Have you ever told a customer they are wrong?

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Have you ever told a customer they are wrong?
Top 10 Phrases to Avoid in Customer Service...
7 phrases to avoid using in written communication (because these can make you look stupid)
words are the medium through which we express ourselves, and words form the base of our communication – be it written or spoken.
one should be very careful while writing words, because, it is the mastery of language which differentiates us. words are slippery, and words are vulnerable. words are like arrows, and once released, it can not be pulled back.
and when it comes to the internet, then the modern-age communication has experienced a transformation; simply because every written word is saved forever. that email which you had sent 5 years ago is still saved at some server, the recipient can use that bunch of words and sentences to form an opinion about you.
be it email, chat or innocent looking social media update – words are everywhere, and you should be very careful with them. if it’s spoken communication, then we can assume laxity for a moment or two because human mind seldom stores a listened word/sentence for a long time (unless those were spoken by bill gates or steve jobs); but if it is written word, then it is stored forever.
if you an entrepreneur, a manager, a professional or a housewife; it doesn’t matter. your word is your reflection in this world, and you need to be protective of it.
here are 7 phrases which should be avoided using in a written communication; and the reason behind is that, these phrases can actually make you look stupid.
don’t believe? here is the list:
1) ‘as far as i know’:
while trying to make a point, or to emphasize on a fact, you may feel tempted to add ‘as far as i know’ to a claim. the good thing is that this may work on the reader, as he or she can assume that you have enough professional experience to make this claim.
but what if the claim is wrong? your entire image and impression will be destroyed, because you have already stated that ‘as far as i know’. always leave an open space, when you are trying to make a claim. and always leave a door open, in case the claim is proven to be wrong.
2) ‘in all honesty’:
studies have shown that those who use terms which include ‘honest’ or any derivative of that, are actually not honest themselves. and they know it, hence, they will need to push their ‘honesty’, by writing it down repeatedly. when you use this term, the reader or the listener will automatically assume that you are not honest. because an honest person need not write that he is honest.
besides, this can be a great tool to judge the actual honesty of others as well.
Read more...
A phrase to avoid on stage
A phrase to avoid on stage
Actually, it’s several phrases, but they all amount to the same thing.
Over the years, I have worked with many students in MBA and Executive MBA programmes across Europe. In one of my classes a couple of years ago, a bright young fellow was giving his formal presentation about his business idea. The presentation (and the idea) were very good.
At one point, he made an analogy with the movie, Titan…
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