Leadership in Practice: Learning, Sharing and Reflection
Recently, we brought our People Managers together for a leadership training event focused on the everyday reality of leading teams. The aim was simple: give us space to pause, reflect and build practical skills we can use straight away. It was professional, open and very grounded in real situations we all recognise.
Learning Through Real Situations
A big part of the training focused on doing, rather than just listening. We stepped into role-plays based on challenging leadership situations, from tricky conversations to moments where expectations were not met. Acting these out helped us see how small changes in language, tone and body language can make a big difference. These role-play situations also allowed us to examine our emotional intelligence.
Setting Goals That Make Sense
Another key focus was defining clear and measurable leadership goals. We worked individually and in groups to shape goals that were realistic, specific and linked to our teams’ needs.
Just as important was aligning these goals with each other and with company targets. By discussing openly as a group, we could identify where our goals overlapped and what adjustments were needed. This helped us link these goals to the cross-team KPIs and OKRs that support the wider business, not just our own areas.
Coaching, Motivation and Energy
We spent time learning about a simple coaching framework we can use with team members. This gave us a clear structure for development talks, feedback sessions and one-to-ones, without making them feel forced or formal.
Alongside this, we discussed motivational strategies and how to keep teams engaged, especially during busy or uncertain periods. The focus remained practical: understanding what drives different people and how to give energy without pressure.
We also gave each other direct feedback on our communication styles. This was honest, respectful and very useful. Hearing how others experience our way of communicating gave us clear points to work on and reinforced the value of openness.
What Did Our Team Think?
We asked some of our People Managers what parts of the training stood out to them, and what they found most valuable. Below is a short snapshot of what they shared:
“My favourite part of the leadership training was getting to interact with other departments beyond a superficial level and hearing different takes on situations we’ve all experienced, as I learn something new every time, and it genuinely makes me happy.” - A People Manager from the Customer Support Team.
“If I had to pick one highlight, it would be the decision-making section. The framework offers a helpful starting point for day-to-day decisions, and exploring real situations through each other’s perspectives was enriching, as it showed how often the same decision can be approached in several valid ways.” - A People Manager from the Marketing Communications Team.
“In general, I really appreciate the opportunity to learn new and useful things and to ask questions. It’s great that we have such an open and safe space to discuss challenging topics and find ways to grow and improve.” - A People Manager from the Product Team.
“I found the ACE concept (Ask, Connect, Energise) the most valuable part of the training, because it offered a practical structure I can use to lead conversations with more clarity, empathy and impact.” - A People Manager from the Developer Team.
These reflections demonstrate the value of learning from one another through honest discussions and taking practical ideas away from hands-on learning.
What Did We Learn?
We left the training with clear leadership goals, practical coaching tools, and a shared approach to decision-making and communication. We aligned on expectations, defined how our goals link to company targets and agreed on what ownership and accountability look like in our roles.
The focus now is on putting these skills into daily practice - having better conversations, making clearer decisions and continuing the open exchanges we started during the session.











