Last night my coworker's at self scan. There's this dude at one of the machines. You know how most pin pads are now with inserting the credit/debit card, right? You put it in the slot and leave it there until it tells you to take it out. This guy was slamming it in and pulling it out in the same second. And because of that the pin pad kept saying Chip Malfunction. He proceeds to curse of a storm, yelling the f bomb every other word. Coworker goes over to him and apparently he REEKS of alcohol. Great time to go buy stuff, when you're a pissed off druk. Anyway she asks if he needs any help. He's calling the machine f-ing stupid, he wants to f-ing get out of there, etc etc once again dropping the f bomb every sentence. She offers to help him and tries inserting the card into the pin pad. And she leaves it in there. But again, you know how the pin pads are. Sometimes even when it tells you to take the card out and you think the payment goes through it doesn't. At the self scans in my store that's usually for one of three reasons at least - the machines are stupid; there's a problem with the card/the machine didn't read the card; or there was a disconnect in time between clicking the payment and proceeding to pay. Either way, it was one of those random instances where even after doing the card the right way it wasn't accepted. It was probably only a matter of needing to try one more time, especially after the many slamming-card-in-and-pulling-it-out-that-same-second bits. naturally my coworker's ready to try it again. And what does this customer do? He grabs the card from Coworker's hand and proceeds to actually hit the pinpad, continuing to curse it out screaming f bomb after f bomb. And no, I don't mean hitting as in slapping it. We're talking hitting as in PUNCHING. So Coworker has to call the manager to self scan to help with this customer because clearly, he's a lost cause and also never piss off a drunk person. I have no idea how this story actually ended. Just that it's amazing he didn't actually break the machine.














