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Reframe your Executive Briefing Program as a Business Design Tool

Reframe your Executive Briefing Program as a Business Design Tool

Your Executive Briefing Program can – and should be – reframed as a key enabler of longer term customer-centered relationships and desired business outcomes.

First, let’s talk a little about design. It’s important. Hidden behind the simple expression, ‘well designed’, is an iterative process that allows for a flash of inspired thinking to be captured, defined, transformed and tested in a real…

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Building a Standard Framework for Transformation

Building a Standard Framework for Transformation

No work effort exists in isolation.  As a company goes through a transformation, it’s important to recognize the interdependent journeys that will take place.

The Four Journeys There are in fact 4 Journeys involved in a company’s transformation:

The company’s strategic journey – The Driver

The people journey – The Engine

The business model journey(s) – The Map

The operations journey(s) – The…

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From Gut Instinct to Process

From Gut Instinct to Process

Build success on collaborative energy and the design processes for repeating it

In recent blog posts I’ve written about creativity, strategy and innovation. I’m someone who really needs to buy into the vision and the culture or the programs I work on. Gut instinct is one thing, having a process for turning it into meaningful results is another. In this post, I go back to the first great creative…

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Thoughts on Practical Creativity

Practical Creativity: #design exponential motivation, #engagement & value in any organization

Unlock exponential volumes of motivation, engagement and value in any organization

  Creativity, Motivation, & Practice

I design and build programs for a living and I believe that if we infuse our programs with the belief that they truly transform the business, we will always connect dots that spark our imagination, enabling multiple adjacent possibilities. This, to me, is the human essence of…

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It's not the thing you fling, it's the fling itself

It’s not the thing you fling, it’s the fling itself

Creativity, improvisation and great customer experience. One of the first pieces of advice I recall being given, upon starting a new role with broad expectations and few resources, was, “Don’t try to boil the ocean.” It is the standout piece of bad advice that I have ever received. When you have nothing, it’s much more effective to be strategic than tactical. Think big and keep thinking. Keep…

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Five Design Considerations for Every Program

Common Sense Design Basics

I’m currently interested in how to design a Customer Engagement Platform…

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Executive Briefing Programs: The Next Evolution

Measuring the Value of an Executive Briefing Program.

I would hazard a guess that not many people pay much attention to the mechanics of an Executive Briefing Center (EBC). Briefing center staffs talk to customers in person, every day. They take the high…

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