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@nes-kiick
Can’t wait for 6.2, Gonna change hair and face :o
!!
Gameforge sentenced by french justice
(Translation of the story of me and my boyfriend “permanent” ban !)
Hello everyone! I already posted the whole story in french and this is the english version, I apologize for my english this is not my birth language (I’m french!) but I tried to make it as clear as possible if I made huge mistake just tell me, I’ll change! Story is a bit long but necessary if you want to understand the whole thing!
Here is the story of an incredible situation who last since a couple of years now and who, historical event, it's the French justice who settled it. This is a french justice verdict, because game services was delivered to us who are French, so that subject isn't concerning german territory jurisdiction at all (like they said).
Players, you heard and still hear things about your rights, and most of the time, gameforge hangs over with this subject and players can’t think it straightly and keep his power against your rights and liberties.
The story begins in 2012, when I was back to the days in the moderation team, I decided to quit this team by myself for personal reasons, big part of it was personal opinion differences with some member of this team (I didn't even stay long..). After my leaving, a vendetta took place by the former board admin and some of her followers against me. Moreover (it’s not the subject yet) a repeated harassment, disclosure of our personal data, backing of the Aion Support team Aion-FR itself, as a result they purely and simply banned us of our respective accounts.
Concerning thoses bans, we decided to know more, this decision was completely unexpected and we didn’t know the real motivations behind these. We contacted the support to know the reason of that decision. Quickly enough we dealt with the lead support from Gameforge, Koop, who explained us that our account was definitively close because of a GCU breach. We asked him the inherents proofs in this decision, more than having any of it, this guy sent us a mail, his final and « irrevocable » statement of the banishment, he used the 12.2 GCU close, who said that Gameforge can at any time ban a player account. Staggered by this decision, we decided to require the help of a lawyer to know what were our resort to this abusive situation from Gameforge. Our lawyer, first of all, enjoined us to contact their legal department in order to officially ask the re-opening of our accounts, it was no more than a formal demand notice. No answer has been returned, our lawyer contacted them by their support but Koop refused to gave her more informations and told her that she needed to write a letter to their legal department. So she did, an answer has been sent 3 weeks later...by email…stipulating that "no further justifications will be given and this one was in accordance to the german jurisdiction". Our lawyer explained us that which procedure we can do to get our account back ; first of all an emergency interim proceedings (quick procedure), who consists in ask the judge to re-open the account (when there is no serious contesting) before making a substantive procedure. Gameforge decision seemed to us really unjustified. It really wasn’t an easy things to do because assigned in France a foreign company is really long and every single things must be translate in order to assigned them in front of French court. A year and half late, the audience came up. We gave to the judge every evidence we posessed to prove that gameforge acts was unfounded. The adverse party had to do the same, so we received them and we noticed what Gameforge had against us, meanings absolutely nothing ! Their files were botched, no proves, no objective evidences, nothing serious, in short blank.
Grotesque situation, the first judge did decided to not analyse the whole situation and didn’t get the problem (too old judge maybe...). We lost in first instance, and our account despite an obvious illicit situation still remains closed. Of course we didn’t stay there, convinced about the solidity of our files and the legitimacy of our intentions, we made an appeal, meaning that we asked that our files to be examine again by an other jurisdiction (3 judges in this case). We waited again for a long time and we recently had the court ruling, we received it the 05/04/2016. We won, the appeal made us right. Because did gameforge have real proves to close our accounts ? Of course not. Did they have the right to do this ? Least of all. All of this was made up of a « manifestly unlawful disturbance » which the judge decided to end by ordering to re-open our accounts in the imposition of 100€/day of no re-opening. Gameforge lost, sentenced and all this stinginess punish.
This is really a huge victory, not only for us, but also for every players, because this court ruling sets a legal precedents, Gameforge is in the obligation now to show you every proof of your culpability if one day your account is closed, because it’s the territory jurisdiction from which you depend on. Every state got the rights to defends his customers, and this is your right to make them respected, this company has been for so long outlawed, treating their players like nobodies.
