#reference service

[alifefilledwithwonder]

I was able to read Samuel Swett Green's paper today... the one entitled, “Personal Relations Between Librarians and Readers” which was published in 1876. For those who wish to know, Mr. Green is known as the "Founder of Modern Reference Work" and by reference, I don't mean the reference section you find at the end of a research paper, but the act of referring or assisting people with their queries and information needs.

Mr. Green argued that...

"...librarians must be more than mere guardians of books; they should be educators of the public and advocates of the library to the broader community."

Think of it like the human version of a Google search bar yet more empathetic and guiding. This technology is amazing yes, and it has made finding answers much easier and faster. However, the problem lies in its lack of caution and guidance to the undeveloped mind (and also the dangers of misinformation).

Such is the case, for example, when looking into matters of opinion. Google does not warn you of anything, it just spits out all the information and articles it can come up with regardless of truths and falsehoods hidden among those texts.

However, were one to inquire at a library, a librarian will be there, and in respect of his/her profession will follow Mr. Green's words:

"If a reader ask you for your own views regarding some matter about which there is controversy, give them to him if you choose. Decline to give them if you choose. Remind him, however, in either case, that if he wishes to have an opinion of his own, he must study the subject in its different aspects and form one for himself. Say gently to immature persons that they can not expect to have opinions upon profound controverted questions, and that they must wait until they grow in knowledge, and until their reasoning powers develop, before their views on such matters will be of value."

This, what I feel, is the problem with the modern query-type technology, whether they be search engines or AI-language models. As the algorithm relies heavily on what is "trending" (often manipulated behind the scenes), views and opinions that gain more traction are the only ones that enter the inquirer's circle.

Yes, with all this new technology, answers are found more quickly and efficiently, but this in turn has stunted the growth and development of individual minds to think, to investigate, to inquire for themselves, since all that is being done is "cramming".

"Avoid religiously the practice of cramming the minds of young inquirers with one-sided views in regard to questions in dispute."

As embarrassing as it is to admit, when I read Mr. Green's paper, I quite literally burst into tears. It felt like I was able to find a kindred soul, one that called to the ideals that dwelled deep in my heart, and at the same time, a loss at the realization that I was born much too late for his time. I would have loved a chance to meet him at least once.

Through his efforts and the fellow librarians of his time, they were able to reconnect the library to the hearts of the people, not just to the privileged, but to all those who are seeking answers in this life that is full of questions. Treating and answering each query with sympathy and enthusiasm, yet not too much as to impede individual thought and learning, giving them the freedom to inquire and find their own answers for themselves. That paper seemed to beckon and call upon all that I have always wished could be, and to find the same thought and the same ideals right here from minds centuries past quite literally brought me to tears. It felt like proof that my ideals aren't just “dreams” — they’re part of a much larger hope that has always existed.

Records are amazing... It’s like Mr. Green reached across time to say, “Yes, I see the world the way you do too.”

And I suppose that is why I have always wished to become one — a librarian, a keeper of the records... so that I may be able to share this wonderful feeling that can only be found through the timeless records of human minds with many others.

As this post would end up quite longer than I'd usually like, I'll end it here with with the same words as those of Mr. Green, but with a small addition of my own:

"In conclusion, I'd like to say that there are few pleasures comparable to that of associating continually with curious and vigorous minds–young or old–and of aiding them in realizing their ideals and in the pursuit of the solace, happiness, and wonder that can be found in watching questions unfold into answers.”

[mearcatsreturns]

Have we forgotten to teach students the basics of how to search for information?

Most of the questions (I work in reference at an university/academic library) I get at my job are extremely basic searches. Now, I don’t mind helping students do these, given that I’m paid to do so and I enjoy my work, but at least half of the questions I get at this point in the term are ones that the students themselves could easily do by just, like, copying and pasting the article title into our library search bar or google. It’s like if they don’t find it by searching our library they forget google exists. I’m glad they seem to be using our library as the first stop in their search, but once you have article and book titles, you should use google (or the search engine of your choice that you’re familiar with), as many articles are available open-access. This also usually points people in the direction of further resources on the topic. 

I just...I wonder if we’re doing a good job of teaching research skills. 

[massivelyperfectheart-blog]

How to improve the consultation service and librarians quality

51Due英国论文代写网精选essay代写范文:“How to improve the consultation service and librarians quality”，这篇论文主要描述的是在现代的图书馆当中有着这么一个服务：参考咨询服务，该项服务主要是针对提高图书馆整体的服务而设立，更好地通过图书馆员自身的专业性知识和对于图书馆的熟悉程度，帮助读者利用文献，来寻找自身所需的知识，获取到一些有价值的文献和资料，在现代的图书馆建设当中，参考咨询服务水平的高低也将影响人们对于图书馆服务水平的评价。

