New (made up) rules
After talking with someone a couple times who told me that I could count on her, she decides that there’s a new rule that I can only talk for 10 minutes because I’m a “regular”. She then tries to convince me that all the lines do that.
No, they don’t..
In fact, I bet even her line doesn’t do it. I would bet that if I called that line again, her co-workers would give me the same amount of time.
She was aggressive and nasty, asking if I had a therapist. When I said no, she asked me if I was going to harm myself. That’s a BS question. I had told her multiple times that I wasn’t ever going to harm myself. But she was in an ugly mood.
She told me in an ugly way that she didn’t think she was helping and that I didn’t even know what I was looking for, I told her I thought she helped in the past, and I had rated her a 5.
Her whole tone and attitude shifted and it was like she was a different person. A complete shift.
But by then, she had shown her true colors. She doesn’t care at all about callers. She cares about how they make her feel. If they don’t make her feel the way she wants, then she won’t help them or make up rules or enforce rules that aren’t necessary.
I’m sure that someone would back her up if I questioned this new made up rule. But I’m also pretty sure it’s not enforced on anyone else. New “rules” pop up all the time when even one call taker doesn’t get what they want. And administration almost always takes their word for it. And you can easily get banned for someone else’s bad night.
That’s how dysfunctional some of these lines are.