Know that today you have the power and the right to defend yourself. This can seems ridiculous in some case where newbie players who have no bond to their account at all, but for some gamers like us, this game requires a huge investment and loose everything by the blink of an eye, this is unfair. Because of course in the meantime we made new accounts, made new characters but gameforge banned us again, considering that the main account has been ban so are the new we will make, you can’t go back in their game without their consents. So yes today we are proud and happy about this decision, and we think it’s worth to relay it and spread to the more people possible, because such a decision has never been taken in France, and more than that, it gave you the tools to defend yourself of an abusive situation of your account (they belong to you entirely) from each developers, of any mmo's, but it will work also in the whole EU. You can systematically use it to assert your rights of a transparent information about the proves that the support got against you and bring them to the banishment of your account, at the risk of a similar ruling for the developer from your EU territory judges.
Thank you for your attention, I hope now find acceptable game conditions that I am in the right to expect (hard to ask on gameforge games!), and I hope that you won’t miss the opportunity to contact us if you have any doubt or concerns about the ban of your account.
Thx to the people who read this entirely!
Sorry Guys, french text about the court decision I’ll try to translate it in english x.x
Voici le récit d’une situation rocambolesque qui perdure depuis maintenant plusieurs années et pour laquelle, fait historique, la justice Française vient tout juste de trancher. Et oui il s’agit bien là d’un verdict de la justice Française, car le service du jeu étant rendu à vous qui êtes résident sur le territoire Français, ce sujet relève tout à fait de la juridiction de notre Territoire.
Joueurs, joueuses, vous entendez beaucoup de choses qui sont dites au sujet de vos droits de joueurs, et la majeur partie du temps, gameforge laisse planer le doute à ce sujet afin que les joueurs n’aient pas les idées claires et ainsi préserve sa toute puissance face à ces droits et libertés.
L’histoire commence à l’automne 2012. Alors que j’étais à l’époque membre de l’équipe de modération, je décidais alors de quitter cette équipe pour des raisons personnelles, principalement des divergences d’opinions avec certains membres de cette équipe. S’en est suivi une vendetta de la part de la bord-admin de l’époque ainsi que par certains de ses suiveurs. En outre (ce n’est pas le sujet pour le moment) le harcèlement répété, la divulgation de données confidentielles personnelles à notre égard, appuyés par l’équipe support d’Aion-Fr elle même, s’en est suivi un bannissement pur et simple de nos comptes respectifs.
Concernant ces bannissements, nous avons décidé d’en savoir plus, cette décision nous étant tombé en travers de la figure sans en saisir les motivations réelles. Nous avons alors contacté le support afin de solliciter les raisons de cette décision. Nous avons eu affaire très vite au responsable support Gameforge toutes plates-formes de jeu confondues, alias Kai Koopman, qui nous a alors expliqué que nos comptes ont étés bannis définitivement en raison d’une violation de la CGU. Nous avons donc demandé les preuves inhérentes à cette décision, et en plus de n’en avoir jamais eu aucune, ce dernier nous a envoyé par mail sa décision définitive et « irrévocable » de ce bannissement en argumentant l’utilisation de la clause 12.2 de leurs CGU, qui dit que Gameforge peut a tout moment bannir un compte joueur comme ça lui chante, rien que ça !
Sidéré par cette dernière décision, nous avons donc décidé de faire appel a un avocat afin de savoir quelles étaient nos possibilités de recours face à cet abus de la part de Gameforge.
Notre avocat nous a tout d’abord enjoint à contacter leurs services juridiques afin de demander officiellement la réouverture immédiate de nos comptes, autrement appelé une mise en demeure.
