#room charge

[shriekingpotatos]

Room Charges

As is common with a lot of hotels that have restaurant and various amenities throughout the property, my hotel does room charges. You get a room, you put your credit card down, you buy things and put it to your room so you can just pay for it when you check out. It can be really convenient for people, especially if you forget to bring a card or some cash with you, although some people use it a lot more than they should because ‘oh, look, I can get this coffee and don’t have to pay for it ha ha’ and then they see their bill once they check out and nearly have a heart attack over all the charges they accumulated. 

Anywho, I was at work the other evening when a lady walks up and orders about $25 worth of snacks and coffee. 

Me: alrighty ma’am, your total comes to $25 Her: okay, can I put it on my room please? Me: sure! just go ahead and fill out this piece of paper for me and I’ll put it through for you. 

As soon as she’s done filling out the slip of paper that asks for simple information such as name, if they want to add a tip, and their room number, I go to fill it in but a pop up comes on the screen saying the room is vacant. This is quite common because sometimes people will get numbers on their room mixed up or put the wrong floor number down.

Me: Oh, I’m sorry ma’am, it’s saying that the room you gave me is vacant. Are you sure that’s the correct room? Her: Yes, that’s the right room number. I checked out earlier, though.  Me: You...checked out? Her: Yes.  Me: Then I can’t do a room charge Her: Why? Me: Because...you’re no longer staying here...in the room. You already paid your room charges and hotel bill when you checked out this morning. (mind you, check out is by 11 am and it’s currently 7pm at this point)  Her: Oh, I didn’t know that mattered. I haven’t left the property to go to the airport yet so I thought it was still fine to charge things to my room Me:... no ma’am, I’m sorry it doesn’t work that way. Her: Oh. Well I don’t want this stuff then. I’ll just get it at the airport. Me: ...alrighty then. Have a good night ma’am. 

[shriekingpotatos]

Artists

I literally have no idea what it is about the last 20 minutes of my shift attracting weirdos but it always seems to happen this way.

Today, during the last 20 minutes of my shift, a guy walks up with some food items to buy and places them on the counter. He seems normal enough, a little greasy but nothing out of the ordinary. I scan his items, ask if there's anything else I can get him, to which he declines, and then asks if I can charge his items to his room. Sure, no problem. I print out the little piece of paper that asks for his information (room number, name, etc) and ask him to fill it out. Easy Peasy Lemon Squeezy.

Normally, while people are filling out this slip, I go and gather whatever items they may need or, in this case, started a latte for the gentleman who was there before him. I like to kill two birds with one stone and the espresso machines and the register are close enough together that if they have any questions, I'm literally two steps away. He then asks "I want to tip you, how can I do that?"

Me: oh, thank you! There's a little line on the paper that has a spot if you would like to add a tip. Guy: Ok...how do you know what room I'm in? Me: I'm sorry? Guy: to charge it to the room? How do you know what room I'm in? Me: Oh, there's a line for that on the little piece of paper I gave you to fill out. It's the one on the bottom. Guy: ok. How do I tip you?

At this point I walk over and go to put the information in the system without having him fill out the paper by just asking him. It saves both of us (mostly me) a headache.

Me: Don't worry about it, I'll just ask you and you can tell me the information ok? Guy: yeah sorry, I'm an artist and I just don't understand how any of this works. Me: uhhh sure. ok. What room number are you in? Guy: Oh I'm not staying here. I have a room at a hotel but it's super far away. *** I can clearly see a room key to our hotel in his hand. Now, the property I work at is technically two different hotels joined by a little walkway but it's the same property so regardless of which hotel you're staying at, I can still do a room charge *** Me: oh that's fine, I can still do a room charge if you're staying at *other hotel* even though we are technically at *my hotel*. It's weird but it's the same system because it's the same property. Guy: Oh i'm not staying there. Me: So you're not staying at either the *other hotel* or *my hotel*. Guy: Maybe mentally but not like...physically. me: um... ok. so uh... do you want to hand me that little key you're holding? Guy: what key??? my debit card??? Me: no...the...the key... that's in your hand. the room key. Guy: that's my debit card. (it most definitely was NOT a debit card) Here you go *hands me his ACTUAL debit card...under his room key* Me: Uh, ok we are gonna put it on here instead of a room charge ok? Guy: ok yeah sorry I'm a filmmaker so I don't understand any of this. I don't even know why I'm here in this town to be honest. Some people are paying me to be here??? I just wanted to try a new film technique. How did I even get here??? This town is so weird. Like I always thought *I* was the weird one but I'm not. It's this town that's weird and I'm the normal one. Like no one around here is like "Hey let's go get a beer!" Everyone you talk to is like gonna stab you or something. Me: *not sure what to say* ha ha yeah, sometimes people can be a little stand offish Guy: OH MY GOD ARE PEOPLE I TALK TO GOING TO STAB ME? IS THAT WHAT THEY'RE LIKE HERE??? Me: no sir. no one is going to stab you

At this point, my coworker comes over, only hearing bits and pieces of the conversation (the filmmaking part and the town being weird part) and STARTS TO TRY TO HAVE A CONVERSATION WITH THIS GUY WHO IS CLEARLY NOT ALL THERE.

Coworker: yeah it's such a weird town! You're into film??? Have you ever seen Fear and Loathing in Las Vegas??? It's one of my favorites. Me: COWORKER. DON'T YOU HAVE SIDEWORK YOU NEED TO GET DONE??? *under breath* please stop talking to him I'm trying to make him go away

Then at this point the guy starts going on about this movie and I have a line forming.

I try to get him to go away by asking what can I get for the next person and he just stands off to the side a little, staring at me. I try to ignore it but all of my "I need security to walk me to my car today" vibes are going off.

Then, the guy comes BACK UP TO ME, with his stuff that he bought in his hand and goes "I just realized that I have stuff in my hands that I don't give a shit about and some person just came up to me and asked me about Fear and Loathing in Las Vegas and that was one of the first VERY BIG LET DOWNS OF MY LIFE. He then ranted, aggressively, about how big of a let down this movie was and then threw his stuff in the trash and left.

It was a wild ride from start to finish.

[long-standing-employees-eie]

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