Mobile Matters

A site dedicated to forward-thinking mobile technology and thought leadership.

[mobile-matters]

Collaborating to beat Do Not Track

Over the past year, major reports in both Europe and the US have identified the complex nature of the mobile industry. The fragmented landscape makes it difficult to know where's best to assign responsibility for informing mobile users on privacy. In both of these reports, it was recommended that all parties should be held accountable to some extent.

In the US, the FTC released a report that suggested Operating Systems and Ad Networks should consider working together to create a Do Not Track system. As a result, the independent body W3C began talks with various parties to put this in place. However, after only a matter of months, the spectacularly named Senator Jay Rockefeller issued a bill allowing the FTC to force through legislation on this subject. The impatience of senior figures, signalled by the support Rockefeller received, indicates the calls for a universal Do Not Track solution are growing rapidly.

With this in mind, surely it would be to the benefit of all parties within Mobile to take any measures to avoid further publicity for DNT options. The potential value of user data for advertising extends far beyond the functionality it offers those same users in Apps, with the ultimate aim being to tailor suitable ad experiences for individuals.

While it seems hard to stop the wheels that are already in motion for Do Not Track, an adoption of a more collaborative approach within the industry could help maintain a base of willing consumers to fuel the revenue generated through advertising. If Platforms, Publishers, Developers and Advertisers worked together to take responsibility, then the likelihood that Smartphone users will switch on Do Not Track would no doubt be lower.

Through adoption of standardised procedure (eg. universal symbols where sensitive data is being collected, clear privacy policies which follow the same structure, etc), as well as simplification of the data collection process, the added clarity and general education for users could help cast light on the supposedly shady subject of Mobile tracking.

[mobile-matters]

The two year old, billion dollar company built on Mobile Social eCommerce

In the space of just two years, Fab has gone from a gay-friendly social networking site to an eCommerce platform which has attracted over $100 million in VC funding. One of the things which sets Fab apart from other companies is not only its emphasis on strong design, but its heavy use of social media and mobile devices, to the point that Fab is now a mobile-first company. With over half of Fab’s US revenue coming from their mobile app on Thanksgiving 2012 it’s clear to see that this strategy is well suited to the Fab’s brand and audience. Fab is also unusual in that it has managed to drive real growth and revenue from social media, something which continues to elude many other companies.

The site’s 11 million members across 26 countries generate a sale every seven seconds, and it’s very interesting to see that one third of these sales come from a mobile device. This is done by allowing users to see products which are trending or have been recommend to them by their friends and making it very easy to buy them on the move. In fact, the site’s recent redesign was built mainly around the insight that iPad users had the highest engagement and purchase conversion rate.

Mobile and social are at the core of Fab

In the first five days of the EU app going live 15% of the sales were from the app

30% to 40% of Fab’s daily visits come from mobile apps on iPhone, iPad, and Android

People who use Fab’s mobile apps convert to purchasers more than twice as often as web

50% of Fab’s 5.5 million members joined from social sharing (26th July 2012)

20% of daily traffic comes from social

People who use Fab’s social features go on to purchase more than twice as much vs. Fab purchasers who do not

As with many marketing “innovations”, the real challenge is utilising them in such a way that they continue to build the business's top line growth and aren’t just a fad used by a small section of the target market. Fab’s aim of combining social networks and mobile devices to allow people to shop seems to be working as the revenues are increasing MoM and they are rumoured to have recently raised another large funding round which values them at a billion dollars.

This could confirm predictions that Fab is trying to build an Ikea competitor based on social mobile commerce. As with many companies which grow at this rate the hardest part is to build an operating and logistics model which can cope with the exponentially increasing orders, while still offering good customer service. As the company moves into selling bespoke furniture it will also be interesting to see if users are as happy to buy a £2,000 dining table on an app as they are to buy a £20 cat print t-shirt.

Sources

http://www.guardian.co.uk/media-network/media-network-blog/2013/apr/09/fab-com-social-media-sales-e-commerce

http://money.cnn.com/2012/07/26/technology/startups/fab-facebook-ads/index.htm

http://betashop.com/post/28049939460/fab-introduces-mobile-social-commerce

http://betashop.com/post/20798203148/fab-mobile-continues-to-soar

http://betashop.com/post/47467121941/the-3rd-wave-of-e-commerce-disruption-emotion

[mobile-matters]

Cart Before Horse? Agency Perspectives on Mobile Media

Interesting read here highlighting and discussing some recent IAB research into Media staff's perspective on Mobile Media. It lists some 'concrete steps' towards getting the mobile media basics right - simple but valuable:

Develop concrete strategies and operational processes for mobile display

Do the same for mobile search, and ensure your share of spend on mobile tracks the proportion of search that consumers are currently doing on mobile devices – currently somewhere north of 25%

Back these up with analytics, and ROI models to prove the value of the channel

If there aren’t landing pages or mobile optimised sites, see to it that they’re built – or use rich media alternatives

Ensure that mobile is optimised to receive incoming traffic triggered by outdoor, print and TV. Get your search upweighted during broadcast, tag posters with mobile search terms and so on

Ensure that every business has a robust roadmap for mobile based on a holistic approach to its commercial challenges

There's an excellent point around how many agencies (and clients) get more excited over things like Augmented reality, 4G and NFC, rather than the fact that mobile could be on track to achieve 'the mass value and reach of traditional media'. Regarding these technologies…"The levels of excitement around technologies appear to be inversely proportional to their consumer uptake and consequent levels of effectiveness." - all that glitters may not be gold!

