Review-United Newark (EWR) Polaris Lounge
Iām generally impressed with EWR Polaris Lounge. Thereās plenty of room and itās never too crowded at any one time.
Arrived at the lounge at about 3:30PM for my 6PM flight, I scanned through the buffet and made my way the Dining Room. There were several empty tables and the waiter let me pick where Iād want to be seated.
The table was properly preset with the Menu on top of it. The server came and took my order, whatās impressive here, she was attentive and the service was personalised to all of the guests. She explained in detailed the timing it would take to prepare each course, and recommended suitable drink pairing for the it. Upon request we can have all courses and drinks to be delivered at the same time or to have it on demand. Which is a good option if your timing is limited.
It was actually good, but the portion for me, is too small. The server saw my face when the food arrived, and proactively offered if Iād like to have the burger as well.
The New York Trio. Personal favs of mine now, I wasnāt planning on ordering dessert , but did it anyways, at the recommendation of the server.
I couldn't eat anymore after that, and head to the shower, unfortunately, it was fully occupied, with 40mins wait time. .At first, I didnāt mind, and waited at the sleeping suites. There were several suites, and at each suites, there were pillows, blanket, water bottle, chocolate, ear plugs and speaker that gives out soothing nature sounds to help you sleep. The staff offered if Iād like to have the warm blanket, and he came back with a very comfy warm blanket in no time.
I took about 25mins deep nap, and decided to ditch the shower and head to the gate instead since I didnāt want to cut it too close for my next flight.
1. Major Improvement in service over all
5. Unlike SFO Polaris Lounge all facilities are within the same floor
2. Realistically you wonāt get to experience all of the offering in one visit
3. Ratio of server to guest are poor, hence, service is slow.
1. Always reserve the shower first as soon as you arrived, if youāre planning on using them.
2. Donāt hesitate to request for your next meal when youāre ready, more often, the staff were hesitant to clear your table unless asked.
3. Pick your choice either the Dining Room or Buffet. I find the buffet weāre mediocre at most.
4. Keep low expectations, and youāll be surprise at the nice gesture of the staff and that way youāll leave happy.
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