So before analyzing, before classifying, before thinking, before trying to 'do' anything-- we should listen. Categories and classifications play a large role in the institutions of mental health care for veterans, in the education of mental health professionals, and as tentative guides to perception. All too often, however, our mode of listening deteriorates into intellectual sorting, with the professional grabbing the veterans’ words from the air and sticking them in mental bins. To some degree that in institutionally and emotionally necessary, but listening this way destroys trust. At its worst our educational system produces counselors, psychiatrists, psychologists and therapists who resemble museum-goers whose experience consists of mentally saying “That’s cubist! . . . That’s El Greco!” And who never see anything they’ve looked at. 'Just listen!' say the veterans when telling mental health professionals what they need to know to work with them.”
Johnathan Shay, "Achilles in Vietnam," 1994.








