Xuebing Du
Monterey Bay Aquarium
if i look back, i am lost
Today's Document
Three Goblin Art
AnasAbdin
#extradirty
DEAR READER
I'd rather be in outer space 🛸
cherry valley forever
sheepfilms
🪼
2025 on Tumblr: Trends That Defined the Year
hello vonnie
No title available
Not today Justin
KIROKAZE
izzy's playlists!
Cosmic Funnies
Alisa U Zemlji Chuda
seen from Ukraine
seen from Chile
seen from Singapore
seen from Malaysia
seen from United States
seen from Türkiye
seen from France
seen from Türkiye
seen from Germany
seen from United States
seen from Singapore
seen from United States
seen from Uzbekistan
seen from Uzbekistan
seen from United States
seen from United States
seen from United States
seen from United States
seen from Türkiye
seen from T1
@openaccessbpo
Delivering exceptional customer satisfaction is crucial for businesses aiming to thrive in a competitive market. Not only does it elevate th
It takes great planning to keep customers satisfied. Unfortunately, these efforts also include avoiding crucial mistakes that will ruin the experience with your brand.
Here are just some of the cardinal sins that kill customer satisfaction.
Open Access BPO VP Joy Sebastian recently spoke at a leadership workshop where she was among the BPO leaders who shared lessons learned during her two-decade industry tenure.
The workshop was organized by the Contact Center Association of the Philippines and held at the Asian Institute of Management in Makati City.
𝘗𝘩𝘰𝘵𝘰 𝘴𝘩𝘰𝘸𝘴 𝘚𝘦𝘣𝘢𝘴𝘵𝘪𝘢𝘯 𝘫𝘰𝘪𝘯𝘦𝘥 𝘣𝘺 𝘴𝘦𝘷𝘦𝘳𝘢𝘭 𝘮𝘦𝘮𝘣𝘦𝘳𝘴 𝘰𝘧 𝘵𝘩𝘦 𝘮𝘶𝘭𝘵𝘪𝘭𝘪𝘯𝘨𝘶𝘢𝘭 𝘤𝘢𝘭𝘭 𝘤𝘦𝘯𝘵𝘦𝘳'𝘴 𝘭𝘦𝘢𝘥𝘦𝘳𝘴𝘩𝘪𝘱 𝘵𝘦𝘢𝘮 𝘥𝘶𝘳𝘪𝘯𝘨 𝘵𝘩𝘦 𝘦𝘷𝘦𝘯𝘵.
---------- We empower our teams by fostering a culture of continuous learning through training and career advancement strategies: OpenAccessBPO.com/get-started
Happy Mother's Day to all the incredible moms and mom figures out there! Your love, strength, and endless sacrifices make the world a better place.
Today, let's celebrate you, superheroes who juggle it all with grace and still manage to keep us laughing. You deserve all the love and appreciation today and every day.
𝗠𝗲𝗻𝘁𝗮𝗹 𝗛𝗲𝗮𝗹𝘁𝗵 𝗠𝗼𝗻𝘁𝗵 serves as reminder for us to prioritize self-care and destigmatize mental health struggles.
This year's theme focuses on how our environment affects our mental health. From our neighborhoods and places of work and play to genetics, our surroundings can impact if, how, and when our needs are met, which affects our mental health. However, we can take steps to change our space and protect our wellbeing.
#WeSpeakYourLanguage #OAonMHM2023 #LookAroundLookWithin #MentalHealthAwarenessMonth
Open Access BPO joins the Muslim community as it marks the end of Ramadan. May Allah shower you and your family with sweetness this Eid al-Fitr.
We wish our Christian brothers and sisters an #Easter filled with hope and happiness.
May your family be showered with blessings from this day forward.
We wish bountiful blessings and safe passage to everyone in this week of appreciation and reflection.
Understanding, appreciation, and acceptance are virtues we, as people, have in spades.
