Social Media, Cyberbullying & Online Harassment (Week 11)
For my final blog post, I will be exploring the role of social media platforms in cyberbullying and harassment, focusing particularly on how this ties into being a good ‘digital citizen’ and the responsibility that extends past the social media user to the platform itself.
Harassment online – some definitions
Despite the fact that scholars have been looking into cruelty and meanness for decades, there is no universal definition of bullying (boyd 2014). Some definitions focus on aggression, repetition and imbalance of power, while others encompass “every act of teasing” (boyd 2014, p. 132) (this article goes into more detail on various facets of bullying). The same may be said of online harassment, definitions of which can range from name-calling and use of pejorative language, to doxing (posting someone’s personal details online) and death threats (Marwick & Caplan 2018).
In 2014, it was found that 73% of adults experienced harassment online, while 40% personally experienced it (Duggan 2014).
source: https://www.pewresearch.org/internet/2014/10/22/online-harassment/
Yet an interesting difference may be found in how teenagers view bullying, as opposed to their parents or the mainstream media. In a study which involved extensive interviews with US high school students, danah boyd (2014) and Alice Marwick found that teenagers often saw a distinction between bullying and ‘drama’ – drama was different in that it allows the opportunity to respond and does not “automatically position anyone as either a target or an abuser” (boyd 2014, p. 138). In fact, creating drama was seen variously as a way of achieving attention, relieving boredom, or redirecting anger.
The role of social media in bullying
One of the particulars of abuse on social media is its visibility and ability to spread rapidly – where such occurrences might have previously been contained within a limited group of people, they are now open for amplification by others (boyd 2014). It must be noted that although this can increase the emotional pressure on targets, it has been consistently reported that teens experience greater stress when bullied at school (boyd 2014). One of the factors here could perhaps be linked to proximity in schools, which not only allows for physical bullying, but also reduces the ability for victims to distance themselves from the bully and their actions.
Another factor to take into account is the relative anonymity of social media users (if they choose), which can make it difficult to charge offenders.
Who is to blame?
The idea of the good ‘digital citizen’ suggests that as social media users, we are each responsible for our own behaviour. This is definitely true and we should be mindful of how we interact with other users, however such a narrow definition fails to observe how government and other institutions, as well as platforms themselves, shape our behaviour (Milne 2020).
Government and educational institutions might set certain rules and guidelines that govern how social media platforms may be used, as well as set out procedures for cases of misuse. For example, the Criminal Code Act 1995 deems it an offence to “menace, harass or cause offence using a ‘carriage service’ … [or] to make threats to kill or cause serious harm to a person” (eSafety Commissioner n.d.). A ‘carriage service’ could refer to mobile phones, landlines and the internet (including emails and social media).
The eSafety Commisioner also has a variety of resources available for reporting and dealing with online abuse:
source: https://www.esafety.gov.au/
The architecture and affordances of (ie. ways of using) platforms also shape our behaviour – examples of this can include algorithms, which play an important role in deciding what we see and don’t see. It is easy to picture these as objective and rational systems, however they are inherently political, if only by preferencing one type of content over another (McCosker 2016).
#IAmAWitness
Social media has been quite often condemned as the driving force behind bullying and harassment, however it can also be empowering, as with the case of the ‘eye’ or ‘I am a witness’ emoji, which seeks to encourage the silent witnesses of bullying to speak up. Whether it was effective or not is up to debate, but it was used 29,000 times across just Twitter and Instagram alone (Shorty Awards 2016) (read more here).
Final Conclusion
While it may be tempting to get caught up in news about the detrimental effects of social media (which definitely do exist, as explored throughout this blog), we must not forget how social media may also be a force for good. Notwithstanding the power of external organisations and social media platforms, we too are involved in shaping what it means to be a good digital citizen, whether this is through our content choice, a simple word of support or mass protest.
A final thank you to everyone who has taken the time to read these posts!
References
boyd, d 2014, It’s complicated – the social lives of networked teens, Yale University Press, New Haven
Duggan, M 2014, Online Harassment, Pew Research, viewed 30 May 2020, <https://www.pewresearch.org/internet/2014/10/22/online-harassment/>
eSafety Commissioner n.d., Adult cyber abuse, eSafety, viewed 30 May 2020, <https://www.esafety.gov.au/key-issues/adult-cyber-abuse>
Marwick, AE & Caplan, R 2018, ‘Drinking male tears: language, the manosphere, and networked harassment’, Feminist Media Studies, vol. 18, no. 4, pp. 543 - 559
McCosker, A 2016, ‘Managing Cyberbullying – The Three Layers of Control in Digital Citizenship’, in A McCosker, S Vivienne & A Johns (eds), Negotiating Digital Citizenship: Control, Contest and Culture, Rowman & Littlefield, eBook Collection (EBSCOhost), pp. 21 - 40
Milne, E 2020, ‘Digital Communities and Trolls: understanding social media conflict’, MDA20009 Digital Communities, Learning materials via Canvas, Swinburne University of Technology, 27 May, viewed 27 May 2020
Shorty Awards 2016, I Am A Witness Emoji, Shorty Awards, viewed 30 May 2020, <https://shortyawards.com/8th/i-am-a-witness-emoji>















