#discord support

[no1sycaterpillar]

hey guys, life update: I fell for that false report scam on Discord on a late Tuesday night so I cannot access my account since the scammer enabled 2FA on it!!!! which for some reason I did not setup prior to this situation.

I made a support ticket when I immediately realized that I had been bamboozled and the Nelly bot instantly responded to my emails. other than that, support has been silent.

I think I have plenty of evidence to (hopefully) help with retrieving my account, including:

my account’s profile

legacy username badge

account creation date

screenshot of the message sent by a hacked friend that included the fake email w/ the scammer’s username

my email associated with my Discord (which is also attached to the support account I made to submit my ticket (I enabled 2FA on my support acc))

even though Discord’s support team is infamous for usually taking forever to respond to tickets (since they get thousands daily) and tend to do jack shit, I am very scared about this situation, but hopeful that I’ll get my account back at some point.

I’m making a post about this because I need to get this off my chest since I’ve been pissed these past few days, and to raise awareness of a scam that has been on Discord and other platforms (such as Steam and Reddit) for the past few years.

[nem1men]

I NEED HELP WITH DISCORD!!!

This is just a portion of my currently open Support ticket with Discord. Instead of helping me re-secure an account that I STILL HAD ACCESS TO ON MY PHONE, they instead disabled it and ARE NOW PRESSURING ME TO FULL DELETION.

This is an account I've had since they first started Discord a good 10 years ago. This account has my entire relationship history on it which is desperately needed for my UK spouse visa renewal.

Explanation that I copy pasted from one of my posts: A "friend" of mine [aka she got hacked first] asked me to join in for a game called Escape from Ruin, and it looked legit cuz 1 she didn't send any links and 2 they spoke like my friend. I clicked the thing that pops up on the side of discord showing when someone plays a game to download it directly from the website and again, looked legit af. When it didnt load up after installing it and Firefox automatically closed, thats when I realized something was wrong. Discord then got fucky [cuz they were hacking it] and I had to scurry to change passwords and fix shit before they completely locked me out. unfortunately, they successfully snatched both of my very important gmails and genuinely changed EVERYTHING. Recovery emails, recovery phone numbers, even the security key itself. And these gmails also had my authenticator app codes, so those were also compromised. End of copy-paste.

So, I still had access on my phone at this time and could use the account. I had a security key on it that I was unable to use to get back on my PC, despite LITERALLY having one because it demands you to plug it in like a USB thing. I still had my bank account connected to it for Nitro. I used my ID for Age Verification. Things they could easily use to confirm I still owned the account.

Instead of even reading my support ticket, they immediately disabled it and told me 'we can't do anything except delete it, tell us yes and we'll do so'. All my replies after have been met with something along the lines of 'there is nothing we can do, please give us consent to delete your account' which I am constantly saying NO, YOU DO NOT HAVE CONSENT in my replies.

I am desperate at this point. My mental health has been crumbs the past several months and if I do lose this account I genuinely cannot guarantee staying sane enough to try and stay alive. I can't lose this account, someone has to help me.

Please.

[not-pinkwater]

man getting my discord disabled is like hell to me because all my jobs and stuff are on there and without my job which is my dream job I literally lost my reason on living bro

storyboarding and voice acting had kept me going because people loved it and I’m going to freaking lose it if I can’t get it back in any way

I might do the bye bye if this doesn’t get resolved.

[nooberto]

trying to reason with discord support to just tell me my fucking discord email because my dumbass forgot it is like reasoning with a toddler

i dont give a FUCK about your privacy rules

just tell me my fucking EMAIL

[nooberto]

man i love when i ask for a simple “ayo whats my discord accounts email cuz my dumbass forgot it” and i get a 4 paragraph response that sums up to “fuck you”

[portcls]

Got suspended from Discord for sending an NSFW image in an NSFW channel. I appealed but I haven't heard back from them yet and I need discord for work. Does anybody know of ways to reach out to them? I tried the number on their website but it didn't work.

[twilightzebby]

Regarding Discord's recent Support Site Compromise

Sharing this before the misinformation & fear-mongering train hits the Tumblrs.

Yes, Discord's Support Site was partly compromised. IMPORTANT: Discord's Support Site is separate from Discord itself. In other words: Discord's main platform was NOT compromised. ONLY the Support Site.

This is because Discord's Support Site is powered by a third-party service known as Zendesk. Zendesk is not made by nor managed by Discord. Discord only makes use of Zendesk software to run the support site.

You will know if you were affected by if you received an email from "[email protected]" about this. Only information you explicitly gave in the affected support tickets (which are listed in the mentioned email), as well as basic information attached to your Support Account will have been at risk.

Official information can be found on Discord's website here:

Update on a Security Incident Involving Third-Party Customer Service | Discord

At Discord, protecting the privacy and security of our users is a top priority. That’s why it’s important to us that we’re transparent with