Logistics and Information Technology
A process which used to make plan, implement the plan, control the flow of goods effectively and efficiently and storage the goods, services and other information from starting point to ending point to meet the customer requirements is known as Logistics.
A process of buying and selling a product with the help of internet and other technological application is known as E-commerce. This will be completely B-2-C. This process is customer centric process.
A logistics process or operation is happening via internet is known as E-Logistics. Best examples of E-Logistics are Amazon.com, Flipkart.com and WalMart and So on.
The main aim of E-Logistics is delivered the right product in right quantity at right place and in right time to fulfill the customer requirement. Customer satisfaction is main aim in E-Logistics.
Traditional Logistics Process:
Earlier day’s product or material is delivery happened in specific order. It consists, initially raw material is moving forward to key supplier then after that it delivers to manufacturer where product is ready to serve customer. After manufacturer, ready product/material is delivering to Distributor. After distributor, it delivered to retailer and finally it reaches to the Customer. The information flow is vice versa of the Product or Material flow known as reverse Logistics. In logistics industries Communication plays an important role.
Today’s customer demand scenario:
High speed delivery at any location
Complete flexibility in order process
Tracking of product/Material
Easy and Flawless product return system
Major difference between E-logistics process and Traditional logistics process:
Process involved in E-Logistics:
Online Check product availability
Shipment arrangement process/Tracking
Insurance/Security for product
Direct contact with end customers
Return process/feedback process
Various options for handling E-Logistics:
Outsource from Third Party
Software process used in E-Logistics:
Cloud Computing for Data base management
It provides speed to market
Increase efficiency to process
Customer centric approach
Easy flow of communication
Track and Trace your product/material or service
Worldwide trade management
Use of Information Technology in Logistics system has given birth to E-Logistics. Customer centric approach has increased in E-Logistics due to which transparency increased in processes as well in business. Due to E-Logistics, geographical limitation is getting eliminated and hence generating new business becomes smoother.
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