One of my biggest pet peeves:
Customer: we’ll have two medium cappuccinos.
Co-worked: Okay *grabs two hot cups*
Customer: no, cold.
Co-worker: (must be thinking oh iced cappuccino.) *Writes the cups hands me them and rings them up.*
Me: (Hmm must be the cold foam cappuccino. Right? I don’t know how two make a normal one anyway). *makes the cold foam and starts talking to coworker*
Co-worker: well they didn’t say cold foam.
Me: well I think most people know we have a plane one and I don’t know how to make it.
*to customer *
Did you want the cold foam one?
Customer: Huh? (Clearly don’t speak much English)
Me: *pointing at the cold foam sign* is this what you want?
Customer: no.
Me: what did you want
Customer; (starts explaining something I don’t understand and remember)
Me: did you want it blended? (Annoyed)
Customer: Yes
Me: you want a Frappachino
Customer: Yes!
Me: what flavor, (very annoyed cause we have like 30). Just plain coffee? (Guessing cause they just ordered plain cappuccinos)
Customer: Yes
Please learn the names of what you want. If you say the wrong drink you will get the wrong drink. Don’t expect us to know you meant a Frappachino when you said Cappuccino.
This is not the first time it’s happened. One time the same thing happened and when we gave them the iced cappuccino they were very indigent and were like (that’s not what I ordered). But you did! That’s what you said!
Especially since there’s price difference. Plus that means drinks are going to waste.
