good or bad. It is important to create a culture you love. Treat your employees like adults and make them feel right and smart for working for you!

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This simple rule of thumb has applied to all types of customer service throughout history. From small mom and pop shops to brand new high-tech computer kiosks that have been developed to provide the customer with a wealth of information at their fingertips, it still applies to this day. 

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“The only thing of real importance that leaders do is to create and manage culture. If you do not manage culture, it manages you, and you may not even be aware of the extent to which this is happening.”

Edgar Schein, professor at MIT Sloan School of Management

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If you haven’t registered for the August 23rd, Quick Fix Friday there is still time! Judy McKee will pick back up where she left off, and continue the topic of Rules of Engagement for Trainers. The registration link is below. Register quickly before space runs out!

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The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It's a course for anyone charged with the task of...

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Quick Fix Fridays are BACK

Quick Fix Friday in ON Again

10 AM EDT! Friday August  23rd

Train the Trainer Rules of Engagement  

Train The Trainer NOW - Rules Can Be a Game Changer

Trainers arise and "The Room is set up NOW WHAT?" Learn in this session how to START a training program. Oh! YES! Your opener can make the difference between success and failure. There is a difference. Tune in on Friday Morning August 23rd. 

Date: Friday August 23rd 

Time: 10 AM EDT etc etc 

Length: 20-30 minutes 

Trainer Judy McKee 

Sign up and be there. 

See you soon, 

Judy McKee - Trains the Trainers

Register at: https://www2.gotomeeting.com/register/780279210

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Leadership through service is among the highest callings in the world. We are reminded of the quote from Albert Schweitzer, who said, “I don’t know what your destiny will be, but one thing I know: The ones among you who will be really happy are those who have sought and found how to serve.”

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TIP for the Day for Call Center Trainers from McKee Consulting LLC

How do you make the Customer Right when the customer is Rude!????

It’s so simple….it’s embarrassing to tell you.  ( It’s just NOT EASY.)

You need to give up the judgement on the call. It's your judgement against the customer that makes them HOLD ON TIGHT to their anger or upset. You cannot patronize either. I said it was simple, not easy ;)

You can do it, and you will go home less tired at the end of the day.

  Just think:

I will not judge this person.

My judgment will NOT help the situation. 

The upset is NEVER the upset!

I do not know what this is really about.

I don’t even know how to respond.

I will just NOT judge it and  I will do what I can to help them. 

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The Science of Happiness - An Experiment in Gratitude (by SoulPancake)

Acknowledgments can go a long way and make you a happier person!