Quick Surveys

Everything you want to know about quick surveys: tips, trends and more.

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Planning A Family Reunion, Yikes! Or Is It?

Every few years, a family comes together in one location to see everyone and catch up. The process of this set up though, is not an easy task. No one really wants to plan it, getting everything done to suit everyone’s needs is nothing short of a challenge. If only there was a tool to gather all these needs, desires and requirements quickly and easily.

You have the elderly who want to be somewhere cool. You have the children who want a pool and the infants who need a stool (am I getting carried away?!) and lots of games. Then there are the adults who just want to take a nap. So how does everyone get what they want?

Let’s not forget about location. Should it be in the country, city, somewhere in between if there is such a place? Some say to go abroad, others want a cruise; be it land, water or air, this is no longer a fun occasion. 

Is it really possible to figure out what the majority want, what they need and what is in the budget?

Has anyone thought of doing a quick survey? Think about it, all the options right out there, and the majority’s vote will be the next family reunion. Budgets, places, things to do, all of it can be figured out in just a short quick survey. In fact, at Qrvey, they have a template specifically for family reunions! You can use the same one for planning any trip with a group of people--actually.

Not everyone will win but at least they have a chance to speak their minds, and for the organizers, the answers are all in one place. A quick survey can make it all happen easily.

It’s a nice thought, a family reunion without much drama? It can happen, try it and see.

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Quick Surveys Making Group Projects Easier

Have you ever had a group project where everyone’s opinions were not heard? Did team members just give up or went along with everything because they didn’t think they had much to contribute? Did it become difficult to work with each other?

Every group-project has some logistics that need to be squared away before anyone can even start working on anything. Things like when or where to meet, timeline, or task assignment are logistical matters that groups must figure out before starting their work. Sometimes conversations around these very issues take an hour. Much more time than should be allotted to it.

A simple asking and answering platform—a quick survey platform can eliminate all the confusion. Quick surveys can make the process more efficient as well. Let’s say that you have a group presentation and there are three roles, someone to work on the power point, someone one to work on the video, and someone to work on the written portion. What is needed in each role? What is needed in all of them? Who will do what? Making a quick survey to see who is interested the most in a specific role and to know what it entails can help take out conflict. Teamwork just got a lot easier and everyone is heard.

Now this might not solve all your problems but it certainly doesn’t hurt to try it, right? A quick survey allows you to organize, prioritize, it gets everyone involved. The productive feedback from quick surveys will make group projects run most smoothly. So the next time you are working on a group project and there is some dispute or lack of volunteering, make a quick survey to see who will do what. It can help get the job done!

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Quick Survey Goes Social

You are planning a birthday party for your significant other; on top of that, it is a surprise birthday party. You’ve been contacting their closest friends and family members to see who can do what and when, but all in secret. Talk about a highly sensitive operation! How many times have you had to go back through endless texts, emails or Facebook Messages to plan this party?

What if you and everyone else involved can share their open times, and what they can do, easily in one place? John can get the ice and be at your house by 5 pm. Martha can get the cake and candles. Sam will take your significant other to the movies until 6 pm. All can be seen in this one place, clearly-stated. Wouldn’t that save you and everyone else from getting a headache and carpel tunnel looking through countless past correspondence?

Quick surveys are a great solution to streamline planning, by pooling together results all in one place; but which tools allow you to share real-time results with respondents?

Qrvey’s sharing feature allows creators to set their quick survey’s results privacy; selecting “Social” allows all participants to see everyone’s answers. So you can create a qrvey that allows you and the rest of the party to see who can get the drinks, who can help you decorate the house for the party and so forth. Group party planning at its finest!

Everyone involved has access to see the results, so you no longer have to analyze them and then assign roles; people can look at the real-time results before they answer themselves and contribute in a more thoughtful way, which leads to actually getting the job done better & faster.

Surprise parties will be so much easier – but don’t forget about planning for a group vacation, a reunion, or anything really that involves several participants. Qrvey nicely organizes results for any collaborative use case. Here’s a short video showing it in action and see how simple it is. 

Live your life hassle and headache free by using the free Social option. Happy planning!

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Quick Surveys For Life Decisions

It's fairly common to come across surveys in the business world. A conference organizer may send a survey out to find out which session ranked as most valuable to attendees. In a large enterprise, surveys may be broadly sent to collect candid feedback on team dynamics or company leadership.   

Surveys are an excellent means for collecting information to help make decisions, but why are they frequently utilized for business decision-making yet not in people’s personal lives? 