Aucune réponse n’ayant été retourné, notre avocat les a contacté sur le support (l’avocat à fait un ticket support!) mais Kai Koopman a refusé de lui donner plus d’informations et lui a dit qu’elle devrait écrire un courrier au service juridique. Celle-ci s’exécute et reçoit une réponse trois semaines plus tard...par mail… stipulant qu’aucune justification supplémentaire ne serait donnée, que cette décision ne sera plus discutée et que celle-ci était de toute façon en accord avec la juridiction Allemande. Notre avocate, nous explique quelle procédure nous pouvons alors intenter afin de récupérer nos comptes ; tout d’abord une procédure de référé c’est à dire rapide, qui consiste à demander au juge lorsqu’il n’y a aucune contestation sérieuse à rouvrir préventivement les comptes avant une procédure de fond (une audience en bon et dû forme). Nous décidons d’aller jusqu’au bout, la décision de Gameforge nous paraissant complètement injustifiée. Cela n’a pas été une chose facile car assigner en France une entreprise étrangère est relativement long, car tout doit être traduit et passer par huissier afin de les assigner devant la justice Française. Au bout d’un an et demi, l’audience a finalement pu aboutir. Nous avons donné au juge tout ce qui était en notre possession afin de prouver que les agissements de Gameforge était infondés, c’est que l’on appelle des conclusions. La partie adverse peut alors en faire de même, nous avons donc reçu celle de Gameforge et nous avons enfin pu constater ce qu’avait Gameforge contre nous, c’est à dire, rien. Le dossier était en papier mâché, je dirais même bâclé, aucune preuve, rien de tangible, rien de sérieux, bref le néant absolu. Situation grotesque, le premier juge a pourtant décidé de ne pas vraiment analyser la situation dans son ensemble et n’a donc pas saisi le problème. Nous avons donc perdu en première instance, et nos comptes malgré la situation manifestement illicite demeureraient clos. Bien sûr nous n’en sommes pas resté là, persuadés de la solidité de notre dossier et du bien fondé de nos intentions, pas seulement pour nous mais aussi pour l’ensemble des joueurs. Nous avons interjeté appel, c’est à dire que nous avons demandé que ce dossier soit de nouveau réexaminé par une autre juridiction (qui se trouve être en appel d’une composition collégiale, c’est à dire composé de plusieurs juge réunis). Nous avons de nouveau attendu un long moment, jusqu’à très récemment, le verdict. Nous avons reçu la décision le 04 Mai 2016. Nous avons gagné, l’appel nous aura finalement donné raison. Car est-ce que Gameforge avait de réelles preuves pour clôturer nos comptes ? Bien sur que non. Avaient-ils le droit de le faire ? Encore moins ! Tout cela constitue donc un « trouble manifestement illicite » dont les juges d’appel ont décidé de mettre fin en ordonnant la réouverture de nos comptes sous astreinte de 100€ par jour de non-réouverture (comptes forum toujours non rétablis à ce jour). Gameforge a donc perdu, été condamné, et toute cette mesquinerie sanctionnée.
Ceci est une énorme victoire, non pas seulement pour nous, mais également pour tout les autres joueurs, car cette décision de justice fait jurisprudence : Gameforge est dans l’obligation de vous montrer les preuves de votre culpabilité si un jour votre compte est clôturé, car c’est bien de la juridiction Française que vous dépendez. Nous sommes dans un État de Droit, et il est de votre devoir de le faire respecter, cet entreprise a été depuis bien trop longtemps hors la loi, traitant ces joueurs comme des moins que rien. Sachez maintenant que vous avez le pouvoir de faire quelque chose pour vous défendre. Bien sur cela peut paraître ridicule dans certains cas, comme pour des joueurs amateurs qui par exemple n’aurait de toute façon pas d’attaches particulières envers leur compte joueur ; mais pour certains, ce jeu requiert un certain niveau d’investissement et de tout perdre en un instant alors que vous n’avez rien fait, ce n’est pas normal. Car bien sûr entre temps nous avons refait des comptes, refait des personnages qui ont été de nouveaux bannis de la part de Gameforge, argumentant que lorsque ceux-ci vous avaient banni, vous ne pouviez revenir sur le jeu sans leur autorisation. Donc oui aujourd’hui nous sommes fières et heureux de cette décision, et celle-ci vaut la peine d’être relayée et diffusée au plus grand nombre, car non seulement une telle décision n’a jamais été rendu en France, et qu’ainsi elle donne les outils aux joueurs pour se défendre d’une situation d’abus sur leurs comptes (vos comptes vous appartiennent entièrement !) de la part de l’exploitant et ce, quelque soit le MMO, mais elle fonctionnera aussi pour tout les pays membres de l’Union Européenne. Vous pourrez ainsi systématiquement utiliser cette décision pour faire valoir votre droit à une information transparente sur les preuves en la possession du support du jeu amenant au bannissement de votre compte, sous peine d’une sanction identique pour l’Exploitant.
