What I love about going into PT is that we have entire classes devoted to “patient-centered care.” You get case studies about patients where you learn that they have all kinds of non-health related issues (e.g. they care for other sick members of their family, they’re 46 and yet they read at a 3rd grade level, they don’t have health insurance, etc.) before you even see their personal health stuff. All of those things are going to impact how they interact with you and how effective you can be in their healthcare.
And healthcare is not one size fits all. You can not hope to spit out rote information that will stick, much less create a meaningful connection with your patient. When was the last time you said greater trochanteric bursitis to a 3rd grader and they knew what you meant?
Not to crap on doctors, but, as an example, “...orthopedic surgeons employ the Harris Hip score to judge the success of total hip replacements. It was designed solely by physicians and does not even ask patients to rate their satisfaction with the procedure; it answers questions important to doctors and thought to be important to patients.”
No, you go to where your patient is and ask how they want to engage in their own wellness. You don’t throw it at them and leave them hanging. You bring them in and make them the center of the situation, from which all final decisions will come.