Surveys often seem too heavy-handed for personal use. It seems like overkill to send a survey to friends, asking 20 questions related to their week’s schedule and plans for the weekend. 

But, what if those surveys were quick? Wouldn't quick surveys be more palpable for planning a get-together? or even a slightly-larger event like a group vacation?

According to AppSumo Founder Noah Kagan, it’s easiest to make a decisions when: 

there are a limited number of choices;

there is a limited amount of time to make a decision; and

only three people’s opinions are considered.

It seems like based on those tips, more of us should be using quick surveys for personal decision-making. A quick survey inherently has less questions than a long, boring survey, so you will naturally limit the number of choices being considered when making one. Surveys also gives you the control to share the decision-making with specific people (perhaps three, as Noah suggested, or a few more if you’re planning a collective trip), so you don’t complicate the process with too many opinions. Also, surveys often offer the option to set a deadline for collecting responses, which can help get you to that final verdict faster! 

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Why the Quick in Quick Surveys Actually Matters

“Super quick survey on your experience” read the email’s subject line. It really sounds like a broken record by now. The first thing that goes through my head is sheer, rampant skepticism. “Now really?!” And it doesn’t even take more than two clicks to realize that “super quick” was either a blatant lie, or it was in a space-time framework from another planet because, my dear friend, 20 minutes and 30 questions are not what I consider to be “super” or “quick.” In fact, it is quite disappointing and very long. 

Why does it matter for the survey to be quick anyway? 

 1- Time: Well for one thing, our lives are getting more fast-paced than ever before. We don’t have time for long and tedious. It only ruins the customer experience if your business is handing out these long surveys anyway. 

2- Responses: When a respondent sees that a survey is taking too long, they may abandon it. Or because they know your surveys are not really quick, they just may not even click on the link to take it. And a survey without responses, is just useless. 

3- Quality: If the survey respondent is tired out by the length of the survey, it will lead to lower quality results. They may just click through to put in some response so they can get the experience over with. Their attention may wane by your 34th question, and they may not even read all the answer choices before choosing. I always wonder if the survey writer’s attention also decreased when she was writing the survey!

These are the three compelling reasons I can think of quickly for quicker—and I mean truly quick—surveys. Can you think of any other ones? (Could I have used any additional form of the word quick in this paragraph?!)

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Stripping Down to Quick Surveys

Efficiency = productivity, so it makes sense that individuals benefit when they use tools that speed up otherwise time-consuming activities.

We've all seen the memes that poke fun at long-winded meetings: "I survived another meeting that should have been an email." People prefer to connect digitally, to save time, optimize workflows and force others to get to the point.

We've seen the rise of full-featured productivity tools for the office (BaseCamp, Slack, HipChat) but I wonder what gains would come out of a streamlined app that just focused only on quick surveying.

Surveys are different because they demand the creator to drill down to the exact questions that need to be addressed. They also provide benefits because answers are delivered to one place — which is great for seeing aggregated results or having a point of reference in the future.

At the end of the day, all of these robust collaboration solutions are facilitating the asking of questions; why not just strip these tools down to that core function and make things ever quicker?

"Harvard Business Review estimated in 2012 that workers who rely on interactions can expect a 20-25% increase in productivity if they use collaboration tools. Social collaboration generally speeds up many of the little things that slow us down in the workplace, such as getting permission to go ahead with a task and asking quick questions (and having the answers recorded for reference later), but it also provides a real-time overview of the activity of the company as a whole, enabling people to visualize the entire enterprise, not just what’s within their primary sensory capabilities." From ReadWrite.com

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Enhancing Digital Comment Cards: 2 Necessary Features

"Keep[s] the digital comment card from feeling like a pointless exercise for the customer. Everybody likes to feel like they’ve been heard." From Social Times.

The digital comment card has become  commonplace in our everyday lives. Enhancing them will not only add to your brand's affinity, but also empower your customer service representatives.

Customer experience should not be taken lightly nowadays. With public displays of affection and aversion easily publishable via social media, companies need to be more attuned to the experience they facilitate.

Digital comment cards come best in the form of a quick survey. Quick surveys that capture the pulse on your customers need two major components:

Capturing customer sentiment efficiently [think truly quick and easy]

Providing results in a meaningful and accessible form to customer service team

The capabilities of digital comment cards should not end at just capturing sentiment. They must follow through to provide your customer service team meaningful results they can understand without needing to use a spreadsheet application, e.g. Excel or Google Sheets.

