Feb 2, 2020
It no longer amazes me how “can you stay an extra hour?” quickly turns into three extra hours.
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It no longer amazes me how “can you stay an extra hour?” quickly turns into three extra hours.
That feeling when you find a perishable item a customer put back NEXT to the cooler when they could have very easily just opened the cooler. But I suppose grabbing a handle, pulling a door, placing an item on a cold shelf, and pushing the door closed which probably takes all of 2 seconds is too much work for a helpless little customer isn't it.
Why is it that customers at self scan don’t believe ANYTHING you say unless you physically either do the thing for them or point it out to them and talk to them like they’re a 2 year old?
That's a hypothetical question by the way, please no one actually answer that.
Last night my coworker's at self scan. There's this dude at one of the machines. You know how most pin pads are now with inserting the credit/debit card, right? You put it in the slot and leave it there until it tells you to take it out. This guy was slamming it in and pulling it out in the same second. And because of that the pin pad kept saying Chip Malfunction. He proceeds to curse of a storm, yelling the f bomb every other word. Coworker goes over to him and apparently he REEKS of alcohol. Great time to go buy stuff, when you're a pissed off druk. Anyway she asks if he needs any help. He's calling the machine f-ing stupid, he wants to f-ing get out of there, etc etc once again dropping the f bomb every sentence. She offers to help him and tries inserting the card into the pin pad. And she leaves it in there. But again, you know how the pin pads are. Sometimes even when it tells you to take the card out and you think the payment goes through it doesn't. At the self scans in my store that's usually for one of three reasons at least - the machines are stupid; there's a problem with the card/the machine didn't read the card; or there was a disconnect in time between clicking the payment and proceeding to pay. Either way, it was one of those random instances where even after doing the card the right way it wasn't accepted. It was probably only a matter of needing to try one more time, especially after the many slamming-card-in-and-pulling-it-out-that-same-second bits. naturally my coworker's ready to try it again. And what does this customer do? He grabs the card from Coworker's hand and proceeds to actually hit the pinpad, continuing to curse it out screaming f bomb after f bomb. And no, I don't mean hitting as in slapping it. We're talking hitting as in PUNCHING. So Coworker has to call the manager to self scan to help with this customer because clearly, he's a lost cause and also never piss off a drunk person. I have no idea how this story actually ended. Just that it's amazing he didn't actually break the machine.
Confession
Tonight my store only has two people working for the last 3 hours until closing time. One of those two people is the manager. And that manager that's closing tonight is the one who MADE the schedule. This is the same manager who pushes her work on other people, has snuck out of her responsibilities to hide in the office and talk on the phone, and do her personal shopping while on the clock (just to name a few things). How the F are you gonna explain to customers that only self scan is opened for 3 hours - not all of which work by the way - and the only other person who can POSSIBLY open on register, aka the manager, who is SO into chatting with customers and giving them such a GREAT checkout experience when she's on register, is gonna do jack sh-t? Not to mention it's against the protocol of my store to have only one person besides the manager on the front end let alone the whole store. I feel sorry for my coworker who's gonna have to deal with all this sh-t tonight but the manager who made this all happen in the first place can go to hell. Or, preferably, at least 3 stops past hell because hell's too nice for her.
Covered a coworker's break on the express lane. Had a customer try to come to that lane. I told him I was express. 12 items or fewer (though I usually say if they have 15 or under they're ok). "But I only have 14 items," he whined. Meanwhile his cart was filled to the top with stuff. 14 items my butt.
Cool to nightmare coworker here again! I literally just ran to get a customer cigarettes and had a 2@ on the register, and the nightmare coworker just, just started running my fucking register! YOU CANT DO THIS!! WE ARE ASSIGNED REGISTERS TO USE!
Who does she think she is?
Like at my last job we could pick our register for the shift and then leave our card on there which gave us our break times. I never went on a register that had someone’s break card and yet without fail, EVERY. SINGLE. TIME. I left my break card at “my” register, it’s blatantly ignored and that coworker would tell me to go to a new register cause they were already there. That rant aside.
We’re all assigned registers to use for a reason! If that coworker did anything on your register while you were gone - maybe miscounted change or missed scanning an item - and that thing she did showed up later it’d be on your watch, not hers. And you’d be the one in trouble, not her.
I’m mad for you having to deal with this nightmare coworker! I hope somehow she gets let go from your store ASAP for yours and all of your coworkers’ sakes! 😡😡😡