Ranks Model - Sprint vs. Verizon Commercial
In this ad, Paul, the main actor in the commercial, starts off with a jab at Verizon, using one of their many well-known slogans. The one he uses was a household phrase, one that almost everyone knows and can connect to Verizon. This ad was very effective because Paul was actually the start of Verizon’s “Can you hear me now?” slogan. He’s the actual actor from the first test launch of the commercial. This really capped off the entire ad, especially if you were someone who saw Verizon’s old ad of him popping in and out of random places asking, “Can you hear me now? Good.” to emphasize how good their network really was. Sprint really went all out on this ad by stealing away Verizon’s actor/slogan, and even topped off the whole thing by comparing nothing but rates, percentages, and pros over Verizon in the ad. It was almost like a huge -for lack of a better visual- middle finger to Verizon. They spent a lot of time bashing the other phone company, all while showing why they considered themselves superior. At the end of all this, they ended on a question, which really brought the ad full circle using repetition. When he asks, “Can you hear that?” It’s like a challenge, as if Sprint wants Verizon to try and top them, which (if they get riled up easily like many competitors do) they will. Or at least try to.
In this ad, Sprint really stresses the fact that their network is better by downplaying all of Verizon’s attributes, ones that they say they’re better at. They address both companies, but stress one as better and downplay one as inferior to them. For example, he repeats the fact that even though it’s a 1% difference between the two of them, Sprint is better because it’s more affordable and so many others are making the switch. They use a form of facts that addresses both of them, while putting one of them (Verizon) down.
In Mike Turner’s blog post about this theory, he explains it more by breaking it into four smaller parts: protection (keep the good), acquisition (get the good), relief (get rid of the bad), and prevention (avoid the bad). He explains that when companies use this theory in their advertisements, they intensify their good, while intensifying the competitor’s bad and even downplay their own bad, downplaying the other’s good (Turner 2015). Sprint definitely uses this in their ad, making Verizon seem like a second best while they reign in first. They definitely use Verizon’s name to their advantage, not completely bashing them into dead last, but using their popular name to hype up their own company. They explain Verizon’s abilities, but then twist it to make their own stats seem more impressive. They give both sides of the “plan” to the audience viewing the ad, but definitely become biased towards their own product.
Sprint is really going all out with this ad to try and break free of the feedback surrounding their service, which hasn’t been great. They stole Verizon’s “Can you hear me now?” guy, use diversion by spouting facts and stats that go over our heads to make them seem impressive, and use the words “everyone is switching” to make it seem like you need to, too. They’re using confusion, as well, telling us things that we either don’t know enough about and making it seem like it’s a good thing like “we’re only within 1% of Verizon now,” which raises questions like “within 1% of what?” or “why do I care?” (Turner 2015). They’ve certainly biased this whole ad around themselves beating out Verizon at their own game, while completely ignoring all other popular phone carriers like AT&T, T-Mobile, US Cellular, etc. They aimed this ad specifically at Verizon and that can either hurt them or help them. This can hurt them because they’re confessing that Sprint thinks Verizon’s service is their biggest competition, aka the best in the business (if you’re willing to pay), which can drive their customers elsewhere if they’re not completely on top of everything they’re promising with their plan. This could also help them, though, by showing that they can offer almost the same service as Verizon, but with a much smaller price tag.
No matter which way you look at this ad though, you can definitely tell that Sprint is using a perfect example of Rank’s Model. They display many of the signs of the framework, from stressing/downplaying facts to diversion and confusion. They’ve outdone themselves in my opinion, but if they really want to compete in the big leagues alongside Verizon, they’re going to have to keep all their promises.
In this ad, they use repetition by using the phrases “Can you hear me now?” and “Can you hear that?” They also use association in the ad by showing your their logo, something you can pick out and know is from them. The slogan is also a form of this because if I asked anyone who has ever watched T.V. if they “Can hear me now?” they’ll understand the reference. The composition of the commercial has the guy holding a phone, which goes with a phone commercial. He’s also walking fast, like he’s going somewhere, which everyone can relate to.
Also in this ad, they downplay using omission, or half truths. They only target Verizon, no other phone company. They also only focus on the positives, downplaying Verizon’s own features in the process. The commercial also uses diversion, bringing up the “1%” but not what that exactly means. Sure, they say “we’re within 1% of Verizon, but what exactly does that mean? They also use it by having the guy from Verizon talk, which kind of throws you for a loop as the commercial begins, diverting your attention. Lastly, the ad uses confusion to disorient the audience, so they don’t look too far into the ad. They throw a bunch of numbers at you and say “1%” which sounds great and all, but if you really think about it, what does it mean? They start to use words that the audience may not know, in order to make it seem like they’re better than the competition. Glazer defines it as building a profile that conceals, but shows off, each balancing and depending on each other (Glazer 2012).
Glazer, J., & Rubinstein, A. (2012). A Model of Persuasion with Boundedly Rational Agents.Journal of Political Economy, 120(6), 1057-1082. doi:1. Retrieved from http://www.jstor.org.ac.ezproxy.switchinc.org/stable/10.1086/669160 doi:1
Turner, Mike. (November 17th, 2015). Hugh Rank’s Model of Persuasion Analysis. Get Results. Retrieved from http://getresults.org.uk/hugh-ranks-model-of-persuasion-analysis/