[mobile-matters]

Dictionary.com - A lesson in how to embrace mobile

2013 (like 2012 before it) is supposed to be the “Year of Mobile”, where the format is finally cracked and companies begin to leverage the evident power that exists. While it’s interesting to read about new innovative formats and what the future holds, it’s somewhat refreshing to read reports of companies that have fully embraced mobile and have already established it as a key revenue stream.

One such company is Dictionary.com, which recently announced it has achieved over 70million installs of its app across all platforms. In addition, its iPad app is the 22nd most downloaded iPad app of all-time.

The strategy for driving such a large install base was well devised, and the knowledge gained was channelled into the recent release of Thesaurus Rex, a mobile-only app that includes features not present on Dictionary.com’s main website.

The cherry on this rather-impressive cake, however, is that by implementing innovative and fun location-based features, 65% of users share their location within the app. 

With location-based ads driving twice the engagement rate of regular ads, this is no small feat. 

By : Howard Lloyd

[mobile-matters]

Mobile design: 4 common user-experience fails

Interesting read on some of the more common UX fails across mobile. Although - in my opinion - they're mostly valid points, listing Clear as a featured fail is difficult to swallow.  Cue rant:

By pushing gestural boundaries and content interaction Clear have removed the requirement for any component controls. Granted, it takes a little getting used to but - thanks to enchanting colours, pleasing effects and excellent use of sound - I was more than happy to stick around. Now I actually use this in my day-to-day life, because I find it easier to use than standard lists.  Maybe not one for my mum, and there are clear areas for improvement in the coach note screens, but I would say it's more 'groundbreaking and engaging' than 'fail'. But then I'm not all users, which is perhaps the point.

An interesting read all the same, raising some interesting points around restricting access via mandatory sign up and long forms.  

[mobile-matters]

Understanding App Store pricing

This article takes a look at app store pricing, specifically at the phenomenon of falling prices. Taking the Mac Software market as a base, Jury.Me looks to answering the first of two questions 'does anyone make money in the App Store'. If you don't want to know the score, look away now… If so well, It's a yes, if you're ranking in the Top Grossing listing is high enough.

What's really interesting here is the average difference between the average price of 'top paid' apps and 'top grossing' - is a staggering 294%. 

We decided to see how this theory translated across to the iPhone App Store - and see if it correlated. It didn't, at least not directly. This was because ALL of the Top Grossing iPhone apps were free, choosing to leverage their revenue from in app purchases, rather than an up front buy. Which is telling just in itself - could this mean that if you're launching an iPhone app the freemium model is how to make money?

Further posts on this subject here look at app store economics and how demand could (or should) affect pricing. Food for thought!

[mobile-matters]

BB10 unveiled: what the experts say

This article from the BBC offers four expert opinions on the new Blackberry OS.

Early indications show that it has some great new features, such as 'Flow', which allows users to navigate easily between apps and messages.

The experts discuss who's likely to be interested - who's vital to be interested if BB10 is to revitalise a dwindling brand - as well as what the system is like to use.

Naturally, it's not all positive, but the success of the platform will ultimately be decided by the audience. Will it be enough to encroach on the rest of the market?

Time will tell, but if RIM can maintain its loyal user base, and grow into its rivals market share then maybe this is the point at which their fortunes turn around again.

[mobile-matters]

Groupon acquires Glassmap to help deal finding

Groupon have announced the acquisition of Glassmap, a location-aware service that helps people find things that are of interest and relevant around them.

Extending the ability to more easily find specific offers of interest to you and your friends sounds like something that should make Groupon even more fans.

It'll be interesting to see exactly how they do it, but if they can simplify the process of providing targeted deals to users' ever-changing contexts (depending on who you might be with, where you are, and what you might like doing at those points) then it could be a massive step for the company, as I imagine they hope it will be!

[mobile-matters]

Pontiflex and 'Mobile Signup' ads

Pontiflex, a mobile ad company has a signup model where advertisers only pay after someone viewing an ad actually completes a sign-up platform.

They've recently raised $7.7 million in new funding to grow their platform, AdLeads.

