Going out to eat is an ordinary event. We fat Americans are preoccupied with food in a way that many foreigners cannot seem to understand. We equate food with entertainment. There are dozens of themed restaurants that have unique and interesting atmospheres. There are steak houses, bar-and-grills, seafood places, Italian bistros, sushi bars, Chinese buffets. There’s something for everybody.
You know what they all have in common? Servers. Waiters, waitresses, bus boys, bartenders – people who are there to facilitate whatever meal you’re there to experience. Society tends to look down its nose at people in these positions and it baffles me. Being a server is an honest job that actually does require a bit of skill if you’re going to be successful. The hours can be long, the wages are crap, and customers think they are entitled to being treated like they’re the only ones in the restaurant. If the service is anything less than perfect – for any reason – there goes the tip. This blows my mind. I know people who act like this to servers and it makes me dread going out with them sometimes. In case you’re afraid it might be YOU, here are a few pieces of kind advice to chew on the next time you eat at a restaurant.
Don’t expect to be treated like you’re their only table. Most restaurants are pretty good at divvying up tables among their shift of servers. It isn’t fair to them or you to overload them with customers to the point where they can’t manage them all. That doesn’t mean someone can’t go home or call in sick and make everyone else pick up their slack. Consider the time it takes to bring silverware, bring drinks, come back to take an order, deliver that order, check on the table once or twice, then come back to deliver/take away the bill. Factor in the speed of the kitchen staff and multiply that by the number of tables and you’ll have a pretty good idea of what ONE server has to juggle. This is one of those skills I was talking about earlier.
Your server is a human. Being a human means they are prone to making mistakes, getting confused, and forgetting things. If you’re part of a large group and your server forgets to bring somebody’s water, cut them some slack. If you ask them to put your salad dressing on the side when they have been taught to put it ON the salad before serving, don’t give them a hard time. They have a laundry list of things to remember and it is constantly changing as customers come and go. Something is bound to get lost in the din.
Your server has a life outside of the job that may affect their performance. For example: We’ve all heard stories of young parents who work multiple jobs to support their families while trying to earn a degree. Think about that situation for a second. Young parent = small children = exhausting to take care of. Multiple jobs = long hours working. Earning a degree = going to class and finding time to study amid everything else. Add all this up and your server might just come to work feeling like a zombie some days, but kids gotta eat and bills gotta get paid. At least they’re trying. There are definitely “stupid” servers who should probably find another profession but being tired at work does not make you “stupid”.
Servers are often at the mercy of the kitchen staff. The cooks are the ones who prepare your food, not the servers. Why do people think it is ok to lay all the blame on the server when your meal takes a long time to show up or isn’t perfectly well done? I once had a gentleman come UNGLUED because his chicken dinner failed to arrive at the same time as everyone else’s meal. The cook forgot to put it in the fryer and it takes 20 minutes to cook thoroughly. No matter how calmly I tried to explain that I was doing everything I could, he continued to belittle me for my poor service. Sound fair? Of course not.
Everyone has to learn somehow. If you think a monkey could be trained to wait tables, you might be right, but it won’t happen overnight. Same with people. Learning to be a good server takes practice. You’ve got to find your groove and learn the tricks and habits that work. That’s hard to do if your customers are rude and impatient.
Kindness is the key to good service. Even if your server is not still learning the ropes, they are still prone to bad days. Being short, snippy, demanding, and impatient with them isn’t going to improve their performance. It’s only going to make them spit in your drink when you’re not looking – and rightfully so. Being kind and gracious is the only way you can ever hope to get better service.
If you’re still convinced that servers need to treat you like the king or queen of England no matter what, please remember one final thing: the wages are CRAP. Without your tip, they make a measly $3.10 an hour. I can almost hear some people saying ‘All the more reason for them to provide the BEST service!’ Pardon my obnoxious eye roll. You don’t have to tip them $100 for a $10 meal but leave them something close to 15%. Anything less is a reflection on you, not them.