20 years ago, I got in a (friendly) public spat with Chris Anderson, who was then the editor in chief of Wired. I'd publicly noted my disappointment with glowing Wired reviews of DRM-encumbered digital devices, prompting Anderson to call me unrealistic for expecting the magazine to condemn gadgets for their DRM:
I replied in public, telling him that he'd misunderstood. This wasn't an issue of ideological purity – it was about good reviewing practice. Wired was telling readers to buy a product because it had features x, y and z, but at any time in the future, without warning, without recourse, the vendor could switch off any of those features:
I proposed that all Wired endorsements for DRM-encumbered products should come with this disclaimer:
WARNING: THIS DEVICE’S FEATURES ARE SUBJECT TO REVOCATION WITHOUT NOTICE, ACCORDING TO TERMS SET OUT IN SECRET NEGOTIATIONS. YOUR INVESTMENT IS CONTINGENT ON THE GOODWILL OF THE WORLD’S MOST PARANOID, TECHNOPHOBIC ENTERTAINMENT EXECS. THIS DEVICE AND DEVICES LIKE IT ARE TYPICALLY USED TO CHARGE YOU FOR THINGS YOU USED TO GET FOR FREE — BE SURE TO FACTOR IN THE PRICE OF BUYING ALL YOUR MEDIA OVER AND OVER AGAIN. AT NO TIME IN HISTORY HAS ANY ENTERTAINMENT COMPANY GOTTEN A SWEET DEAL LIKE THIS FROM THE ELECTRONICS PEOPLE, BUT THIS TIME THEY’RE GETTING A TOTAL WALK. HERE, PUT THIS IN YOUR MOUTH, IT’LL MUFFLE YOUR WHIMPERS.
Wired didn't take me up on this suggestion.
But I was right. The ability to change features, prices, and availability of things you've already paid for is a powerful temptation to corporations. Inkjet printers were always a sleazy business, but once these printers got directly connected to the internet, companies like HP started pushing out "security updates" that modified your printer to make it reject the third-party ink you'd paid for:
Now, this scam wouldn't work if you could just put things back the way they were before the "update," which is where the DRM comes in. A thicket of IP laws make reverse-engineering DRM-encumbered products into a felony. Combine always-on network access with indiscriminate criminalization of user modification, and the enshittification will follow, as surely as night follows day.
This is the root of all the right to repair shenanigans. Sure, companies withhold access to diagnostic codes and parts, but codes can be extracted and parts can be cloned. The real teeth in blocking repair comes from the law, not the tech. The company that makes McDonald's wildly unreliable McFlurry machines makes a fortune charging franchisees to fix these eternally broken appliances. When a third party threatened this racket by reverse-engineering the DRM that blocked independent repair, they got buried in legal threats:
Everybody loves this racket. In Poland, a team of security researchers at the OhMyHack conference just presented their teardown of the anti-repair features in NEWAG Impuls locomotives. NEWAG boobytrapped their trains to try and detect if they've been independently serviced, and to respond to any unauthorized repairs by bricking themselves:
Poland is part of the EU, meaning that they are required to uphold the provisions of the 2001 EU Copyright Directive, including Article 6, which bans this kind of reverse-engineering. The researchers are planning to present their work again at the Chaos Communications Congress in Hamburg this month – Germany is also a party to the EUCD. The threat to researchers from presenting this work is real – but so is the threat to conferences that host them:
20 years ago, Chris Anderson told me that it was unrealistic to expect tech companies to refuse demands for DRM from the entertainment companies whose media they hoped to play. My argument – then and now – was that any tech company that sells you a gadget that can have its features revoked is defrauding you. You're paying for x, y and z – and if they are contractually required to remove x and y on demand, they are selling you something that you can't rely on, without making that clear to you.
But it's worse than that. When a tech company designs a device for remote, irreversible, nonconsensual downgrades, they invite both external and internal parties to demand those downgrades. Like Pavel Chekov says, a phaser on the bridge in Act I is going to go off by Act III. Selling a product that can be remote, irreversibly, nonconsensually downgraded inevitably results in the worst person at the product-planning meeting proposing to do so. The fact that there are no penalties for doing so makes it impossible for the better people in that meeting to win the ensuing argument, leading to the moral injury of seeing a product you care about reduced to a pile of shit:
But even if everyone at that table is a swell egg who wouldn't dream of enshittifying the product, the existence of a remote, irreversible, nonconsensual downgrade feature makes the product vulnerable to external actors who will demand that it be used. Back in 2022, Adobe informed its customers that it had lost its deal to include Pantone colors in Photoshop, Illustrator and other "software as a service" packages. As a result, users would now have to start paying a monthly fee to see their own, completed images. Fail to pay the fee and all the Pantone-coded pixels in your artwork would just show up as black:
Adobe blamed this on Pantone, and there was lots of speculation about what had happened. Had Pantone jacked up its price to Adobe, so Adobe passed the price on to its users in the hopes of embarrassing Pantone? Who knows? Who can know? That's the point: you invested in Photoshop, you spent money and time creating images with it, but you have no way to know whether or how you'll be able to access those images in the future. Those terms can change at any time, and if you don't like it, you can go fuck yourself.
These companies are all run by CEOs who got their MBAs at Darth Vader University, where the first lesson is "I have altered the deal, pray I don't alter it further." Adobe chose to design its software so it would be vulnerable to this kind of demand, and then its customers paid for that choice. Sure, Pantone are dicks, but this is Adobe's fault. They stuck a KICK ME sign to your back, and Pantone obliged.
