United Call Centers

Real-life lessons and experiences of an international contact center company.

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Debrecen BSC Roundtable - International recognition and new courses in German and French.

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“Social responsibility is an integral part of our lives”

Róbert Hosszu, Managing Director of NI Hungary and Zsolt Szmolinka, CEO of United Call Centers were the guests of Debrecen Television's "Evening Close-Up" program, in which they discussed topics like basic informations about the Debrecen BSC RoundTable, the issue of social responsibility, and the Blue Bucket campaign of the Dorcas Ministries.

Read the full transcribed interview in English in our latest article!  

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Beyond the Eyes of the City

“A city of culture. A city of cultures.” In our virtual globetrotting series, this time we visit Sibiu, Romania.

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Join us in the Blue Bucket campaign of Dorkasz Ministries to support families in need!

It is a tradition for United Call Centers to support charity initiatives as the holiday season is approaching. This year together with companies participating in Debrecen BSC Roundtable we support the "Blue Bucket" campaign of Dorkasz Ministries, which provides staple food to people in need. 

More info in the article!

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Business Ethics Awards – This year’s winners announced

Business Ethics Awards presented for the 22nd time. United Call Centers took part in the evaluation. Congratulations to the winners!

https://unitedcallcenters.us/business-ethics-awards-this-years-winners-announced/

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United Call Centers has been awarded again with AAA certification by Dun & Bradstreet

United Call Centers received the AAA - Highest Creditworthiness - certification by Dun & Bradstreet this year again. It's a great honour for us, as less than 10% of Hungarian companies qualify for the financially most stable rating. More information in our latest article!

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Working in virtual teams – Business Service Basics tomorrow at the University of Debrecen

The Debrecen BSC Roundtable's "Business Service Basics" lecture series will continue tomorrow. Students of the University of Debrecen can gain insight into the world of virtual work this time.

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5 simple tips for efficient work in home office

As home office work becomes more widespread and accepted, more and more of us are realizing that at home there are at least as many potentially distracting factors as in the office, only at most other types. Here are some tips on how to be effective in a home office environment as well.

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Business Service Basics again at University of Debrecen this Wednesday

On Wednesday, October 13th, the Business Services Basics course by Debrecen BSC Roundtable continues! The main topics of tomorrow's lecture will be the basics of labor law and human resources management.

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From Mežaparks to the Mummy and the Song Festival – Late, Riga

In our #AtHomeEverywhere series, this time we'll travel to the shores of the Baltic Sea, Latvia. In the most comprehensive episode so far, you can learn a lot about the country’s capital, Riga.

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Native professionals from all over the world

This is a three-minute article for those who want to know the cornerstones of an international contact center's everyday work.

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United Call Centers Jukebox

United Call Centers Jukebox from AC / DC to Zhu! A playlist in honor of International Music Day, compiled by our team from all over the world

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Following this years's Five9 CX Summit, we had a brief conversation with Scott Kolman, Senior Vice President Marketing at Five9.

Following this years's Five9 CX Summit, we had a brief conversation with Scott Kolman, Senior Vice President Marketing at Five9.

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United Call Centers in the Five9 Executive Spotlight series

We are invited to Five9 Executive Spotlight on 16 September! Join us in front of the screens on Thursday from 11 a.m.!

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Where Reimagined Meets Realized – Five9 CX Summit 2021

Five9 CX Summit again on September 1st and 2nd! The main focus of the two-day online conference this time is the impact of technological evolution on the BPO contact center businesses and the customer experience. We will be there!

Read More and Register!

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Payments Over the Phone With Maximum Security and Speed

Agent Release, Paytia's brand new product has arrived! The new platform offers the fastest speed on secure telephone card payments' market, and is available now to United Call Centers' partners.

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Beyond goulash and plain – Impressions about Hungary

What comes to mind about Hungary beyond the trinity of goulash, plain and pálinka? Some more or less predictable and some surprising responses from the United Call Centers' team.

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