Let's all be confident in expressing our identities and be respectful towards each other this 𝗖𝗲𝗹𝗲𝗯𝗿𝗮𝘁𝗲 𝗗𝗶𝘃𝗲𝗿𝘀𝗶𝘁𝘆 𝗠𝗼𝗻𝘁𝗵 and beyond.
Gender equality is a huge part of Open Access BPO's inclusive culture, which is why we recognize the importance of creating a workplace where everyone feels respected and valued.
JOY Vice President
While there's no lack of strong, brilliant women in her life, Joy identifies her mother and daughter as two of the most influential among them.
"My mama because she has always been very gung ho. She knows what she wants, and she perseveres to get it. She has been a very devoted housewife and has always taught us that family always comes first. And to this day, I always prioritize my family.
And my daughter Alyssa. She's blessed but practical. She is beautiful and smart, yet humble. She's strong-willed yet mild-mannered. She's very opinionated yet soft-spoken. She's her own individual and speaks her mind. She influences me because of how kind-hearted she is. And you know the choice that she makes, she can be very firm about it and indecisive about things. She, and my family, continue to be my inspiration to do better and be a better mother to them."
When it comes to her Open Access BPO family, Joy shares that she doesn't really set out to intentionally inspire others. But she does maintain a family-focused approach to being a leader: warm, relatable, and approachable.
"I'm very transparent with my team. Very candid with them. f anything I choose to always be accountable and comfortable with the decisions I make for myself, for my family, for my team, and this organization.
I don't interact with them with the purpose of inspiring them. All I can do is share with them how I handle certain situations when I know they’re in a similar situation. But I don't think I've done anything intentional to inspire them.
I think more than anything, I choose to be relatable to them."
When asked about maintaining a gender-equal organization, she says that she's confident Open Access BPO isn't gender-biased when it comes to developing employees.
"For me, we're not in a position where there is inequality. I think in other countries or more traditional companies, you see men dominate the leadership roles.
But I don't think we're in a position to address it, since it's not a glaring issue in our company. Look at our leadership teams. There is a good mix of men and women leading our teams."
REESE Reports Manager
When asked about the most influential women in her life, Reese names Open Access BPO Vice President Joy Sebastian for being an inspiration in her personal and professional lives.
"She has a wonderful personality. She's a great leader, a marvelous friend, and a nurturing mother not just for her kids but for the entire Open Access BPO."
And as inspiring woman leaders go, Reese also inspires and motivates her own Data Management team. She does so by sharing stories of her growth in the company.
"About 80% of the Data Management team are women. I usually share with them how I started and that everything is possible. You just need to have goals—small goals, small wins. With consistency and the right drive, you achieve whatever is in your heart or your dreams."
With women making up the majority of workers in her team, Reese says she can empower them by promoting work-life balance.
"The top trend is mental health. So, I proactively promote it to my team by encouraging them to work on having a good work-life balance. And I think Open Access BPO already has initiatives for that, with our nurses conducting regular webinars."
ZHAMIR Group Team Leader
Zhamir's mother is her biggest inspiration, with her unwavering strength and courage even in the face of a life-threatening illness.
"She proved that she is strong in her own ways when she dealt with cancer. She battled it with a strong mind, tried to be healthy and strong for us, and have a strong will to fight. For that she became my role model. I became who I am because of her.
Even if it's so hard for her, she continued going to therapy. Seeing her fighting and pushing herself even when she's feeling so weak, I think that's the turning point. And we told ourselves that she can really do this. She will fight this."
Zhamir inspires her coworkers just by being herself and sharing some of her life experiences with them.
"I am not trying to be someone who I am not. So, for that they're seeing my weaknesses and they're also seeing my strengths. They see how I struggle. But aside from that, they also see how I am managing or coping with those struggles and not just be defeated at the end of the day.
I am not sugarcoating it: my life is not easy. And my subordinates know that. I am like an open book to them. I think that's how I inspire them, because they know that how I got to this position was not easy."