This keeps happening and it's gonna keep happening. Last week, Playstation owners who'd bought (or "bought") Warner TV shows got messages telling them that Warner had walked away from its deal to sell videos through the Playstation store, and so all the videos they'd paid for were going to be deleted forever. They wouldn't even get refunds (to be clear, refunds would also be bullshit – when I was a bookseller, I didn't get to break into your house and steal the books I'd sold you, not even if I left some cash on your kitchen table).
Sure, Warner is an unbelievably shitty company run by the single most guillotineable executive in all of Southern California, the loathsome David Zaslav, who oversaw the merger of Warner with Discovery. Zaslav is the creep who figured out that he could make more money cancelling completed movies and TV shows and taking a tax writeoff than he stood to make by releasing them:
Imagine putting years of your life into making a program – showing up on set at 5AM and leaving your kids to get their own breakfast, performing stunts that could maim or kill you, working 16-hour days during the acute phase of the covid pandemic and driving home in the night, only to have this absolute turd of a man delete the program before anyone could see it, forever, to get a minor tax advantage. Talk about moral injury!
But without Sony's complicity in designing a remote, irreversible, nonconsensual downgrade feature into the Playstation, Zaslav's war on art and creative workers would be limited to material that hadn't been released yet. Thanks to Sony's awful choices, David Zaslav can break into your house, steal your movies – and he doesn't even have to leave a twenty on your kitchen table.
The point here – the point I made 20 years ago to Chris Anderson – is that this is the foreseeable, inevitable result of designing devices for remote, irreversible, nonconsensual downgrades. Anyone who was paying attention should have figured that out in the GW Bush administration. Anyone who does this today? Absolute flaming garbage.
Sure, Zaslav deserves to be staked out over and anthill and slathered in high-fructose corn syrup. But save the next anthill for the Sony exec who shipped a product that would let Zaslav come into your home and rob you. That piece of shit knew what they were doing and they did it anyway. Fuck them. Sideways. With a brick.
Meanwhile, the studios keep making the case for stealing movies rather than paying for them. As Tyler James Hill wrote: "If buying isn't owning, piracy isn't stealing":
If you'd like an essay-formatted version of this post to read or share, here's a link to it on pluralistic.net, my surveillance-free, ad-free, tracker-free blog:
Years and years ago I worked for a small software company that made niche products for a tiny, vertical market. My boss started doing the enshittification tango (though I didn't know that's what it was at the time) and I was so angry and confused. Why would he be intentionally making our products worse?
Now I know. And it's incredibly validating to have smart people saying that I wasn't wrong, actually, to be uncomfortable with the way the company was going.
Everyone in strive is swole as fuck.
Ram got an adonis belt
Chipp is stacked like a brick shit house.
Sol looks like a body builder instead of a scrungly biker.
YOU CAN GRIND MEAT ON ANJI'S ABS
Axl looks SORT of the same but he's got much broader shoulders and thicker thighs compared to the skinny ska kid he became which is weird because STRONK axl matches his og outfit which was RIPPED AS FUCK axl.
And then there's Potemkin.
How did he get bigger. No one knows.
Everyone went to the gym between the last game and strive and refused to come out until they had gains.
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I have a family friend who worked at our local Salvation Army headquarters as a a secretary. This particular office took all the Christmas donations for children in need, put them in a warehouse, and on a designated day the staff and their friends picked through them all, taking whatever they wanted. She saw people hauling away bikes donated for specific families. Some local children had hundreds of dollars of gifts donated in their name, and on Christmas they received three cheap things, items likely not even from the person who sponsored them.
My friend quit, and I’ve not given them a dime of my money since then.
I deal with a lot of agencies who provide disaster relief.
I used to say the Salvation Army’s disaster services were the one (literally the ONE) good thing they did.
They would come in, set up a canteen trailer, make and pass out hot coffee and donated food in a disaster, usually being one of the first agencies to get there and the last to leave.
Then I found out.
Every time they did this, regardless of if they were actually invited or deployed by the agency in charge (usually FEMA, sometimes others) they would SELF-DEPLOY. Meanjng they would just show up. Ok. That’s not TOO bad, sometimes agencies have to take initiative and get there before the red tape is sorted out. BUT. They, after they left at the end of the incident, they would send FEMA or the host agency a BILL. They used one or two paid employees (usually the driver of the truck and a supervisor); and many VOLUNTEERS, but they would bill for EVERYONE’s Labor at standard federal rates. They would bill for the food they distributed even though it was all donated by another agency or private parties. They would bill for the coffee they made and the supplies. Except they would use electricity from the shelter location, water from donations or from the shelter, and in many cases, they would get the coffee and industrial filters DONATED, but bill for them at retail prices.
The Salvation Army is also ass to the workers. A good number of people join it, naively thinking that it’s doing good, and end up leaving cynical and beaten down. The management is hostile, if not outright abusive, and demand some ridiculous hours of it lower to mid-level staff. Don’t support these people.
Also just for even more horrific context on the original twitter thread?
Salvation Army reached out to Milknmuffins and asked what shelter she’s at with the promise to address the abuse in it. She…ended up saying where she was. She was thrown out onto the street. It’s also all on Twitter.
They invited her to a personal talk so she could explain the situation in person.
And then they threatened her with a screenshot of a rape-threat made supposedly by her:
And then threw her out into the street while claiming she broke house rules that
So yeah, the Salvation Army is a bunch of entitled assholes that will treat the most vulnerable like shit if they dare try to do anything that makes them look bad
The “Fuck Salvation Army” posts are making the rounds again, so conisder this your reminder:
Do. Not. Give. These. Assholes. A. Single. Fucking. Penny.
*jigsaw voice* hello lock picking lawyer. you've made a name for yourself showing people how to break the law. but today it is you that will be- hey. HEY. KNOCK THAT OFF
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