Merci de votre attention, j’espère maintenant retrouver des conditions de jeu acceptable que je suis en droit d’attendre et j’espère que vous ne manquerez pas de me solliciter si vous avez la moindre interrogation concernant le bannissement de vos comptes, en message privé sur mon tumblr par exemple.
A tout les haters qui ont participé a cette tentative de déstabilisation échouée, de nous diffamer ou colporter de faux propos, sachez que l’histoire n’est peut être pas aussi simple pour vous, et qu’il serait probable que vous ayez à répondre de vos actes vous aussi, nous n’avons toujours eu qu’une parole.
Nesquiick et Ize.
“My dear fellow,
This is the follow-up to the May 3rd, 2016 judgment and inform you that your client accounts (US! :D) has been reactivated”
This is wut we received today by mail!!!! Gameforge know! Gameforge reactivate our account!!!! Hell fuck yeah THEY DID!!! WE FUCKING BACK BITCHES!!!!!!!!!!! \o \o/ o/
Imma make a post about it again, maybe more official that way, new and old will know wut happen in this case! Never give up on wut u think is right! never!
“ Cause I'mma fight 'til I die or win Biting the dust it'll just make me angrier, wait
Let me remind you of what got me this far, picture me quitting Now draw a circle around it and put a line through it, slut It's survival of what?
But I want you to doubt me, I don't want you to buh-lieve Cause this is something that I must use to succeed
And if you don't like me then fuck you! Self esteem must be fucking shooting through-the-roof cause trust me My skin is too thick and bullet proof to touch me I can see why the fuck I disgust you I must be allergic to failure cause everytime I come close to it I just sneeze, but I just go atchoo then achieve!”
Deal with it haters.
Trial Aion EU (Bis)
Hello everyone,
I told you in my previous post I got news. So here we go!
I think you or ppl who followed me since well 3 years, remembered this post: http://nes-kiick.tumblr.com/post/69273387910/trial-aion-eu
Well after all this time, I finally have an outbreak. So we made 3 years ago a summary judgement (fast procedure lol) to make our account re-open and see what proof gameforge got against us in the case of the ban like I told you before me and my bf were having the feeling they banned us for nothing.
Well when we see what they got against us lol we just laughed cuz it was fucking nothing! We learned btw that french CM just insult his client on mails :D
So in first instance, we lose cuz the judge just dun get the point of the case and thought we were just annoying him for nothing... well for us it matter cuz we got many memories, we built a char for so long, gear up, sometimes bought some stuff on official market (only dye and skin) and we paid under Ncsoft the 12€/Month of subscription, it wasn’t nothing for us. We made an appeal and one year later sentence have been made and WE FUCKING WON THISSSSSSS!!!!! The court get that they got nothing on us and Gameforge have to re-activate our account in a 8 days delay otherwise they’ll have to give us money! SO YEAH GAMEFORGE BAN PEOPLE FOR FUCKING NOTHING AND WE WENT TO COURT AND WON THIS!! They make illicit shit and dun show any proofs! so dear fellow it is completely illegal so if u got banned and they didn’t show you, well you have to know they need to do it otherwise you can go in court and ask to the re-opening of the account using this french statement!!! I know it seems kinda too much but it’s just that this team (CM, Support, Volunteers) harassed us, banned us and we had to do something and today we’re glad and proud to get that decision against that company! If you got any questions about it, you can ask me wut you want about it I’ll be glad to answer.
A reblog will be highly appreciated just to let everyone know it, the more people know, the best it is, not only for me but for every players, for the protection of every one that they can defend themselves if something like that happens. Thank you.
Ty again Tumblr fam to supported me 3 years ago, justice took time, and I got chance to recover on NA server who I met such incredible people who were and still are truely kind to me. a thing you should know about me is I never give up if I know something is unfair I’ll fight for it no matter what! You can see me around NA serv’ dun hesitate to say Hi!
