matt murdock x helpdesk!reader
a/n: reader is mute... softlaunching my next reader character... ahhahah.. 🙂↕️🙏
Ticket #4597 — Submitted by Murdock, Matt.
Issue: Hi, I'm having some troubble with my devvice. It's givving me typos when I use the input. It keeps laggging and the kepboard keeps making mistakes. I tried restarting but the problem persissts.
Thanks for any help.
Matt Murdock
You: Hi Mr Murdock! Sorry to hear you're having trouble. Can you describe what's happening in more detail? I can see the issue in your message though, so I have some idea.
Just a few questions:
- How long have you had this device?
- Can you tell me when you first noticed the issue? Did the issue start after any software update?
- Does it happen with all keys or specific ones?
Let me know!
Matt: Hi yes. I've had it for 4 momths? I'll type and it comes out wromg. It sometimes registers doubble letters when I havven't pressed twice. It's not all the tine though. Sometimes it works fone.
You: How long has this been happening?
Matt: About a weel. Week.* It started small but it's getting more fdequent. I used this for work so it's becoming a oroblem. Mostly the right side keys. Dots 456 seem to be main ojes. *ones. Sorry.
You: Have you tried calibrating the touch sensitivity in settings?
Matt: Yes. That seemed to hela for about a day and then it staryed again. I'm pretty sure I'm hitting the rifht keys but maybe I'mm not? Hard to tell without beimg able to see the screen
You: It's probably not something you're doing wrong. These things happen. Let me run a remote diagnostic if that's ok with you.
Matt: That sounds greta. Great.* Sorry for the typos. Hard to fix them when I can't see what I wrote
You: No need to apologize! That's literally what I'm here for.
Matt: So is thjs the part wherre you tell me to turn it off and on agwin?
You: Haha. Only if you want the full authentic IT experience amirite lol
Matt: I fwel like I'm not gettting my money's wortth if you don't. Haha
You: IJBOL
Matt: Ijbol?
You: "I just burst out laughing." Sorry.
Okay, I think I found the issue. There's a firmware conflict that's affecting the response. I can push an update remotely if you're okay with that.
Matt: Ok go for it. I trust yiu. You.*
Matt: You're a lifesaver. Thank you.
You: Happy to help! If it happens again, don't hesitate to submit another ticket.
Matt: Do you have a number I can call for next time? I feel like this would go faster on the phone. No pressure though.
You: Hmm I can transfer you to our phone support line :) One of our voice agents can help you from there. Let me get someone for you.
Matt: Ok. Sure. Thanks again for all your help.
Ticket #4780 — Submitted by Murdock, Matt.
Issue: Same problem recurring after update.
You: Hi Mr Murdock. :) Looks like we're having the same issue again.
Matt: Hi you're the same person from before?
You: That's me! I remember you.
Matt: I asked for you specifically. The guy I talked to on the phone seemed annoyed that I couldn't tell him what was on the screen
You: Yikes. Really sorry about that. Some of our agents aren't as patient as they should be & that totally defeats the purpose of what we're doing here. I'll make a note.
Checking your settings now too by the way.
Matt: No worries. You're way better anyway.
You: Wow thanks haha. That's my job! You're very easy to help.
Matt: Can I call you next time instead? Might be easier.
Your fingers hover over the keyboard, thinking.
You: Thanks for your appreciation :)
You: Sorry though, I'm actually mute so I can't talk over the phone.
You: I can direct you to one of the agents I personally know, I'm sure you'll have a better experience with him! I know calls are probably easier for you :)
Matt: Oh ok.
Matt: Thanks for telling me. No need to redirect. This works great for me too. My screen reader handles text fine
You: Thanks for being so understanding. Dreamboat customer :)
Matt: :)
You: Okay, not seeing too much issue on here so I think your device should be fixed now. Sorry it keeps acting up.
Matt: Thank you!
Matt: Same time next malfunction I guess. "IJBOL."