She believes gender shouldn't be a factor in moving up the ladder in any office or community. She commends Open Access BPO for being a supportive and unbiased workplace.
"Aside from not seeing the gender of a person, we also look at their characteristics and their passions in life.
As a woman, progressing in your career can be so difficult, especially if you are competing with academically accomplished men. As you know in most companies in the Philippines, not having a college degree makes it so hard for you to move up and become a manager or a vice president of a company or even have your own business. But at Open Access BPO, those are not hindrances in promoting its employees. They look at what you can contribute to the company."
JAYNE Senior Recruitment Officer
Jayne's former boss earned the distinction of being one of the most inspiring women to her.
"She would assign tasks that I have no idea how to execute. Sure, the pressure was there but it always challenged me to step up my game. It really means a lot when someone believes in you and sees your potential. And one thing I learned from her: be a leader worth following.
And as a leader, Jayne shares that she takes on a gender-neutral approach in the way she inspires and manages her team.
"There will be no distinction between me being a woman leader and a man as a leader. I can show them that with hard work, clear career objectives, and perseverance, anyone can achieve anything.
Women can thrive and grow with hard work, determination, clear goals, and objectives. It is gender-neutral as long as you keep in mind all those traits. Anyone can accomplish anything as long as they put their heart and mind to it."
JANNIE Workforce Management & Business Continuity Management Senior Supervisor
Jannie says her mother's ability to balance work and family life made her the most inspirational woman in her eyes.
"She is the epitome of work-life harmony. She manages to find time for her family in spite of her busy schedule."
She shares that in her own way, she inspires other women in the workplace by being virtuous and encouraging them to follow their dreams.
"I can inspire others by demonstrating professionalism, integrity, and leadership skills. I can also encourage and support other women in the workplace to pursue their goals and aspirations."
Jannie says she can make a difference in the workplace by encouraging inclusivity and work-life balance. She believes that gender shouldn't be a factor in determining your growth in any community, and that holds true for her team.
"I can make a difference by encouraging an inclusive and respectful culture and supporting work-life balance initiatives that are advantageous to both men and women."
"Right now, most of the members of my Workforce Management team are women. It's not because we don't select men. It just shows that how we treat men and women are equal.… So long as you have the skills, talent, and passion, then you are part of the team. "
CHARI Group Team Leader
Chari was influenced by many strong women growing up. But her mother was the strongest of them all.
"[She] taught me that strength is not always about doing things you think you can't do or overcoming your fears. Strength is also knowing you don't have to fight all [the] battles thrown at you and [is also] the ability to distinguish what really matters in your life."
According to her, inspiring other women in the workplace can be done by getting to know them on a deeper level and appreciating their efforts and achievements.
"By knowing them more than just coworkers, you can understand how they are as employees. This gives me the light to know how I, as a woman, can be of an inspiration by sharing a slice of how it is for me being in the same shoes. Being appreciated and being recognized for who you are as a woman is one of the best ways of empowerment for me."
And she's grateful she rose through the ranks as a leader in the workplace because of her hard work and right qualifications. She commends Open Access BPO for making sure everyone's voices are heard and their contributions to the company are valued.
"I am very grateful to be able to open opportunities to everyone and to set the qualification standards based on their skill sets and performance rather than taking their gender into consideration. Everyone's opinions are also heard. We make sure to make them feel their contributions matter at Open Access BPO, regardless if they're men or women."
Meet some of 𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢's 𝗶𝗻𝘀𝗽𝗶𝗿𝗶𝗻𝗴 𝘄𝗼𝗺𝗲𝗻 𝗹𝗲𝗮𝗱𝗲𝗿𝘀 in this year's Women of Open Access BPO project as they talk about the women in their lives who empower them and their inspiring stories.
Open Access BPO joins the Muslim community in observing the beginning of Ramadan.
May the grace of Allah be with everyone.