“Injustice anywhere is a threat to justice everywhere” Dr. Martin Luther King Jr
"everything you’re scared to say don’t be afraid to say no more, from this day forward, just let them a-holes talk”
" Now who's afraid of the big bad wolf?
I know everything they got against me...
I'm still standing here screaming fuck ...the free world!
Coz ain't no such thing as half way crooks!
Fuck everybody, fuck y'all if you doubt me! Here tell these people something they don't know about me! "
I get excited at the sight of my blood, you're in a fight with a nut Cause I'mma fight 'til I die or win Biting the dust it'll just make me angrier, wait Let me remind you of what got me this far, picture me quitting Now draw a circle around it and put a line through it, slut It's survival of what?
It ain't over 'til I say it's over – enough when I say enough
Ain't got shit to lose, it's the moment of truth
Cause you'll never take my pride from me
My skin is too thick and bul-let proof to touch me I can see why the f-ck I disgust you I must be a-llergic to failure cause everytime I come close to it I just sneeze, I just go atchoo then achieve
Eminen
Marshall say it all.
Deal with it, b*tches. :)
Trial Aion EU.
Hello there,
I won't bother the #aion tag with that but once again it is kinda personal and not at the same time.
About the ban of my account; A trial is about to come next year, just need to collect few more informations around all of this.
My lawyer is working on it and already contact the legal department who didn't want to say her a thing about my ban... Yes, kinda weird when you see they don't even want to give proves they have "against" me or my boyfriend. Just so you know we NEVER break any rules, never, in 4 years we've never been ban even once.
That's why I post here today, I know there's a lot of french comin' around here and I want to tell them "if you're victim of that corrupted staff, including support, you can join us." I'll make it in french to make that clear.
Un procès arrive courant 2014, pour ban abusif de nos comptes principalement. Si des joueurs ont le sentiment que cela leur est arrivé à eux aussi, n’hésitez pas à nous contacter via "link" et ensuite "inbox". Si vous avez des informations à nous communiquer, cela pourrait alimenter un dossier déjà bien fourni.
N'hésitez pas à communiquer ces informations au plus grand nombre, la censure règne oui, et c'est une bonne chose de tendre à y mettre fin. Il existe des lois qui nous protègent tous à nous de les faire respecter.
Nes'
Personal things in French (sorry people :x)
Pour la personne qui m'a envoyé un Mp sur le forum officiel Aion FR, étant pour le moment ban sur celui-ci je suis donc dans l'incapacité de te répondre. J'ai tout de même réussi à lire ton message, si tu souhaites une réponse tu peux toujours m'envoyer un "fanmail" sur tumblr; si une réponse n'est pas nécessaire juste "Merci!" =)
Had to reblog this !
kiss kiss haters :)
An old friend (in fact 2 old friends!) came back to Aion after 2 years O.O I'm so happy, they come back for good :DDDD one of them just sent me this :
"I heard about ur misfortune :o and I'm sad to see one of the best cleric vanished :/"
<3 Touched me in two years he doesn't forget me :) (well after that he said he will not have vying anymore XDDD)
Sorry for the chat Time just want to share my happiness :D
NEWS
Hello Everybody, I didn't post for a while but some things are going on, I moved on the other place in France so I've been busy :x
Plus, like I said on the other post, I've been ban with my main account for Nothing yes people you read it right! GF can ban u without any reasons :) (Suppose to be permanent but I'm kinda a fighter so I won't let that happen) so I can't make any screenshot with Nesquiick that's why I don't post as much as before :)
But I'll try to make some with my sorc :)
See U Soon Tumblr People, u're all amazing <3
Statistics! :o
Hello! It's been 2 months I re-start this Tumblr and I enjoy it a lot! :) I almost have 100 suscribers o.O and I cannot believe it, and well even it's more an american community, I'm surprise to see on google analytics that a lot of French is comin' around here:
As you can see I have a fan in Lyon :) who came sometimes 4 times a day (I feel a little bit stalk right now XD) :o thanks to grow my stats
So Again thank you all for ur lovely comments, for ur reblog, I'll try to not disappoint you, and if you have any suggestions for me feel free to leave me a message!