Early this morning, we received an email from @namecheap.com that the domain neocities.org was being suspended because of a court order from New Delhi, India (a jurisdiction we don't operate in), which was for an unrelated court order about a sports streaming site on a different domain.
Our domain, neocities.org, was NOT listed in the provided court order document, but Namecheap took the report at face value and suspended the domain anyways, and told us "We have to resolve the issue with the complainant in order to have the domain unsuspended." As in, a legal firm in New Delhi.
Amazingly, we were somehow able to contact their office even though it's midnight in New Delhi, and they acknowledged that taking down neocities.org was a mistake and not what they wanted, and told me they are going to email Namecheap to try to get them to restore the site as well.
So the legal firm that sent the complaint -and- us are both trying to get Namecheap to unsuspend the domain, but as of this writing, they have not responded to any of the requests and we are trying all means to get them to escalate this to a higher priority.
At this point, we have no control over this, only Namecheap does, and Namecheap are the only people that can fix this mistake and unsuspend the domain. Until then, there's nothing we can do to restore service to the subdomain sites and the front site (the custom domain sites still work).
We are already on the phone with an enterprise domain management company and will be moving to a different registrar soon, but we can't even transfer the domain out of Namecheap until they remove the suspension, so either way we're still stuck for now waiting for Namecheap to do something here.
The internet is increasingly becoming dangerous to operate on because of crazy laws and orders like this. A bunk legal complaint in one country, which we aren't even based in, aimed at one alleged infringement issue, has just been converted into infrastructure-level damage against an entire platform
Please accept our apologies for this outage. We will be doing everything in our power to restore the domain and ensure this doesn't happen again.
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