#dumb guests

[fuck-customers]

Here’s a Fuck Guest of sorts from a hotel Front Desk Agent:

My hotel regularly gets guests from a specific company. The guests themselves are usually lowkey… never really a problem. The problem always comes with their receipts well after they check out.

The company always emails us saying that the address is wrong on the receipt and that we need to fix it. I’ve been working at the hotel for over a year, and this is literally always an issue with this company. After dealing with it personally a few times myself, I decided once to be proactive and fix the address myself before the guest checks out. We had an address for that company in our system, so I just added it to the reservation.

TURNS OUT THAT ONE WAS WRONG TOO, by a singular number.

What I never understood is WHY THESE RESERVATIONS DON’T GET MADE WITH THE CORRECT ADDRESS ALREADY ATTACHED… Our work days are not spent adding addresses to each and every reservation. Most people don’t even need it/don’t care if it’s on there or not. JUST THIS ONE COMPANY. One would think they’d be tired of sending the same email for the same issue over and over again. We’re sure as shit tired of getting them.

[shriekingpotatos]

As I’ve mentioned earlier, we no longer have lids that require straws and have started using strawless sip lids.

Because it’s easier to just ask people if they want a straw, I do that to avoid a headache. Today I handed a lady a water cup and a small latte and asked if she wanted a straw.

Me: ma’am, would you like a straw?

Her: no thank you

Me: okay have a nice day!

I took about two steps away and she flagged me down

Her: can I have a straw???

Me: ...Sure 🥴

I need a vacation.

[shriekingpotatos]

Room Charges

As is common with a lot of hotels that have restaurant and various amenities throughout the property, my hotel does room charges. You get a room, you put your credit card down, you buy things and put it to your room so you can just pay for it when you check out. It can be really convenient for people, especially if you forget to bring a card or some cash with you, although some people use it a lot more than they should because ‘oh, look, I can get this coffee and don’t have to pay for it ha ha’ and then they see their bill once they check out and nearly have a heart attack over all the charges they accumulated. 

Anywho, I was at work the other evening when a lady walks up and orders about $25 worth of snacks and coffee. 

Me: alrighty ma’am, your total comes to $25 Her: okay, can I put it on my room please? Me: sure! just go ahead and fill out this piece of paper for me and I’ll put it through for you. 

As soon as she’s done filling out the slip of paper that asks for simple information such as name, if they want to add a tip, and their room number, I go to fill it in but a pop up comes on the screen saying the room is vacant. This is quite common because sometimes people will get numbers on their room mixed up or put the wrong floor number down.

Me: Oh, I’m sorry ma’am, it’s saying that the room you gave me is vacant. Are you sure that’s the correct room? Her: Yes, that’s the right room number. I checked out earlier, though.  Me: You...checked out? Her: Yes.  Me: Then I can’t do a room charge Her: Why? Me: Because...you’re no longer staying here...in the room. You already paid your room charges and hotel bill when you checked out this morning. (mind you, check out is by 11 am and it’s currently 7pm at this point)  Her: Oh, I didn’t know that mattered. I haven’t left the property to go to the airport yet so I thought it was still fine to charge things to my room Me:... no ma’am, I’m sorry it doesn’t work that way. Her: Oh. Well I don’t want this stuff then. I’ll just get it at the airport. Me: ...alrighty then. Have a good night ma’am. 

[phantomship]

When someone stays at your house (in your room)

They arrive: In my family, we are Indian and have many distant relatives I’ve never met. When they come over, my dad tells me to talk to them and help them with their bags.

They enter: Since it’s my room, I show them there. They look around, making me uncomfortable, not knowing what my next move should be. They smile at me, and I leave as fast as I can.

They make themselves comfortable: The unpack some of their stuff, shoving my things of to the side. I had know idea this person was coming, so I am totally unprepared. I quickly put some blankets on the floor of my sisters room, my temporary hideout.

Once, a guest walked in on me halfway done putting my clothes on, because all my things for that day were still in my room.

They leave: They haphazardly pack their things, always leaving something in the process. They thank my parents and grandparents for letting them stay, and NOT ME FOR LETTING THEM STEAL MY ROOM FOR TWO WEEKS, and I jump on my bed, finally free.

[concieted-truth]

Do you make any sense, dear guest?

Guest: I wanna stay here, how much is your rates these few nights?

Me: About $30 a night-

Guest: Breakfast? Free?

Me: Yes, fre-

Guest: What time?

Me: 6.30am to 10am, sir. Do you want the room that shares with 6 people?

Guest: You have single room?

Me: No, I have a dorm where you share with 6 max.

Guest: So no single room?

-checks guest in anyway, reaches room-

Guest: I thought it was a single room?

I CANNOT HANDLE YOU TONIGHT, GET THE HELL OUT OF MY FACE.

[w-for-wumbo]

RANT

Okay.

We had a relatively new cashier who didn't know the ways of the Skycoaster register (hint: it's a really shitty register).  He and I weren't entirely sure that two flights could be bought in the same transaction.  It turns out they can, but since I have no register training, I wasn't sure. 

So somehow this group cannot for the life of them understand our precaution.  We ask them to pay 50 and 50 but they insist on the 100.  They then patronize us by telling us that 50 + 50 = 100, in a condescending tone.  I reinforce that I am well aware that 100 is the sum of their two flights, but I am unsure of whether or not we can put two flights on the same transaction.

SO THIS BITCH THEN SAYS "you've been to high school, right?" and I was literally moments away from saying "I'm starting to wonder the same thing about you" when a games team lead showed up and I just said "talk to him" and left.

thankfully i went to Pandemonium shortly afterwards... I was so done with them...

[diaryofanauditor]

Message

Guest: My phone says I have a message.

Me: Okay, to retrieve the message and get rid of the blinking light dial 746 and follow the prompts.

Guest: So I don't have a message?

Me: Wha--? No, if the light is on there is a message. Dial 746 to listen to it.

Guest: *starts pressing buttons" I can't hear it.

Me: Wait, dial 746 when we hang u--

Guest: *beep boop beep*

Me: AFTER we hang up, dial and it'll tell you how to listen to the message.

Guest: Af..ter? ... wait, oh!

Me: Have a good day.

[diaryofanauditor]

Print?

Guest: I have two questions.

Me: Okay.

Guest: If I need to print something, is that free of charge?

Me: Yes, there is a printer next to the guest computers next to the front desk.

Guest: Okay... the document is on my computer, so do I just go behind the desk to use your printer?

Me: Wha--?

Guest: ...

Me: There isn't a way to connect your machine to our network but there's a printer available to guests so if you have a USB drive you can open it there.

Guest: Oh... so I should probably just email it to myself then, huh?

Me: That'd probably be best in this case.

Guest: Does your printer work? Does it have ink? And paper?

Me: ???? Yes, it's a printer.

Guest: Oh okay, thank you.