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Which eSims are currently being called for?
As of February 6th:
Nomad (regional Middle East plan): code NOMADCNG
Holafly (Israel and Egypt plans): code HOLACNG
Simly (Palestine and Middle East plans)
If you sent an eSim over 3 weeks ago and it hasnāt yet been activated, reply to the email you initially sent the team.
Be sure you're looking at the original post, as this will be continually updated. Any new instructions about replying to emails for specific types of unactivated plans will also appear here.
Check the notes of blackpearlblasts's eSim post, as well as fairuzfan's 'esim' tag, for referral and discount codes.
How do I purchase an eSim?
If you cannot download an app or manage an eSim yourself, send funds to Crips for eSims for Gaza (Visa; Mastercard; Paypal; AmEx; Canadian e-transfer), or to me (venmo @gothhabiba; paypal.me/Najia; cash app $NajiaK, with note āesimsā or similar; check the notes of this post for updates on what I've purchased.)
You can purchase an eSim yourself using a mobile phone app, or on a desktop computer (with the exception of Simly, which does not have a desktop site). See this screenreader-accessible guide to purchasing an eSim through each of the five services that the Connecting Humanity team is calling for (Simly, Nomad, Mogo, Holafly, and Airalo).
Send a screenshot of the plan's QR code to [email protected]. Be sure to include the app used, the word "esim," the type of plan (when an app has more than one, aka "regional Middle East" versus "Palestine"), and the amount of data or time on the plan, in the subject line or body of your email.
Message me if you have any questions or if you need help purchasing an eSim through one of these apps.
If youāre going to be purchasing many eSims at once, see Jane Shiās list of tips.
Which app should I use?
Try to buy an eSim from one of the apps that the team is currently calling for (see above).
If the team is calling for multiple apps:
Nomad is best in terms of data price, app navigability, and ability to top up when they are near expiry; but eSims must be stayed on top of, as you cannot top them up once the data has completely run out. Go into the app settings and make sure your "data usage" notifcations are turned on.
Simly Middle East plans cannot be topped up; Simly Palestine ones can. Unlike with Nomad, data can be topped up once it has completely run out.
Holafly has the most expensive data, and top-ups don't seem to work.
Mogo has the worst user interface in my opinion. It is difficult or impossible to see plan activation and usage.
How much data should I purchase?
Mirna el-Helbawi has been told that large families may all rely on the same plan for data (by setting up a hotspot). Some recipients of eSim plans may also be using them to upload video.
For those reasons I would recommend getting the largest plan you can afford for plans which cannot be topped up: namely, Simly "Middle East" plans, and Holafly plans (they say you can top them up, but I haven't heard of anyone who has gotten it to work yet).
For all other plans, get a relatively small amount of data (1-3 GB, a 3-day plan, etc.), and top up the plan with more data once it is activated.
Is there anything else I need to do?
Check back regularly to see if the plan has been activated. Once it's been activated, check once a day to see if data is still being used, and how close the eSim is to running out of data or to expiring; make sure your notifications are on.
If the eSim hasn't been activated after three weeks or so, reply to the original email that you sent to Gaza eSims containing the QR code for that plan.
If you purchased the eSim through an app which has a policy of starting the countdown to auto-expiry a certain amount of time after the purchase of the eSim, rather than only upon activation (Nomad does this), then also reply to your original e-mail once you're within a few days of this date. If you're within 12 hours of that date, contact customer service and ask for a credit (not a refund) and use it to purchase and send another eSim.
How do I top up a plan?
See this guide on how to tell if your plan has been activated, how to top up plans, and (for Nomad) how to tell when the auto-expiry will start. Keep topping up the eSim for as long as the data usage keeps ticking up. This keeps a person or family connected for longer, without the Connecting Humanity team having to go through another process of installing a new eSim.
If the data usage hasn't changed in a week or so, allow the plan to expire and purchase another one.
What if I can't afford a larger plan, or don't have time or money to keep topping up an eSim?
I have set up a pool of funds out of which to buy and top up eSims, which you can contribute to by sending funds to my venmo (@gothhabiba), PayPal (paypal.me/Najia), or cash app ($NajiaK) (with note āesimsā or similar). Check the notes of this post for updates on what I've purchased, which plans are active, and how much data they've used.
Crips for eSims for Gaza also has a donation pool to purchase esims, but I don't know about their practices regarding topping them up.
What if my eSim has not been activated, even after I replied to my email?
Make sure that the QR code you sent was a clear screenshot, and not a photo of a screen; and that you didnāt install the eSim on your own phone by scanning the QR code or clicking āinstall automatically."
Possible reasons for an eSim not having been activated include: it was given to a journalist as a back-up in case the plan they had activated expired or ran out of data; there was an error during installation or activation and the eSim could no longer be used; the eSim was installed, but not activated, and then Israeli bombings destroyed the phone, or forced someone to leave it behind.
An eSim that was sent but couldnāt be used is still part of an important effort and learning curve. Errors in installation, for example, are happening less often than they were in the beginning of the project.
Why should I purchase an eSim? Is there any proof that they work?
Israel is imposing near-constant communications blackouts on Gaza. The majority of the news that you are seeing come from Gaza is coming from people who are connected via eSim.
eSims also connect people to news. People are able to videochat with their family for the first time in months, to learn that their family members are still alive, to see their newborn children for the first time, and more, thanks to eSims.
Some of this sharing of news saves lives, as people have been able to flee or avoid areas under bombardment, or learn that they are on evacuation lists.
Why are different plans called for at different times?
Different eSims work in different areas of the Gaza Strip (and Egypt, where many refugees currently are). The team tries to keep a stockpile of each type of sim on hand.
