I don’t ever use this blog anymore but I just need to put this somewhere to show how ridiculous twitter’s user policy is.
So, background: I’m tired of attempting to deal with my shitty as fuck, useless health insurance company. Anyone who gets healthcare through the exchange, please, please PLEASE do not ever enroll in a plan with Molina, no matter how much it looks like you’re saving. I’ve had issues with them for the past six fucking months. Every time something gets resolved, another thing needs to get fixed and I have to fucking jump through hoops and waste literal hours of my life to get it fixed *if* I’m lucky. This time, they refuse to let me update my mailing address, insisting that I need to do it through the exchange when I already did that literally right after I moved. It’s bullshit.
Their supposed “customer service” is a fucking joke. You literally cannot get anyone on the phone to speak to you. You will be on hold for at least an hour, and then will either get disconnected and have to start all over again, OR, even worse, you will finally get through to a rep and have them not listen and do absolutely nothing to help you. Not wanting to go through that bullshit, I emailed customer service to try and fix this, thinking, hey, someone can go into my account and change it for me, right? You know, like most other fucking companies? Wrong! What I get are two canned email responses that completely ignore anything in my message and the instruction to “call member services.” So I’m literally fucking done with these fuckers. I get any bills directly from my doctor’s office anyway, so if these assholes try to send me something in the mail and the forwarding doesn’t go through they can get fucked. I’m changing back to BCBS once open enrollment starts, so I won’t have to deal with them anymore after this year.
They don’t respond to messages on Facebook, and it’s actually hilarious, because their entire Facebook page is full of people commenting on every post talking about how frustratingly unhelpful they are, and some people are legit being screwed over by fraud on the company’s part, whether they’re not getting meds covered for life-threatening issues that are supposed to be covered, paying thousands of dollars in premiums and not having access to care, etc. The list is long. These fuckers were actually sued in a few states for fraud. Once again, PLEASE do not ever use these fuckers. But anyway...
Where does Twitter come into this?
Tired of not getting any useful response, I decide to just @ them in a tweet, warning people to stay away. They won’t respond, but other people will see it.
LITERALLY thirty fucking seconds after I tweet, Twitter locks my account for “promoting suicide and self-harm.” I get this email:
(Let’s just ignore how fucking hilarious and missing the point the last sentence is, bc if I’m actively suicidal these platitudes from twitter are not going to make me reevaluate potential suicide plans).
Apparently me accurately describing what it’s like to attempt to deal with these fucking assholes is promoting self harm?
EXCEPT I have literally tweeted about this stuff before:
Literally all of these tweets make explicit fucking mentions of self-harm, suicide, ME LITERALLY STATING THAT I WISH I WAS DEAD. Of course all of these tweets are still up and I was never locked out and forced to delete the tweets.
Idk, I just find it super interesting that I can tweet about actual self-harm and suicidal ideation all the livelong day, but the minute I mention that it’s my piece of shit insurance company that’s making my life hell, twitter’s all like “oh, noes! verboten! please deletest thy tweet or face eternal damnation!”
So, yeah. Don’t ever use Molina, and be careful about criticizing them on Twitter.
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