So we've chosen an accounting software that will work for us (receipt scanning and OCR, free, option to hire book-keepers and accountants, automatic link to credit cards and banks, invoices, and potentially handling of payments for a reasonable fee).
We need a CRM to keep track of: (0) Leads (1) Sales (2) Mentors (3) Investors.
One amazing feature which I think we should have is auto logging of calls. That way we can make statistics on the conversion rates of our own sales and learn from previous winning calls. Here are the main contenders:
has API but It seems too manual, UI a little old, reports not very insightful, and no phone-calls from the platform.
Seems bloated and has too many things. It seems to work for larger orgs.
has API, good UI, shows you conversion rates of all steps (for ex. how many emails, calls, meetings does it take on average to sell a lead to an installer), iphone + android, google cal+drive+contacts integration, multi-currency and language. We can define pipelines for different things (customers, visitors, investors), and set goals (x sales/mo). It's very easy to customize (for some examples see http://support.pipedrive.com/customer/portal/articles/1368004-the-list-view)
problems: Call times and outcomes need to be manually entered from the phone (no call from browser). The Android App is clunky and unresponsive.
has API, modern UI (perhaps a little confusing), shows conversion rates, statistics, funnels, etc. iphone + android + browser calls only in the expensive version ($125/mo&user). You do have to pay for the Twillio calls (at $0.02/mn). Email integration, nice reports (only flexible categories and sections in the expensive version).
pbs: potentially expensive, or otherwise ($90/mo) misses call features.
has API, modern UI (simple), mailgun for email integration. I have not been able to find reports (or an easy way to access statistics, conversion rates, funnels, success of different people, etc. It could be done with the API, but of course it adds work for us.). Here's the reporting available apparently, http://help.close.io/customer/portal/articles/965948-reporting http://cdn.appstorm.net/mac.appstorm.net/authors/jamescull/Screen-Shot-2013-06-09-at-2.06.05-PM.png They did have great and responsive customer support to their credit.
pbs: potentially expensive. + It does't support linux, so anytime I need to make calls, I need to start a virtual machine, load the OS, start the app (and I suspect I'll be making a lot of the calls). One model for all (no matter if it's mentors, investors, leads or data), and no iphone + android + linux integration.
flexible, ok UI, very good integration with other tools (contacts, mailing, etc). No phone.
Pipeline Deals, $24/user&month -> $48/mo
API, google apps, easy customize (but not as easy visualization as pipedrive or base)
Less Annoying CRM, $10/user&month
(no phone integration, ok interface, can define own pipelines)
simple ui, iphone+android, customizable lead pipeline, conversion statistics, extensible and API. No tracking of calls.
Agile CRM, $9.99/user&month
This one seems to have a stronger focus on integrating with A/B testing, mailing campaigns, newsletters, and measuring their impacts directly on the CRM. No support for calls from the platform and no mobile app.
Eventually our top requirements were:
We can easily track conversion rates & do reporting
We can adapt the pipeline to our needs
easy integration (email, contacts, API, newsletters)
For these requirements, both Base and Pipedrive are equivalent. However the pipedrive android app currently sucks (Quick, Pipedrive, go improve it!). It crashes, doesn't work well, doesn't log calls, etc. So essentially (at least for me) it's manual entry of phone calls on the web.
The big strengths of Base are:
OS + platform independent
Phone logging of calls (and recording of calls, so we can hear them again and learn from our mistakes)