I am customer service rep for a huge international enterprise. I handle customers based in North America. I take around 50-55 calls a day. I have been working here for a long time and each day every call I take has snarky little racist comments about Asians being dumb, having funny accents … you know how it goes. Irony? It comes from Asians themselves and people who have been a victim of racism throughout history. There are 1-2 exceptions but there is always this “your accent is so weird, can I talk to someone in US.” I try not taking it personally because that’s how they have been raised, it’s more about their upbringing than my accent. But today I got a call, from John. John had some trouble with his product and wanted to return it and I did my usual work. He had some questions and I was trying to explain everything to him and I knew he was not able to understand my accent but he was so sweet about it. I literally was in tears by the end of the call because no body has been so kind to me on call, he was the first person who did not pass a racist comment or abused my ethnicity, he did not even mention it. He was so polite, he would say okay and then ask the question in a different manner so I won’t feel bad. He said, honey you have been very helpful I wish the creators of the world bless you and your family. I know John will probably never read this but 2 years in this industry he was the first American who was not racist and abused my ethnicity. He was the first person who did not make an extra effort to prove he is superior because he belongs to a certain country. Thank you, John I hope you stay healthy and have a lovely life.