Reference librarians use their services are the functions of the reader in the use of literature, to seek knowledge, access to information in the process, provided the helping behavior. Reference service, it needs to objective social as an opportunity to document information as a link, using the answer advice to help retrieve, special literature, information retrieval, etc., for the user to collect, store, and transmit information revealed, the library work the important content. The level of reference service, directly affects the role libraries play a direct impact on the social image library, its role can not be underestimated in importance. Reference service, work in the library, with a very important significance and effect can be determined by turn, librarian quality factors. High quality of librarians will bring a high level of reference service, low quality of librarians is to bring a low level of reference services, the relationship between the proportion of Chiang Kai-shek as a function of a function, reference service is a function of the quality of librarians , determines the reference librarian quality consulting services. Improve the quality of librarians, reference service levels will improve; librarians improve the quality of, and reference service also doing a good job. So good reference services librarian premise is to do quality work librarian library building is the most important quality.

http://www.51due.net/writing/essay/sample6206.html

In the past the library practice, the decision in good quality librarians, the reference service has played its own proper role, power can not be located, but with the progress of the times, with the books and documents network of resources, information technology , digital applications, reference letters within existing services, librarians original quality can not meet the changed needs of modern society, can not meet the diverse needs of today's readers, affecting the normal development of libraries, which kind of situation must be changed. To make the quality of librarians need to adapt to modern libraries, librarians need to cultivate the qualities adapted to the modern library; make reference services to adapt to the needs of modern readers, reference services need to vigorously expand content, so the old tradition, Simple way to reference services, the development of today's modern way of diverse reference service. The only way to strengthen the quality of librarians, strengthened within the letter of reference services, in order to adapt to the diverse needs of modern readers.

1, to strengthen the need for reference service

1.1 information carriers need to strengthen the diversity of Reference Services

Since the 1970s, the information industry has become the world's fastest growing industries and the knowledge economy leading industries, the formation of a new economic growth point. Knowledge and information diversified information carrier, the characteristics of the information presented novel, changeable. Rich information resources on the Internet, triggering a scale function library resources and the increasing complexity of the library is no longer just a traditional color, and networks, electronic and digitized modern color, full library, prompting library expansion capabilities. In this case, to make users easy and fast access to information, give full play to improve the library due role in strengthening the reference service is imperative.

1.2 Knowledge Navigator duties require enhanced reference services

In recent years, the rapid electronic publication, featured in the library databases and Internet technologies are widely adopted, the rapid growth of information resources, and the update eliminated rapidly changing. This situation, on the one hand to provide users with adequate information resources and to maximize the possibility of acquiring knowledge; hand, but also for the user's search, collect, trade-offs brings some inconvenience. Mr. Qian Xuesen said: "Now libraries, archives, intelligence unit staff, should be information specialists or engineers, builders of information systems, but also the (information) use wizards and advisors." Library is the information distribution center, to fully perform the duties of knowledge navigation, enhanced reference services is imperative.

1.3 Library reference to the need to strengthen the sustainable development career counseling services

Data show: New York, Queens Borough Public Library System only answer all kinds of readers' advisory annually up to 3.9 million passengers; U.S. public libraries will have to answer 342 million annually consultation questions. Our library reference service is still in the basic stage. Most libraries, based solely on the ability of self-love and the museum, provide some simple answer-service. This service is mostly verbal advice, sporadic and passive, lack of professionalism, scientific accuracy, is a shallow consulting services, there are still a large gap with foreign countries. To change this situation, only by strengthening library reference service, and actively carry SDI service, tracking services, review, commentary, research reports, dynamic analysis, social forecasting reports two or three documents services for leading organs at all levels, research institutions, business groups formulating social development plan, identifying research topics, technology research programs intended to provide basis for decision making, satisfy the needs of users, so as to play a central role in the information to make their own sustainable development. To achieve these goals, we must strengthen the reference service.

2, to enhance the quality of reference librarian

The traditional reference services, mostly taken pointing directly approach the issues raised for the user to give advice and guidance, or training method for users to find information, embodied in book-oriented principle. With the diversity of information resources center and library to the reader the diversity of service activities in depth, reference service will emphasize communication between librarians and users, establish a new librarian, users together to solve the problem of partnership , reflects the people-oriented principle. Reference librarians measure the competence, whether the user is satisfied with the standard, not to see how many times librarians provide services, but to see how many librarians for users to solve the problem. Reference librarian with the ability to determine the quality of its service quality and level. Reference librarians need to adapt to modern readers, we must strengthen their own qualities, except with the general overall quality of librarians, we must also have the following basic qualities:

2.1 keen intelligence information literacy

Quality of intelligence information that members of the information society with a variety of personal quality of intelligence information, including information on intelligence, information ethics, information awareness, information concepts. Information here again after finishing the flow of society. Reference librarians must have a strong sense of intelligence information, grasp the information fleeting opportunity to capture events from changing intelligence information, from ordinary people seem worthless to dig out the message that useful intelligence, data in the literature dramatic increase in the amount of information under the conditions screened from Wenshan sea of books that reflect the essence of cutting-edge science and literature intelligence, wisdom and creativity to stimulate users.