It provides an opportunity for smaller businesses to feel safer about their ad spend across mobile apps, making sure they pay for the signups they seek, rather than wasted clicks or impressions that may not lead to any business benefit.

In addition to the extra security it provides, platforms like this could really open the eyes of businesses that have shied away from digital before, with positive results highlighting the power of digital (and mobile) communication with an actively engaged, targeted audience.

[mobile-matters]

Mobile optimisation: the target for 2013

This article on Econsultancy shows some really interesting stats for the coming year, such as mobile optimisation being the most sought after digital business opportunity.

Of the top 5 subjects, I'd argue 3 can be closely linked to mobile. Mobile optimisation for businesses is a given, but targeting & personalisation, as well and content optimisation both have very close ties to a more mobile approach, too.

As users keep their mobile on them wherever they go, and they store a wealth of information about themselves on their mobile, the power of mobile should not be ignored when approaching such topics.

Additionally content optimisation is an important focus of the Mobile First approach, where the most relevant points should be prioritised, and the overall content should be more succinct to provide easier digestion on smaller screens.

Other standout stats from Moth's article are how mobile now represents over 20% of Facebook's ad spend (the bulk of which is on Android), iPads dominate 97% of tablet ad spend, but Android phones account for 71% of smartphone ad spend.

Mobile internet access over Christmas has never been higher, and the most popular gifts bought online over Christmas were e-readers, smartphones and tablets, which will only fuel the power of mobile from here on.

[mobile-matters]

PaperTab: The future of tablet?

Obviously these aren't going to outdo the iPad or Nexus range any time soon, but could this be a glimpse of the future for tablets?

Technology traditionally gets smaller and thinner, so with a little refinement, why not? The most interesting thing for me is the new gestures afforded by the interface. Actions like 'bend' and 'dog ear' could transform the way we interact with certain screen-types.

The extendability mentioned (and demonstrated in the video) could also lead to new user behaviours. Combining several PaperTabs to make a larger interface provides much more freedom in how someone might want to view and use apps (cost-dependant, of course).

Interactive paper prototypes have been seen before, but as a complete touch screen device, PaperTab could be something to get excited about.

[mobile-matters]

'Mobile Trends' for 2013

Although described as trends for the forthcoming year, I'd argue that this list summarises the past year better. We've discussed many of these topics here on MM over the past few months, and it's great to see that others consider them key considerations too.

In 2012 mobile grew into an ever-important channel for businesses, and everything suggests it's going to keep on going in 2013 - demonstrated by the anticipated US as spend forecasts towards the end of the article.

[mobile-matters]

How to keep your resolutions

So, here we are on the 2nd of January 2013, with another year in swing, already. With the prolonged stream of festivities and silliness behind us (for a while at least), we're well and truly back to reality, or at least on our way.

And, with tablet sales being speculated to double over christmas (grabbing the largest slice of the consumer electronics market) more people than ever will be downloading apps.

Whether you're looking to brighten your day, stick to a new diet, or track the miles done in those new running shoes this article features an app for you. 

Happy new year!

[mobile-matters]

This Is Responsive

The last 12 months has seen a rapid rise in mobile usage, establishing it as a key channel of communication between brand and consumer.

With responsive design now (hopefully) at the forefront of businesses' minds it seems apt to share one of the best related resources on the Web.

Brad Frost's This Is Responsive provides great insight into design patterns as well as sharing fantastic online resources, so designers and developers can do their part to ensure responsive production gets done to the highest quality in 2013 and beyond.

[mobile-matters]

From mobile first to touch first?

Interesting article on moving from ‘mobile first’ to ‘touch first’ here.

It could be argued that there’s not much difference between touch and mobile first, as almost every smartphone and tablet (i.e. mobile) is now touch screen.

While it’s an interesting opinion, the most important thing is to always keep the user’s objectives as the primary consideration. Combine this with a strong content strategy, based on how, where and on what the user will consume the content, and inevitably in this day in age, the production approach will be mobile / touch first.

From a UI design perspective mobile first is given, but in terms of a wider digital proposition, content and content strategy it’s got to start with insight that can make it a success for user’s, and consequently the owner. 

[mobile-matters]

Tablet news consumers prefer a print like experience

Continuing on the tablet and news vain, this article offers some further insight. Unsurprisingly more men are consuming news than women, but the most interesting highlight - for me - is how users, even the younger ones, prefer a 'print like' experience. 

Again, I'm not sold on this as an individual. I'd question the general efficiency of this as browsing mechanism (in terms of getting to the content I want, when I want it - i.e. immediately) 

[mobile-matters]

Lean back reading: Best mobile news info-graphic winners

Great selection of info-graphics on tablets here, with particular insight into how prolific they're becoming in digital news consumption. 

Somewhat surprisingly, significantly more tablet users consume news via a browser rather than an app. With the tube being perhaps my prime locations for reading the news, offline synching is a must.