In choosing the survey application your product or service uses, make sure it addresses both components to the fullest. The survey must be quick and not take the customer's time. For example, Qrvey offers guaranteed quickness in their surveys because timers are counting seconds for how long it takes to respond. This establishes accountability for the survey-creator and increases the trust of the respondent.

Survey applications must provide robust results for your company's customer service team to easily understand. There are far too many companies out there that focus on capturing information but leave you hanging when it comes to understanding and acting upon the valuable results.

Keep an eye out for this balancing act when choosing the tools for your digital comment card. Make sure your customer continues their pleasant interaction with your company until the survey ends. Also, make sure your customer service team are not left puzzled at the data they've received and can act upon it easily. All this to make sure your customers feel heard.

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Long Survey Fails; Quick Survey Wins

"Everyone knows that we have very short attention-spans, except for the people creating these surveys. Even really smart companies like Disney are asking too many questions. I got one for a trip we took to Disney World which was far too in-depth – 30 questions later I stopped, closed the browser and deleted the email." Thompson quoted in “How Service design helps travel brands woo seemingly irrational customers” This scenario happens far too often. A lot of companies totally miss the boat on not just our attention spans, but also on our willingness to spend time for a favor. Let's face it, filling out surveys is essentially a favor. We are often begged and pleaded with to complete a survey. If we find it within ourselves to complete a survey one day, the worst thing that can happen is we find ourselves, half and hour later, still clicking through and nowhere near done. This is where we can say surveys fail.

How do we solve this problem? We solve it by restructuring surveys to match the needs of the survey taker while all along collecting what the survey creator needs: results. Quick micro-surveys have proven effective because of their short, quick nature. They are just a few questions. Qrvey offers an application for quick surveys that are designed to be short and thus more pleasant to take. Catering to the short attention span of those you want to survey will get you more responses and hopefully, unlike Thompson's experience, no more browser quitting mid-survey.

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Using Quick Surveys To Tap The Unexpected Advisor

Surveys are often used to gain insight on the interaction(s) shared between a brand and others. Questions may be asked to better understand: how customers enjoy particular services; how the public perceives a brand in comparison to competitors; or how employees feel about company culture and policies.

Asking pointed questions through quick surveys helps to uncover the hidden motivation behind certain behaviors. For instance, someone may stop shopping at a retail space for a variety of reasons — loyalty to another store, satisfaction with a different buyer experience, frustration from bad customer service or just apathy.

Information gathering begins to allow companies to attribute change to specific sentiments. But are companies overlooking seemingly unrelated perspectives that, surprisingly, impact business?

Take Virgin Media, who made a "rejected candidate survey" to touch base with candidates that weren't offered a job with the company.

At first, the hiring process seems unrelated to buying behavior, but Virgin Media revealed that poor recruitment experience translated into abandonment of the brand & company all together; as this Fast Company article states, "your company's reputation among consumers intersects with its reputation as an employer."

So, start to get creative with quick surveys and look for unanticipated crossover across all types of brand or company interactions.

Making sure an unfavorable situation — like not extending a job offer or firing someone go  — goes as painlessly or as positively as it could, and use surveying to tailor, tweak and improve these — and all — experiences.

"When you show candidates you care, they’ll return the love. When you don't, they'll probably respond in kind. Ultimately, what holds true in customer service applies in recruiting and hiring, too: It costs more money to get a new customer than to keep an existing one. Mind your job candidates, and your bottom line will show it."

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Breathing Life Into Surveys With The Quick Survey

"Personally, I don’t agree that surveys are dead. In fact, I think that they are very much alive. Yes, there is probably quite a lot of survey ‘fatigue’ amongst many customers but there are also some other underlying causes that explain the poor performance of many customer surveys." (Quoted in Forbes.com)

When the Chief Marketing Officer of a customer experience company proclaims that surveys are a tool of the past and as such no longer effective, you've got to do a double take. She has a point mentioning the decline of response rates for surveys going down to as low as 2% in some cases. However, it is important to take into consideration the quality of the surveys discussed. Yes, long, inefficient surveys that require desktop access are more or less dead.

The reason surveys have suffered is not because people are less inclined to voice their grievances or give feedback. In fact, the quickest glance at social media websites leads us to believe that people are more inclined to voice their opinions. The issue is finding a good medium that encourages participation.

Quick Surveys that are designed to be under a minute, painless and convenient present a desirable tool for feedback. The desire to give feedback is very much alive. The right way to ask for it needs to be found.