Good intelligence information literacy librarian, its performance: First cherish information, have a keen sensibility information timely and accurately capture the information, and the value of their information have a more accurate judgment; Second, there is the collection, screening, analysis, Comprehensive information capacity; Thirdly, it is timely transmission of information of enthusiasm; Fourth, actively use information the user information, education and guidance, allowing users to realize the importance of timely access to information.

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[angle-fashion-photographer-bd]

Live Foster Flirt with Software Enables Digital Referencing

The functions of a preserve are not just confined versus undifferentiated letters or borrowing hardcover books, every once in a while researchers over use the help with respect to reference librarians to complete their work. However, researchers who do not have a library within their reach crate use live provision of capital chat website, ceteris paribus this online CRM application hands down connects them to helpful staff members.<\p>

Spotless seeing you argue an e-reader in your hand, it doesn't irregular you will forgo visiting a library! As far as it is true that e-books have outsold hardcover books, thus libraries are trying to slosh amplify with the electronic trend agreeable to offering more e-books. According to a report published by means of Crypt, library patrons deprivation conventional hardcover registry (83%), an online €Ask a Librarian€ service (73%) and means of access to intimation librarians (80%). A reference guardian is a staff member who assists researches and obtains the information they need. They may provide jump till heedful materials, obtain specialized materials from supplement sources, or provide direction on the use of databases. However, reference librarians may carry out their work online en plus efficiently broadways Live Customer Service Induce.<\p>

Rank and file or university libraries that offer digital reference (plus known inasmuch as virtual connotation) conduct their services online through computer-meditated communication. Library professionals aid users who do not want face-to-face communication or cannot access a physical library. Nonetheless reference services displume be carried to the bad via email, fax, telephone; sleeping reference is often used interchangeably with chat reference. Chat reference services are offered open door the Communal States and have become longed-for overseas mutual regard countries such thus and so Canada, Australia, New Zealand and United Kingdom. A handful of European countries such as Finland, the Netherlands, Denmark, Norway, and France and provide this facility. Many researchers prefer to impose live shopper service seduce head over heels conventional methods of demonstration appointment.<\p>

Live support chat website is an online CRM application which can be easily bracketed with the library's website. Sharp professionals are hired to bespeak and proactively engage users in a foretokening discussion about their research. Reference librarians can assist in polymorphic languages. They can communicate in English and in a user's national language too, such as Dutch or German. Live support chat website also has a data transmission einsteinium which studies visitor's click paths. Instead of reacting to a user's request for reference service, librarians analyze the referral URL, keyword searches, and webpage duration to get the conversation started. These online reps are also able to push portentous documents and links to the browsers.<\p>

[lililuo]

2014 IFLA

Last week I went to IFLA for the satellite meeting on information ethics, and the offsite summit on library education. It was a great trip – particularly at the satellite meeting, I met researchers and practitioners from all over the world and had engaging discussions with them about ethical issues in libraries. My own presentation at the meeting was about the ethical dilemmas reference librarians encounter at work. Reference librarians are at the forefront of libraries’ public service. It is imperative for them to maintain the highest possible standards of diligence and ethical conduct under time restraints that often require compromise. In my teaching of reference and information services, ethics is a critical topic. However, I haven’t been able to find any good readings on this topic, so I decided to conduct a survey study to explore how reference librarians handle ethical dilemmas at work, write a paper about it, and then use it for my reference class. The findings were very illuminating – I shared them in a 20-min presentation, and then a 40-min discussion ensued among the audience. This format of presentation was quite unique – it’s more like a seminar, and the presentation is to set the tone for an in-depth discussion on the topic, which actually worked quite well for me and gave me a lot to think about. One of the researchers I met there suggested that everybody studying ethics should study philosophy first, and he himself is currently getting a master’s degree in philosophy – how amazing!

The summit on library education was organized by the IFLA Section on Education and Training. We had a good turnout, and I was one of the eight presenters in the Ignite session about the future of LIS education. It was a little stressful to do an Ignite presentation for the first time. In my five minutes, I told a futuristic story of how a 23-year old girl named Alice, interested in digital knowledge management in the farming industry, receives her education in LIS in 2050. It went actually pretty well – thanks to the power of storytelling! The summit gathered LIS educators from different countries. It’s eye-opening to hear them talk about what LIS education is like in the middle east, Africa, south America, east Asia and other regions. I also met two people from North Korea – they were both wearing pins of Kim Jong Il and Kim Jong Un. I tried to talk to them but they basically ignored me. I wonder how libraries work and how LIS education is provided in North Korea. Hmm…..

Well, as always, IFLA was a great conference to attend, despite sitting next to a 10-month old sick baby for 9 hours and getting vomited on twice on my way home. Oh well. The fall semester starts today, and I’d better get ready for the hecticness.